Crest Chartered Surveyors レビュー 

161
•
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had a really great experience with the Crest team. The communication to get everything booked was very easy, with transparency around prices and expectations. Team met turn around time as promised. Re... もっと見る

5つ星のうち5の評価

After a longer than usual house purchase and sale for various reasons, our initial valuation expired days before we were due to complete. Crest (who had been great first time around too, especially du... もっと見る

企業が回答しました

5つ星のうち5の評価

Thoroughly recommend. Initial valuation was arranged quickly and easily and was returned in a timely manner. Ended up requiring an extension at very short notice and having contacted them in the morni... もっと見る

企業が回答しました

5つ星のうち1の評価

We paid 799 pounds for a home survey before buying the property. When we moved in we found out that the washing machine couldn't connect, the hot shower didn't work and the house didn't have a way t... もっと見る

企業が回答しました

企業情報

  1. 公認測量士

当該企業による記述

Crest Chartered Surveyors is a highly trusted surveying firm made up of well-qualified and respected surveyors, all handpicked members of the Royal Institution of Chartered Surveyors (RICS). This means that we can always provide the quickest and most cost-effective solutions for your survey and valuation needs, whilst maintaining a high quality of service. Buying or selling a property is a big financial commitment and choosing the right survey will help save money and time whilst also getting you the best value for price. That is why our philosophy is to offer specialist expertise in this area, enabling buyers negotiate a better price and enabling sellers get the best sale price as well. We have quality and experienced surveyors who are committed to upholding RICS standards in all their surveys and provide the best customer service possible.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

161件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(161)

過去12か月のレビュー数: 1件

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5つ星のうち5の評価

Really excellent service

Really excellent service - survey done yesterday and report received today. The surveyor confirmed they’d left and kindly worked quickly to get the report to me as there’s an urgency within the chain. Thank you!

2024年12月11日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your 5-star rating
We are happy that your complete Crest experience was positive and we wish you all the best on your property journey. We hope to have another opportunity to assist you again soon.

5つ星のうち1の評価

799 pounds to move in and not even being able to shower

We paid 799 pounds for a home survey before buying the property. When we moved in we found out that the washing machine couldn't connect, the hot shower didn't work and the house didn't have a way to stop the main water in case of a leak .
There was damp in two of the walls and the electrics are more than underwhelming. I'm really unimpressed with the work of the surveyor and wouldn't recommend this company at all.
Paula

2024年6月27日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for leaving the review. Please can you contact us to provide with more information so that we can look into this further and identify your report. We are committed to providing our customers with a good customer experience, please do give us the opportunity to look into this for you. Please do however note that under the RICS surveys according to their guidance and description of the RICS Home Survey – Level 3
Services to the property
“Services are generally hidden within the construction of the property. This means that only the visible parts of the available services can be inspected, and the surveyor does not carry out specialist tests. The visual inspection cannot assess the efficiency or safety of electrical, gas or other energy sources. It also does not investigate the plumbing, heating or drainage installations (or whether they meet current regulations); or the internal condition of any chimney, boiler or other flue)”

5つ星のうち2の評価

Clearly not in a rush to secure new…

Clearly not in a rush to secure new business or clients. Sent agent Shamsa an email asking about a Level 2 Survey and cost match. Didn't hear anything back and it's been several days. Even before that agents seemed unbothered on the phone and did the least over email. Decided to go with someone else.

2024年10月25日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Dear Dani Senior,

We are really disappointed that you have deliberately given us this review because we were not able to match a quote you were given by another company. We are one of the very few companies that are transparent with our fees. Our fees are on our website and we have a cost calculator on our page to help clients understand the cost of our services upfront https://crestsurveyors.co.uk/house-survey-cost-calculator/
It is such a shame for the whole team.

From: Crest Surveyors
Sent: 25 October 2024 16:02
To: Dani Senior
Subject: RE: Initial Enquiry Response for a 2 bed Home Survey

Dear Dani,

Thank you for your email. Unfortunately, we are not able to reduce our fees any further and will not be able to match the fee you requested.

We are sorry for that, please find a link to our survey fees calculator https://crestsurveyors.co.uk/house-survey-cost-calculator/ which provides you with our current fees.

Should you have any further queries, please do not hesitate to let us know.

5つ星のうち5の評価

Very responsive.

Very responsive.
Assisted with a urgent request.
Great customer service.
Appreciated my needs.
Complete this within 24 hours of my telephone call.
Exceptional service.
Thank you

2024年10月25日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Wow, a 5-star review! Thank you so much for your support – it truly means a lot to us. We’re grateful for amazing customers like you and can’t wait to serve you again

5つ星のうち5の評価

Great experience, very professional and kind

Mr Chris visited our property for a HTB valuation and his professionalism, courtesy and kindness were unbelievable.

We managed to also secure an appointment from one day to the other, it's incredible at how fast they were.

We'll absolutely use their services whenever we need to.

2024年10月22日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Dear Miguel,

We are so glad that the service we provided exceeded your expectations and we will pass your wonderful comments onto Chris.

Please be encouraged to recommend us to your family, friends, and colleagues; we wish you every success for the future.

