Dressing table - I received text & email messages advising on the delivery time of the furniture. Gary & Ant arrived on time, were polite and friendly, unpacked the dressing table, placed it in the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
A long wait for this item, paid in full in June and delivered today. This was to match previous bedroom furniture. I would suggest on long delivery items just 50% should be paid. It is a lovely p... もっと見る
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Gary and Jake did an amazing job at delivering my new bed safely. And early in the day so I could get on setting it up. Excellent service, thank you. The Arlington brass bed is stunning. Assembled o... もっと見る
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I ordered a large sideboard from Cotswold company. I paid extra for packaging to be removed and taken away and to choose a day and time slot and everything went through much more smoothly and quickly... もっと見る
企業情報
当該企業による記述
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
当該企業による記述
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
連絡先
Northgate Street 12, BA1 5AS, Bath, England, 英国
- 01225 965805
4.8
優良
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great workmen
The gentle came in good time and were very mannerable. The job was completed efficiently.
2026年7月8日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
We are very happy with our two sofas…
We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company.
Siu-Pai and Derrick delivered our sofas and were both, professionally, efficient and friendly. They took away all the wrapping and placed our sofas exactly where we wanted them.
2026年7月7日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Neil,
We are so pleased to hear how happy you are with your new sofas and that your entire experience has been excellent. It's wonderful that our delivery team was professional, efficient, and friendly, placing your sofas exactly where you wanted them. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Charlie and Kyle did a wonderful job…
Charlie and Kyle did a wonderful job delivering and assembling my furniture. They really “went the extra mile” and I am extremely happy with everything. I shall ask for them next time I order.
2026年7月3日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon MartinWebber,
We're so happy to hear about your positive delivery experience and that our team went above and beyond. It's wonderful that you're extremely pleased with everything!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Gary and Steve were brilliant
Gary and Jake were brilliant. Great service all round. Brought the tv stand into the lounge and showed me how to install the handles.
2026年7月2日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Harry Durston,
We're so pleased to hear our delivery team provided great service and were helpful with your new TV stand. Thank you for your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Advice request provided me with completely new bedroom furniture
I only rang for advice and ended up buying a complete new bedroom suite! Admittedly I had a really good idea of the items I was thinking of buying but Christina was so helpful and encouraging ( I’m a very old person who doesn’t do online shopping and really need to see before I buy) that I completed my purchases on the phone.
2026年6月24日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Beveley,
We're so pleased to hear that you had such a positive experience with us and that our team was able to assist you so effectively with your purchase. We're glad you found exactly what you needed!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Throws
Hi, I shop at the Bath store but find that they don't always have the new stock or it can take some time before they do, which is disappointing. The item this happened with was a throw
2026年6月19日
The Cotswold Company - Bath からの回答
Good morning Carol,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has been disappointing. We understand how frustrating it is when you're looking for a particular item, such as a throw, and it's not yet available in your local showroom. While we aim to have new collections arrive in our showrooms as quickly as possible, there can occasionally be a delay before all stores receive the latest stock.
We really appreciate your comments, and we'll be sure to share your feedback with the relevant teams as we continue to improve the shopping experience. We hope we'll have the opportunity to welcome you back to our Bath showroom again soon.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
When you get a Cotswold van arrive you…
When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team
5* goes to Gary
PLEASE STOP USING BJS as part of your “delivery service” they are always rude arrogant and unhelpful and have put me off ordering from you !
This delivery today is the how your company should be represented
VICKI M
2026年6月25日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Vicki Muggleton,
We're so glad to hear about your positive delivery experience and appreciate you highlighting our team members. We take all feedback seriously and are reviewing our delivery partners to ensure consistent service quality. Thank you for your valuable comments.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Ordered through Cotswold Company shop
Ordered through Cotswold Company shop. Great service. Arranged delivery date to a quite difficult location. On the day arrived within the time slot advised. Courier was polite , efficient and item of 20+ kgs delivered in good condition. Packaging was great. Item was as good as expected.
2026年6月16日
Sales assistant Lily was very helpful…
Sales assistant Lily was very helpful and knowledgeable.
