The Cotswold Company - Knutsford レビュー 

163
TrustScore 5段階評価の5

4.8

King Street 127, WA16 Knutsford, England, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Warm and friendly service on three separate visits. Helpful without being pushy. When I decided what I wanted to do, the sales process was straight forward and speedy. The other items I will be buying... もっと見る

5つ星のうち5の評価

Our experience with the Cotswold Co. from our visit to the Knutsford showroom through to delivery and installation, was excellent. Special thanks to Ryan & Chris who delivered and set up our dining ta... もっと見る

企業が回答しました

5つ星のうち5の評価

As always entering Cotswold is serene and calming experience. Immediately greeted by a smile and enquiry of help required by a charming assistant. Help was given in securing exactly what I had chosen... もっと見る

5つ星のうち4の評価

You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... もっと見る


企業情報

  1. 寝室家具店
  2. 家具店
  3. リビングルーム用家具の店

当該企業による記述

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

当該企業による記述

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

連絡先

  • King Street 127, WA16, Knutsford, England, 英国

  • 01565 364815

4.8

優良

TrustScore 5段階評価の5

163件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(163)

過去12か月のレビュー数: 5,373

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Absolutely stunning showroom

Absolutely stunning showroom. Everything that i imagined and more.
Wonderful friendly staff.
It was such a joy to visit.
I have bought many furniture items from this company so have always been a big fan.

2025年12月4日
自発的なレビュー
5つ星のうち5の評価

What a fabulous place lovely staff…

What a fabulous place lovely staff Sylvia was very helpful super friendly and nice to chat to. The building is phenomenal and the perfect setting for the amazing products Cotswold sell great experience thank you :)

2025年12月5日
自発的なレビュー
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good afternoon Robert Rugen,

We're happy to hear that you enjoyed your visit and appreciated the setting and products. It's great to know that our team member was so helpful. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Great customer service in Knutsford store

Really great service in the Knutsford store. Joanne helped us choose an extending table including taking us round the store going through the options.

The store itself is beautiful. We have had lots of items from C.C and always loved them.

2025年11月14日
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good afternoon Emma Neal,

We're happy to hear that you had a great experience at the Knutsford store. It's wonderful that the service you received was so helpful when choosing your extending table. We appreciate your positive feedback regarding our items and the store's ambience.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

New Bedroom Furniture…

We bought new furniture for our bedroom and from start to finish Cotswold Company have been superb. The showroom staff in Knutsford are friendly and very willing to assist, and any small issues we had were quickly and efficiently dealt with by their customer services team. No hanging on the phone waiting for it to be answered just quick, friendly and efficient service. The quality of the furniture is first class. I would whole heartedly recommend this company.

2025年11月29日
自発的なレビュー
5つ星のうち5の評価

Great Service by the team in Knutsford

Great service by the new team in Knutsford. The team were knowledgeable about the products and were able to complete the set of our new bedding. They couldn't do enough for us! Very happy with the products purchased and enjoy them every night :-)

2025年11月8日
5つ星のうち5の評価

Great Quality and helpful staff

Went into the Knutsford store to see the furniture before buying - the staff were very helpful.
We came home and ordered online. Everything arrived on time and in perfect condition. The guys who delivered were very helpful.

2025年11月10日
5つ星のうち5の評価

Fantastic experience

Brilliant building. We loved all of the furniture on offer.

We were served by a great guy called Brian. He showed us all that was on offer and was really friendly and accommodating throughout.

2025年11月8日
自発的なレビュー
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good morning Jack,

We're delighted you appreciate the building and furniture. It's great to hear that you received friendly and accommodating service, and we appreciate your positive feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Brilliant store

Brilliant store. The staff are so friendly and were even helping me with details of the carpet in their showroom as it is the same one I wanted for my home!

2025年11月8日
自発的なレビュー
5つ星のうち5の評価

Cotswolds Furnitures Wonderful Gentleman …

We bought wardrobes and a large kitchen dresser from Knutsford Cotswolds Furniture
The items arrived on time 2-3 days later
Fred and Abel delivered, set up and fixed our furniture in place. What wonderful, professional and thoughtful gentleman. Very tidy and efficient. Can’t Thank them enough

2025年10月31日
自発的なレビュー
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good afternoon Georgina Forman,

We appreciate your positive feedback! We're so glad the delivery and setup of your wardrobes and dresser went smoothly. It's great to hear the delivery team was professional and efficient. We'll pass along your thanks!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち1の評価

Poor delivery and customer service

Sadly our experience with Cotswold was disappointing.
We wanted a good sofa and Cotswold seemed likely to be able to meet our requirements. We ordered our sofa from the Knutsford branch and awaited delivery which was to be approximately 12 weeks later.
The guys who brought the sofa seemed to be in a big hurry. They were anxious to get the sofa inside without any apparent thought to care. They banged our door frame on the way in and then whilst putting the sofa into place they caused a deep groove to be made in our laminated floor. This happened because the sofa had clearly been dropped during carriage, breaking the protective legs.
Cotswold accepted liability but a few days later made an offer of compensation which was derisory and took no account of what it would cost to remedy the damage. After further correspondence we agreed on a sum which was 3 times the initial offer.
We hoped that the matter would soon be over.
A few days later a representative from the Knutsford branch telephoned and took my Bank Details with a view to making a transfer. Two weeks later I had to email to chase the matter as no monies had been received. I was telephoned again by a representative from the Knutsford branch who once more asked for my Bank Details. I pointed out that they already had them and she claimed that it had been Cotswold HQ who had rung previously. A quick check of my phone records proved that it was indeed Knutsford who had called previously.
The representative said that she would look into this and finally monies have been received.
This was irritating and stressful and not the experience we had hoped for when we chose Cotswold,

2025年11月1日
自発的なレビュー
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good morning Ali Dolphin,

Thank you for taking the time to share your feedback. I’m very sorry to hear about the disappointing experience you had with your delivery and the service that followed. This is certainly not the level of care or communication we aim to provide.

I can see that our Logistics Team have been in touch to help resolve this matter. When reviewing the notes on your account, I can also see that the bank transfer was completed on the 30th of October, and please note it can take around 3–5 working days for the funds to show in your account.

I completely understand how frustrating this situation must have been, and I want to apologise for the inconvenience and stress it caused along the way. Your comments have been shared with the relevant teams to ensure we continue to learn and improve the service we provide to our customers.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Beautiful store and lovely staff

We came in specifically to look at a chest of drawers, the store looks beautiful, loved the room sets. The staff were lovely and very helpful, it was a cold wet day and they had just had their new coffee machine fitted and we were the first to try it! Delicious, but no decaf 😔Kate helped us with our order and was brilliant.

2025年10月26日
自発的なレビュー
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good afternoon Amanda,

We're happy you found the store beautiful and the team helpful while looking at the chest of drawers. We appreciate you being among the first to try our coffee! We appreciate your feedback regarding the decaf option.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Very pleased with our new bedroom…

Very pleased with our new bedroom furniture, top quality, top service from the minute we walked into the Knutsford showroom to when the very friendly and helpful Mendez & Abel just delivered and fitted everything. Good job lads, you are a credit to your employer.

2025年10月28日
自発的なレビュー
The Cotswold Company - Knutsford ロゴ

The Cotswold Company - Knutsford からの回答

Good afternoon Moz,

We appreciate your wonderful feedback! We're happy you are pleased with your new bedroom furniture and the service you received, from the showroom visit to the delivery and fitting. It's great to know the delivery team was so helpful.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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