The Cotswold Company - Stamford レビュー 

131
TrustScore 5段階評価の5

4.8

High Street 23, PE9 2AY Stamford, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The store enables us to see furniture in reality rather than purely online. This is important to make the right decision. The store has a great selection of products, is inspiring and pleasant to be i... もっと見る

5つ星のうち5の評価

Exceptional! Great guys, very, very helpful. Beautiful product, quality, stunning and sits beautiful in our bedroom. The whole experience, from walking into the shop, to skill set of staff to del... もっと見る

5つ星のうち4の評価

Great range of furniture and accessories only let down by having to pay a significant amount to have an armchair delivered upstairs m. We have used Cotswold for many years and purchased quite a few pi... もっと見る

5つ星のうち4の評価

We purchased a whole room of matching furniture - sideboard, console table, 2 sofa tables and large coffee table. We were disappointed that two of the tables were not properly constructed and I was t... もっと見る


企業情報

  1. 寝室家具店
  2. 家具店
  3. リビングルーム用家具の店

当該企業による記述

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

当該企業による記述

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

連絡先

  • High Street 23, PE9 2AY, Stamford, England, 英国

  • 01733 911489

4.8

優良

TrustScore 5段階評価の5

131件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(131)

過去12か月のレビュー数: 5,341

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Sideboard purchase from Cotswold

We bought a large sideboard from Cotswold Company in Stamford in February 2026 (order 6563767). It was delivered when promised, unpacked and set up by CHD drivers Bernard and George. We were much impressed by their friendly manner and by their efficiency and care that they took assembling it and placing it precisely where we wanted it.

2026年2月25日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Robert Bellamy,

We're happy to hear that you were impressed with the delivery and setup of your sideboard. We appreciate your positive feedback regarding the team's friendly manner, efficiency, and care. Thank you very much.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Chris and Bernard

Chris and Bernard, recently delivered my mattresses.
They were very thoughtful about not bringing in any dirt from outside and were careful moving rge items to the rooms. The house is quite small so not much room to manoeuvre. Great efficient delivery.
Thanks

2026年2月24日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Karen Jacobs,

We're happy to hear that the delivery team was so thoughtful and careful while delivering your mattresses. We appreciate you taking the time to share your positive experience with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

A good company to deal

A good company to deal with, friendly staff at their Stamford branch couldn't have been more helpful. We also found their delivery team of Bernard and George so pleasant to deal with, took off their shoes entering the house and carefully placed our furniture exactly where we wanted. Top customer service.

2026年2月25日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Robert Dorr,

We appreciate your feedback. We're happy to hear that you found our Stamford branch staff helpful. It's great to know our delivery team was pleasant, careful, and accommodating. Thank you for acknowledging their top-notch service.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち3の評価

A bit of a wait at the counter

A bit of a wait at the counter. Someone else’s item placed on my bill. Staff said I’d have to order the wine glasses. I’d been in the store 30 minutes earlier and was told by another member of staff, glasses were available in stored upstairs. I pointed this out to cashier and she said she didn’t know. Good job I’d spoken to the other staff member. As glasses were indeed upstairs.

2026年2月12日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Dear J Thomas, 

Thank you for taking the time to leave your review.

I’m very sorry for the confusion and frustration you experienced during your visit, including the wait at the counter and the mix-up with your order. I completely understand how disappointing this must have been, especially after being given conflicting information about the wine glasses.

Please be assured that we will raise this with the manager of our Stanford store to ensure the team is aware and can prevent this happening in future.

Thank you again for your feedback, and please accept our sincere apologies for the inconvenience.

Kind regards,

Laura Lomsargyte 
Customer Care Team Leader

5つ星のうち5の評価

Kept me informed about my delivery

Kept me informed about my delivery. Took all the packaging away and placed my furniture where I wanted it to be. Polite and respected my home. Jemaine H & Musawar are a credit to your company as well as the furniture being great.

2026年2月13日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Zippy,

We appreciate you sharing your feedback. We're happy to hear that you were kept informed about your delivery and that the team was polite and respectful. It's great that they placed your furniture where you wanted it!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Excellent service from Natasha…

Excellent service from Natasha throughout our purchase, the sideboard looks amazing , I’m so pleased with it. Looking forward to returning to the shop in the near future.

