Coverdrone レビュー 51

Coverdrone からの回答

2日前

Thank you for your review and for taking the time to share such detailed feedback.

We’re really pleased to hear how smoothly the change from monthly to annual payment was handled, and that everything was resolved quickly within the same day. Making adjustments to a policy should be straightforward, and it’s great to know the team kept everything clear, timely, and well managed throughout.

Your comments about the level of service and communication mean a lot, and we’ll be sure to share your feedback with the team involved.

Thank you again for your recommendation and for choosing Coverdrone.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

5日前

Thank you for your kind review and for being with Coverdrone over the past couple of years.

We’re really pleased to hear that your first claim experience was smooth and easy to navigate. Making the process simple and keeping communication clear is a priority for us, so it’s great to know Orianna was able to support you so well.

Your feedback means a lot to the team, and we truly appreciate your continued support. If there’s ever anything you need, we’re always here to help.

Happy flying!
Jake
Marketing Manager

Coverdrone からの回答

5日前

Thank you for taking the time to share your experience and for your continued trust in Coverdrone over the years.

It’s great to hear that when you needed to make a claim, everything was handled quickly and smoothly. We know how important clear communication and efficient handling are in those moments, so your feedback about Orianna will mean a lot to her and the wider team.

We really appreciate your recommendation and your ongoing support. If there’s ever anything you need, our team is always here to help.

Happy flying!
Jake
Marketing Manager

Coverdrone からの回答

2026年4月1日

Thank you for taking the time to leave such a positive review. We really appreciate you sharing your experience.

We are very pleased to hear that your claim was handled quickly and efficiently after the flyaway. Situations like that are always frustrating, so it is good to know that our team was able to support you and resolve the claim smoothly.

Orianna will also be delighted to hear your feedback. Our in-house claims team works closely with customers throughout the process to make sure claims are handled professionally and with as little disruption as possible, so it is great to see that reflected in your experience.

Thank you again for your kind words and for choosing Coverdrone.

Happy flying,
Jake
Marketing Manager

Coverdrone からの回答

2026年3月31日

Thank you for taking the time to leave a review. We are sorry to hear that this experience has been frustrating.

We have reviewed the details of your claim and would like to clarify the timeline. Your claim form was received on 3 March 2026, however the policy number and contact details provided did not match any policy in our system. Our team contacted you the same day to request the correct policy number so that we could locate the policy and proceed.

The correct policy number was provided on 27 March, which allowed us to locate the policy and set the claim up on 30 March. Once the claim was reviewed, it was declined because the drone involved in the incident was not listed on the policy schedule. For equipment cover to apply, the drone must be declared on the policy.

For this reason, the claim was not declined falsely or incorrectly. The decision was based on the policy details and the information available when the claim was assessed.

As this policy was arranged through a broker, the drone details are normally provided during the policy setup process. We would recommend contacting your broker so they can review the policy arrangement with you and help clarify why the drone was not listed.

We understand how disappointing it can be when equipment is lost, and if you would like our team to review the situation further or discuss the policy with you, our support team would be happy to help.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年3月27日

Thank you for taking the time to leave such a kind review.

We are very sorry to hear about the loss of your drone, but we are pleased that our team could support you and help resolve the situation quickly. Our aim is always to make the claims process as clear and straightforward as possible so operators can get back up and flying without unnecessary delays.

It’s great to hear that your replacement drone arrived so promptly and that the service you received was helpful and supportive throughout.

If there is ever anything else we can help with, please do not hesitate to contact the Coverdrone support team.

Kind regards,
Jake, Marketing Manager

Coverdrone からの回答

2026年3月17日

Thank you very much for your kind review.

We are so pleased to hear that you had an excellent experience with Coverdrone, and especially that Orianna was able to support you so well throughout your claim. Providing clear communication and handling claims promptly and professionally is very important to us, so it is great to know the process exceeded your expectations.

Your recommendation means a great deal to us, and we will be sure to pass your comments on to Orianna and the wider team.

Thanks again for taking the time to share your experience.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年3月5日

Thank you for taking the time to share your experience.

We’re really pleased to hear that Orianna was able to support you through the claims process and help you gather the documents needed. Losing equipment is never easy, especially when it involves multiple drones, so it’s good to know she was able to guide you patiently and get everything resolved for you.

Our team works hard to make the claims process clear and supportive from start to finish, and feedback like this means a lot to us.

Thank you again for your kind words and for choosing Coverdrone.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年2月27日

Thank you for such a positive review.

It’s great to hear that the flexibility of our daily cover works well for you, especially when managing a varied fleet. We know that different aircraft and different projects require a practical insurance solution, so making the process straightforward is always a priority for us.

We also really appreciate your comments about our responsiveness and follow-up. When questions or issues arise, consistent communication matters, and it’s good to know you’ve felt supported throughout.

Thank you for trusting us to insure your fleet.

