I used the customized feature on the website to order a pendant of a specific cord length. The item arrived 6â longer. After emailing multiple times regarding the issue, they agreed it was an error an... ãã£ãšèŠã
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I purchased 4 metal bulb covers, sockets and 12 feet of 3 wire rayon cable for pendant shades. Web site was very straight forward and helpful. FAQs were very helpful. Selection was easy. Price was e... ãã£ãšèŠã
The U.S. branch of Creative Cables exceeded my expectations in every way. I first found their Italian branch's website and I can say that i was pretty frustrated by their complete attitude (or lack th... ãã£ãšèŠã
Creative Cables has excellent products for your lighting needs. When I found the item I was looking for, I thought I was dealing with a vendor from the US, it turns out they are in Italy. I was nervo... ãã£ãšèŠã
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Creative Cables US ã«ã€ããŠ
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Creative Cables US offers unique, customizable lighting components to help you bring your creative ideas to life. Whether you're a DIY enthusiast, interior designer, or contractor, we provide everything you needâfabric-covered cords, sockets, ceiling canopies, pendant kits, and moreâto build lighting that fits your vision.
Our products are built for flexibility, style, and ease of assembly. Perfect for homes, offices, retail spaces, or commercial projects of any size.
Shop at www.creative-cables.us and get:
- Fully customizable lighting parts
- High-quality, safety-tested materials
- Fast, nationwide shipping
- Expert customer support
Start building lighting that's as original as you are.
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3043 Broad Avenue, TN 38112, Memphis, ç±³åœ
- 901.359.5128
- info.us@creative-cables.com
- www.creative-cables.us
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I had to place order twice and pay forâŠ
I had to place order twice and pay for each one because the first order I placed for 20 feet came in two pieces of 14 feet and 6 feet. Although your website specifies that the ropes can be in one piece for up to 60 or 64 feet. So I had to place another order and pay for it again.
2023幎9æ20æ¥
Creative Cables US ããã®åç
Hi Vic,
Weâre sorry to hear about the issue with your past order. The rope should indeed arrive in one continuous piece within the specified length, and we understand how frustrating it must have been to receive it in two separate sections.
If this ever happens again, please reach out to us before placing another orderâweâre always happy to help find a solution, as, since then, weâve centralized all operations at our headquarters in Italy to improve order accuracy and fulfillment.
We appreciate your feedback and will continue working to enhance our services.
Best regards,
Creative-Cables Customer Service
Pendant Cord Cable
Able to find exactly what I needed on website, quick shipping, good quality product.
2023幎9æ25æ¥
Unique quality lighting choices andâŠ
Unique quality lighting choices and fast service.
2023幎9æ12æ¥
My order has been 'processing' for 24âŠ
My order has been 'processing' for 24 days and still has not even shipped. However, my payment didn't seem to have an issue going through! Ridiculous. I will not be using this website in the future if this is the normal pace of business.
2023幎9æ4æ¥
Creative Cables US ããã®åç
Hi Lauren,
We are sorry to hear about the issues you faced when you ordered from Creative-Cables. This is not the experience we want for our customers, and we completely understand your frustration. Since then, weâve undergone a management change and centralized all operations back to our headquarters in Italy to streamline processing times and communication. If you ever need assistance, please reach out at customerservice.us@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Poor/ no communication
I purchased some items from creative cables. I needed some support as I dont believe I received all of the parts. I have submitted a request three times and also tried calling a #. Never got a response.
*update* Their response to my review seems accurate as I was emailing about strain reliefs. I just went back and checked my trash and Spam box but there is nothing.
Can you please try reaching out to my email address again.
2023幎8æ23æ¥
Creative Cables US ããã®åç
Hi Jake,
I see that we replied back to someone with the same first name as you regarding questions about our strain reliefs on both August 28 and September 8.
Were there additional questions you had about your purchase?
Jami
Great all around experience
My order arrived fast, was top quality and just what I was looking for. Creative Cables came through with a product that I had a hard time finding elsewhere.
2023幎8æ21æ¥
Super happy with my customer serviceâŠ
Super happy with my customer service and product!!
2023幎7æ12æ¥
Zero customer service
unfortunately CC shipped the wrong product and wont return emails for an exchange.
2023幎7æ8æ¥
Creative Cables US ããã®åç
Hello JB,
Weâre very sorry to hear you received the wrong product and had trouble reaching the company for an exchange. Thatâs not the level of service we aim to provide, and we truly regret the inconvenience. We have since brought back our customer service and fulfillment process to our headquarters in Italty to improve response times and order accuracy.
If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com, and we'll make sure to help you.
Best regards,
Creative-Cables Customer Service
Fast shipping and great quality.
2023幎7æ7æ¥
Even though the order came wrong twice
Even though the order came wrong twice, the response from jami to rectify issue was very reassuring, great service good product would highly recommend and definitely buy again
2023幎6æ29æ¥
I love my flexible light cables..
I love my flexible light cables... they are perfect for the tumbleweed chandelier I'm working on! Thank you!
2023幎6æ14æ¥
Poor to nonexistent communication
Poor to nonexistent communication. Never sent items I paid for. Waiting for PayPal refund.
2023幎4æ29æ¥
Creative Cables US ããã®åç
Hello Lauren,
Weâre very sorry to hear that your order was not received and that the company's communication fell short. Thatâs absolutely not the experience we want for our customers.
Since then, weâve centralized all customer service and order processing back to our headquarters in Italy to ensure better communication and reliability.
If you ever need assistance in the future, please reach out to us at customerservice.us@creative-cables.com, and weâll make sure to help you.
Best regards,
Creative-Cables Customer Service
My product arrived damaged
My product arrived damaged. Tried to go on website but it was being serviced. I called and left a message and never got a callback. So I still have the broken product. I have since ordered the same thing from another site. Would not recommend this site.
2023幎4æ30æ¥
Creative Cables US ããã®åç
Hi Susan,
We regret to hear that your order arrived damaged and that you were unable to reach the company for assistance. We understand how frustrating this must have been. Since then, weâve made significant changes, including centralizing all our activities back to our headquarters in Italy to ensure better service.
If you ever need any assistance in the future, please reach out to us at customerservice.us@creative-cables.com.
Kind regards,
Creative-Cables Customer Service
Love
Love, love, love the bulb I purchased and are looking to design more lighting with your products. So glad I found you!
2023幎4æ24æ¥
Ordering was easy
Ordering was easy, product arrived quickly and product worked as advertised.
Will buy from you again
2023幎4æ17æ¥
I still have not received my order.
2023幎4æ14æ¥
Creative Cables US ããã®åç
Dear Heather,
Weâre really sorry to hear that your order has never been delivered. This is definitely not the experience we want for our customers.
Since then, weâve centralized all operations back to our headquarters in Italy to improve reliability and communication.
If you ever need any assistance in the future, please contact us at customerservice.us@creative-cables.com.
Best regards,
Creative-Cables Customer Service
Love my linen lantern lamp and ourâŠ
Love my linen lantern lamp and our electrician was impressed with all the parts and ease of assembly
2023幎3æ28æ¥
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