2026年2月5日
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Jan,

We're happy to hear that you are pleased with the sideboard and the service you received during your purchase. Thank you for your positive feedback, and we look forward to your return.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Great Customer Service

Customer service was great from Dev in stamford store giving initial help and advice. Prompt efficient service throughout with quick delivery times. Delivery team Sam W and Ryan H were excellent, helpful, polite and efficient.

2026年2月4日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Louise,

We're happy to hear about the excellent customer service and prompt, efficient delivery. We appreciate that the delivery team was helpful, polite, and efficient. Thank you for your feedback.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Kristina was fantastic!

Kristina was such a help yesterday! Nothing too much trouble and matched products to our needs.
We just need to double check measurements before proceeding.

2026年2月1日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good morning Helen Gilman,

We're happy to hear that our team member was so helpful and met your needs! We appreciate you taking the time to share your positive experience with us.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Personal interaction with Dev was great…Personal service which was exceptional

Personal interaction with Dev was great and informative. No pressure just really helpful

2026年1月31日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good morning Graham,

We're happy to hear that you found the interaction helpful and informative. Thank you for sharing your positive experience with us!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち3の評価

We had a very poor experience intially

We had a very poor experience intially. We arranged for our dining room table to be installed. The delivery contact and messages were excellent. However on delivery even though the installation was paid this was contested and said to be a delivery charge. They left and our table was not installed for another 4 days. The communication and delivery note should clearly state this but that was not the case. We contacted the shop who palmed us off with contacting delivery company. A customer service assistant Chris Marsh took charge and the matter was solved but still 4 days later. He keep in touch and dealt with the matter efficiently and effective. A token gesture was offered which was approriate for the service received. The customer service team have ensured this is not a very poor service thankfully.

2026年1月19日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good morning customer,

Thank you for taking the time to share your experience. We’re truly sorry for the confusion surrounding the installation and the delay this caused. This is certainly not the standard we aim to provide.

We’re pleased to hear that Chris was able to take ownership of the situation, keep you informed, and see the matter through to resolution. I can confirm that this has been raised with our Logistics Team, and I can see they have since been in touch with you. Your feedback regarding clearer communication on delivery and installation has also been shared to help prevent this from happening again.

Thank you for your patience and for allowing us the opportunity to put things right.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

I had done a little bit of research on…

I had done a little bit of research on the internet first, but my server, Mel, was extremely helpful and patient and explained all the permutations and possibilities. Having gone in to order a sofa, I am now about to order two bookcases and 4 bedside cabinets as well.

2026年1月24日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Susan Palmer,

We're happy to hear that the information provided was helpful and that you found the perfect pieces for your home. Thank you for sharing your positive experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

Lovely product

Lovely product, nice chaps who came to deliver and put the furniture together.
Rich & Vosca

2026年1月21日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon Margaret Randall,

We're happy to hear that you find our product lovely. We appreciate your positive feedback regarding our delivery and assembly team!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

5つ星のうち5の評価

MaxCross…

I purchased a Chester Classic Cream dining table with 4 Spindle chairs along with the matching slim bookcase through the Stamford store. Although my first choice was no longer available, the lady salesperson was extremely patient & understanding allowing me to make my decision regarding the furniture. The delivery arrived promptly as promised and the personnel were friendly, careful, removing shoes before entering my home, and professional. The table was assembled expertly and with care by Ian P. and placed exactly where I wanted it. I would certainly go back to this company for any future furniture items that I need and I would highly recommend them to anyone. The choice of both furniture and home accessories is excellent. Many thanks to all staff involved in this transaction.

2026年1月19日
自発的なレビュー
5つ星のうち5の評価

Very positive experience

Natasha was excellent, very helpful and patient

2026年1月6日
自発的なレビュー
The Cotswold Company - Stamford ロゴ

The Cotswold Company - Stamford からの回答

Good afternoon SY,

We are so happy to hear that you had such a positive and helpful experience. We appreciate your feedback and time.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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