We’re always here when you need us.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年2月27日

Thank you for the 5-star review and for choosing Coverdrone from the very start of your drone journey.

It means a great deal to hear that you’ve consistently trusted us with your insurance and that your experience has been smooth throughout. That long-term confidence is exactly what we work hard to earn and maintain.

We appreciate you taking the time to share your feedback, and we’re always here whenever you need us.

Thank you again for being a Coverdrone customer!

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年2月23日

Thank you very much for taking the time to share your experience!

We’re sorry you experienced an accident, but we’re very pleased that you felt supported throughout the process. Our in-house team is here to guide customers clearly and professionally from first notification through to resolution, keeping communication straightforward and focused on getting you back in the air.

It’s great to hear that you felt advised and accompanied at each step. That level of service is exactly what we aim to deliver on every claim.

Thank you again for placing your trust in Coverdrone, and we wish you safe and successful flights ahead.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年2月6日

Thank you for taking the time to leave your feedback. We are sorry to see that you feel disappointed with your experience, and we would like to clarify a few points to provide context and reassurance.

Regarding cover for ground equipment, the policy was a recreational drone policy, under which photography equipment is not covered. This information is outlined during the purchase journey and within the policy documentation, which we always encourage customers to review so they can be confident about what is and is not included.

In relation to the claim, wear and tear is not covered under the policy. That said, we still agreed to send your drone for assessment to explore the options available. Following this assessment, the manufacturer supplied an upgraded replacement drone body.

We understand your issue regarding the batteries, and are pleased to confirm that this issue is already in the process of being resolved - new batteries are going being sent to you so that the replacement drone can be used as intended. Your claim hasn't yet been closed, and we will keep you updated with the latest information.

Our aim is always to handle claims fairly, clearly, and with the customer kept informed throughout. If you would like to discuss your policy cover or the claim further, our support team is available and happy to help.

Kind regards,
Jake, Marketing Manager

Coverdrone からの回答

2026年2月3日

Thank you for your kind review and for taking the time to share your experience.

We’re really pleased to hear that your repair was handled promptly and that the payment process was clear and accurate. Supporting our customers quickly and reliably when something goes wrong is exactly what we aim for, so it’s great to know this came through in your experience.

Thank you again for choosing Coverdrone and for your continued trust in us.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年1月30日

Thank you for taking the time to leave us a review - we really appreciate it.

We’re glad to hear that your claim was handled quickly and that the team helped minimise your down time, so you could get back in the air as smoothly as possible. Speed, clarity, and keeping disruption to a minimum are all things we work hard to deliver, especially when something unexpected happens.

Thanks again for choosing Coverdrone. If you ever need any support in the future, our team is always happy to help.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年1月28日

Thank you very much for taking the time to leave us a 5-star review.

We’re really pleased to hear that Jo was able to help resolve your questions during the purchase process, and that everything was handled quickly and to your satisfaction. I’ll be sure to pass your thanks on to her.

If you ever need any further help or have questions in the future, our support team is always happy to assist.

Many thanks again for choosing Coverdrone.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年1月15日

Thank you very much for taking the time to leave such a positive review.

We’re really pleased to hear that your claim was handled quickly and smoothly, even during the Christmas period, and that the replacement process met your expectations. Our aim is always to make claims as clear, efficient, and stress-free as possible, particularly in situations like theft where timely resolution matters.

Your recommendation means a great deal to the whole team, and we truly appreciate your trust in us.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年1月13日

Thank you very much for taking the time to share your experience.

We are really pleased to hear that your claims experience with Coverdrone has been so positive and that our team acted quickly and delivered a strong outcome.

Providing prompt, professional claims support is a key part of the service we aim to deliver, and feedback like this means a great deal to us.

Thank you again for choosing Coverdrone.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2026年1月8日

Thank you very much for your 5-star review and for taking the time to share your experience.

We’re really pleased to hear that you were happy with the support you received following your accidents and during the claims process. Helping our customers clearly and efficiently when they need us most is extremely important to us, so your feedback means a great deal to the whole team.

Thank you for choosing Coverdrone and for placing your trust in us.

Happy flying,
Jake
Marketing Manager

Coverdrone からの回答

2025年12月17日

Thank you very much for the 5-star review and for taking the time to share your experience.

We are really pleased to hear that the claims process was handled quickly and that our team was able to support you when you needed it. Fast, clear claims handling is a key part of what we aim to deliver for every customer.

Thank you again for choosing Coverdrone and for your kind feedback.

Kind regards,
Jake
Marketing Manager

Coverdrone からの回答

2025年12月5日

Thank you for such positive feedback. It’s great to hear how smoothly everything moved for you and that your claim was completed within 72 hours. Our team will really appreciate your comments about the proactive service.

If you ever need anything in the future, we’re here to help.

Kind regards,

Jake
Marketing Manager