The Cotswold Company - Stamford レビュー 

131
TrustScore 5段階評価の5

4.8

High Street 23, PE9 2AY Stamford, England, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The store enables us to see furniture in reality rather than purely online. This is important to make the right decision. The store has a great selection of products, is inspiring and pleasant to be i... もっと見る

5つ星のうち5の評価

Exceptional! Great guys, very, very helpful. Beautiful product, quality, stunning and sits beautiful in our bedroom. The whole experience, from walking into the shop, to skill set of staff to del... もっと見る

5つ星のうち4の評価

Great range of furniture and accessories only let down by having to pay a significant amount to have an armchair delivered upstairs m. We have used Cotswold for many years and purchased quite a few pi... もっと見る

5つ星のうち4の評価

We purchased a whole room of matching furniture - sideboard, console table, 2 sofa tables and large coffee table. We were disappointed that two of the tables were not properly constructed and I was t... もっと見る


企業情報

  1. 寝室家具店
  2. 家具店
  3. リビングルーム用家具の店

当該企業による記述

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

当該企業による記述

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

連絡先

  • High Street 23, PE9 2AY, Stamford, England, 英国

  • 01733 911489

4.8

優良

TrustScore 5段階評価の5

131件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(131)

過去12か月のレビュー数: 5,341

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5つ星のうち5の評価

Exceptional!

Exceptional!
Great guys, very, very helpful.
Beautiful product, quality, stunning and sits beautiful in our bedroom.
The whole experience, from walking into the shop, to skill set of staff to delivery, all of it 💯
Thank you

2026年8月18日
自発的なレビュー
5つ星のうち5の評価

Another good experience at Cotswold

The store enables us to see furniture in reality rather than purely online. This is important to make the right decision. The store has a great selection of products, is inspiring and pleasant to be in. Staff are skilled in knowing when to help and when to give customers time to think. Staff are knowledgeable, helpful and friendly. This is our third or fourth visit and the standard of service and experience remained just as high as ever.

2026年8月17日
自発的なレビュー
5つ星のうち5の評価

Excellent service from Stamford store

It was important to us to be able to view the furniture in person rather than just viewing online. The Stamford store was convenient for us, was well laid out and included the ranges we wanted to see.
Sarah in the store was excellent both in terms of suggesting possible alternatives for us and guiding us through the order process. Subsequently she has kept us in touch with the progress of our order, we really appreciated the time and effort she has put in to help us

2026年7月20日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good morning GM,

We're delighted to hear that our store layout and range of products met your expectations. It's wonderful to know that our team member provided excellent assistance and kept you updated throughout the process.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち4の評価

Some challenges but resolved in a timely manner.

I have been asked by Cotswolds to write a review so here you go. We purchased a KIng size bed from the Stamford store on 29th June (note: Cotswold charge for delivery and assembly, but this is stated at time of purchase). We were told delivery would be on 8th July. However I received a text on 3rd July informing us delivery would be on 6th July, fortunately I was working from home this day. The delivery drivers / fitters were upbeat, polite and professional, however the bed had two slats missing. They raised this issue immediately and I was contacted by telephone and then email on the same day by Lauren Lee from the customer support team. Subsequently two replacement slats were sent by courier, however unfortunately although they arrived quickly, they did not fit. I informed Lauren, with photographs, and she arranged for the correct slats to be sent, again by courier, these thankfully did fit. Although there have been some bumps in the road, overall I am happy that the problems were resolved quickly. We really like the bed and Lauren Lee's quick and efficient responses moved this review from 3* to 4* (Managers please note).
Final point, Cotswolds do not take old mattresses or bed frames so this needs to arranged separately.

2026年7月14日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Chris Bourne,

Thank you so much for taking the time to share this detailed feedback, and for updating your rating to 4 stars. We're really pleased the bed itself is a hit and that our team could turn things around after a bumpy start with the slats.

We're sorry for the initial mix-up with the missing and then incorrectly sized slats. That's certainly not the experience we want, but it's great to hear our Customer Care Team kept you updated and got it sorted with the correct replacements quickly.

On your final point, thank you for flagging this. We do offer a mattress recycling service as an optional add-on at the point of purchase, though we're unable to see that this was added to your order. We're not currently able to offer the collection of old bed frames. I'll pass this feedback on internally to see whether we can make the recycling option clearer to customers going forward.

Thanks again for your patience throughout, and we hope you enjoy many years of good sleep in your new bed!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Fabulous store & contents

Fabulous store full of even more Fabulous items. Very helpful, especially Andrea, knowledgeable staff. A very pleasant experience.

2026年6月27日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Customer,

We're so happy to hear you had such a pleasant experience in our store! We're glad our team was helpful and knowledgeable. Thank you for your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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