5つ星のうち5の評価

I had an absolutely great experience

I had an absolutely great experience. Daniella and her team were able to provide me with a surveyor who could conduct a specialist survey and turn around the report within a short space of time to meet my exchange of contract deadline. The team is an absolute lifesaver but Daniella went absolutely above and beyond to make this work for me! The surveyor was also provided a great service and is a credit to the team. I'm very grateful. God bless this team!

2024年10月8日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for taking the time to review the service you received from Crest
We are so glad that you had a positive experience with us and that we were able to deliver on our promise to ensure that our customers receive the highest level of customer service.
Thank you once again for choosing and trusting Crest; we wish you all the best on your property journey and for the future.

5つ星のうち4の評価

Poor communication, otherwise ok.

Booked RICS Help to Buy valuation. There is no booking system and they will send you random dates and times, so after few emails back and forth managed to book a surveyor within a few days. Not bad even with the not so great communication system. Problems appeared now when I need an extension letter. Very long wait for any replies, after enquiring the only reply was few days later and it was just an invoice for another £100 for the letter. I paid and nothing happened. Email them to let them know and asked for confirmation, but no reply. After a week I called and not so helpful person said they will try to locate the payment and then they will pass it to the surveyor. Now 5 days later and still nothing! No communication whatsoever. I chose this company because of mostly good reviews, but it looks like the bad ones were true. If you want good communication, prompt response and value for money look elsewhere.
Edit: After initial 1 star review Crest contacted me the next working day and sorted the problem immediately and offered a partial refund. I hope they can improve on their communication in the future.

2024年10月3日
自発的なレビュー
5つ星のうち5の評価

Probate valuation

I was very impressed with the professional approach and excellent service by Tom. I would not hesitate to recommend Crest Surveyors, and Tom in particular. Their charges are very fair compared with similar companies. Thank you Crest!

2024年5月13日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your 5 Star Review. It was a pleasure being of service to you.

5つ星のうち5の評価

Quick and easy to deal with

The staff was very helpful and friendly. Answered all my questions easily as I never used this service before. The fee was reasonable price and within 3 working days I received the certificate.

2024年3月6日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you so much for your kind words! We truly appreciate your support and are delighted to hear that you had a great experience with us. We look forward to serving you again in the future

5つ星のうち5の評価

The service was expetionally good from…

The service was expetionally good from the very beginning to the end.
The valuation was done by Thomas who was excellent, helpful and very friendly.
The ladies in the office are extremely helpful and efficient.
Im truly greatful for the service that I’ve received.
I could only recommend Crest Surveyors!

2024年2月5日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

We are so pleased to hear that our team provided you with excellent service, will share your feedback with Thomas. Thank you for taking the time to review the service you received from Crest.

5つ星のうち5の評価

Thomas - skilled, knowledgeable and friendly

I am delighted to share my experience with surveyor Thomas, who conducted the valuation of my flat. His exceptional knowledge and competence were evident as he meticulously reviewed and inspected the property. Thomas took the time to ask pertinent questions, ensuring an accurate valuation. The resulting report was impressively thorough, detailed, and accurate. Thomas went above and beyond, answering our questions and fostering a sense of ease throughout the process. His dedication was evident as he kept us informed throughout the whole process. Remarkably, he completed the report well ahead of the standard lead time. We are immensely grateful for his hard work and commitment. Thank you Thomas.

2024年1月8日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Dear Jennifer, It was a pleasure serving you, and we’re so grateful for your feedback! Your support keeps us motivated to provide the best experience possible. Looking forward to welcoming you again!

5つ星のうち5の評価

They were prompt

They were prompt, proactive and professional in their service delivery!

2023年6月1日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your 5-star review We are so glad you had a positive experience with Crest

5つ星のうち5の評価

The customer service experience and…

The customer service experience and delivery is second to none.

2023年6月2日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your feedback, it is extremely valued and appreciated. We are glad that you received an amazing service and we will continue to make every effort to ensure that our customers receive the very best.

5つ星のうち5の評価

We had a great experience with Crest…

We had a great experience with Crest Chartered Surveyors - they were very responsive to our request and would highly recommend.

2023年4月6日
自発的なレビュー
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your 5-star review! We truly appreciate your support and are delighted that you had such a positive experience

5つ星のうち5の評価

Our experience with crest chartered…

Our experience with crest chartered surveyors was superb. We will highly recommended them.

2023年4月13日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your kind words! We’re delighted to hear that you had a great experience with our service

5つ星のうち5の評価

Very professional company.

I used Crest Chartered Surveyors for Market Valuation report and for Desktop Valuation as we needed to extend the report.

Very satisfied with the service provided.

Amazing team, very professional, dedicated and experienced staff.
I dealt with Anu and Thomas the surveyor both amazing with excellent communication always keep me updated on the progress.

I would highly recommend this company.
High quality of service!

Thank you!

2023年1月21日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

Thank you for your wonderful feedback! We’re so pleased to hear that our team provided you with excellent service. Your kind words encourage us to keep delivering the best experience possible.

5つ星のうち5の評価

Excellent experience

Excellent experience. Great communication. I felt supported throughout the whole process. The surveyor was patient and thorough and helped explain things I didn't understand. Highly recommended.

2023年1月3日
Crest Chartered Surveyors ロゴ

Crest Chartered Surveyors からの回答

We appreciate your positive feedback! Our team works hard to provide efficient and professional service, and it’s wonderful to hear that we met your expectations. Thank you for your trust, and we hope to assist you again in the future

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