2026年6月18日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good morning M Greenwood,
We're so glad our team provided such a positive experience. Thank you for sharing!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We had a lady called Christina who was…
We had a lady called Christina who was so helpful & talked us through the whole process, can’t recommend her highly enough.
2026年6月19日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good morning THE HAIR LOUNGE,
We are delighted to hear that our team provided such helpful assistance. We truly appreciate your kind words and positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We found the retail staff in the Bath…
We found the retail staff in the Bath store extremely helpful in making the final choice. Whilst the Brookthorpe lounge set (in teak) was delivered without damage, we were left to unpack the settee before we had the chance to fully inspect all items of furniture. In addition, the delivery personnel disappeared without telling us they were going. We were also left to dispose of some of the packing materials despite your delivery service indicating that all such materials would be taken away. We would highly recommend applying a couple of coats of linseed oil to all items of furniture and using fine wire-wool to polish between each coat. This certainly enhanced the appearance of the product.
2026年6月11日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good morning William Carlyle,
Thank you for taking the time to share your feedback.
We're delighted to hear that our team in Bath was extremely helpful in assisting you with your final choice and that your Brookthorpe Lounge Set arrived without any damage.
However, we're sorry to learn that your delivery experience did not meet expectations. We understand your concerns regarding the unpacking process, the delivery team leaving without advising you, and some packaging materials being left behind despite the service indicating that these would be removed. I can see that our Logistics Team have been in touch regarding these matters, and we appreciate you bringing them to our attention as it helps us improve the service we provide.
We hope you enjoy your new lounge set for many years to come.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent quality and service team
Brilliant quality - good communications and customer service.
Delivery team ( Mavino and Stuart) went above and beyond with the tricky delivery to our townhouse - a perfect team.
Definitely recommend !
2026年6月19日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Sheila from Clifton,
We're so pleased you had such a positive experience with us! It's wonderful to hear that our team provided excellent service and communication. Thank you for your recommendation!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
We knew what we were looking for
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina was very helpful, taking time to show us items similar to the ones we were looking for. As some of the items were in the Sale she sent us a quote based on the Sale price which would be held for 5 days. We found the 8 drawer chest was included the next day when we looked online, this was included in our order when we informed Christina.
2026年6月14日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Lynda,
We are so pleased to hear about your positive experience with us and that our team could assist you in finding the perfect furniture. We appreciate you taking the time to share your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Really helpful experience with Lily
Really helpful experience with Lily, very informative on the products but not at all pushy
2026年6月16日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Caroline James,
We're glad to hear our team provided a helpful and informative experience without being pushy. We appreciate your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great classic styles and perfect on time delivery.
Great classic styles, well made furniture, and today a perfect, friendly, respectful and on time delivery from Anthony R and Matt D.
2026年6月16日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Christine Clifford,
We're so pleased you love your furniture and had a perfect delivery experience. We appreciate your kind words!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Top delivery
On time, super polite and kind, neat , helpful. Well done Simon K and Sui-Pai
2026年6月12日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Morgan,
We are so pleased to hear our team provided such excellent service. Thank you for your kind feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent Service
Staff in the Bath store were extremely helpful in the selection and order process.
The delivery drivers Earle and Mark were great too. They unpacked the items and took away all the packaging. I really appreciated the fact that they spotted that their van was low and would damage my driveway so parked on the road.
One item was damaged and currently going through the exchange process which seems straightforward.
2026年6月11日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Derek Farley,
We appreciate your positive feedback on the in-store experience and the delivery service. We are happy to hear the team was helpful and careful with your driveway. We are also glad the exchange process is straightforward.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service.
The staff in store were extremely helpful. Delivery was quick and a date of my choice. Ian and Maviovo brought my console table and laundry basket yesterday they opened all the parcels for me so I could check it over and took the packaging away, excellent service all round, beautiful items.
2026年6月10日
自発的なレビュー
The Cotswold Company - Bath からの回答
Good afternoon Ali,
We are so pleased to hear you had such a positive experience with our store team and delivery service. We appreciate your kind words about the helpfulness and efficiency of our delivery colleagues. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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