Had a really great experience with the Crest team. The communication to get everything booked was very easy, with transparency around prices and expectations. Team met turn around time as promised. Re... もっと見る
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After a longer than usual house purchase and sale for various reasons, our initial valuation expired days before we were due to complete. Crest (who had been great first time around too, especially du... もっと見る
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Thoroughly recommend. Initial valuation was arranged quickly and easily and was returned in a timely manner. Ended up requiring an extension at very short notice and having contacted them in the morni... もっと見る
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We paid 799 pounds for a home survey before buying the property. When we moved in we found out that the washing machine couldn't connect, the hot shower didn't work and the house didn't have a way t... もっと見る
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企業情報
当該企業による記述
Crest Chartered Surveyors is a highly trusted surveying firm made up of well-qualified and respected surveyors, all handpicked members of the Royal Institution of Chartered Surveyors (RICS). This means that we can always provide the quickest and most cost-effective solutions for your survey and valuation needs, whilst maintaining a high quality of service. Buying or selling a property is a big financial commitment and choosing the right survey will help save money and time whilst also getting you the best value for price. That is why our philosophy is to offer specialist expertise in this area, enabling buyers negotiate a better price and enabling sellers get the best sale price as well. We have quality and experienced surveyors who are committed to upholding RICS standards in all their surveys and provide the best customer service possible.
連絡先
63-66 Hatton Garden, Fifth Floor, Suite 23, EC1N 8LE, Holborn, London, 英国
- 02039401118
- info@crestsurveyors.co.uk
- www.crestsurveyors.co.uk
4.4
優良
161件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Full Marks
I am a buyer, and would like to give Tunde full marks.
He has been very helpful throughout this and discussed the property with me at length - a potential issue was raised months after his initial survey, and he went back to double check it of his own volition.
He has been extremely responsive and shown fantastic care for his customers. Great service all around, thank you for your help.
2021年3月11日
自発的なレビュー
Crest Chartered Surveyors からの回答
Dear Phil
Thank you for a very thorough and detailed feedback regarding Surveyor Tunde; I am sure you would agree that he is very experienced and knowledgeable. Your comments have been passed to him and I know that he will feel very proud to have provided you with an exceptional service. We wish you every success on your current property journey and we hope for another opportunity to exceed your expectations.
Crest Chartered Surveyors からの回答
Dear Sam
Thank you for your 5-Star review; we are glad your experience with Crest was extremely positive and we ask that you kindly extend these recommendations to your family, friends and colleagues and we hope to even be of service to you again in the future. We wish you all the best.
Great company to speak to and superb…
Great company to speak to and superb customer service! 100% recommend! I spoke to Anu and she answered all my questions!
2021年2月24日
自発的なレビュー
Crest Chartered Surveyors からの回答
Dear Kulbant
Thank you for taking the time to review the service you received from Crest Surveyors, we are delighted that we were able to exceed your expectations. It is incredibly important to us that you feel valued as a customer and we meet you at every point of your need. We wish you every success on your property journey and in all your endeavours. We would be grateful if you could recommend us to your family, friends, and colleagues so that they to can experience the peace of mind that you felt with Crest.
Helpful and efficient
The staff at Crest were extremely friendly and helpful, and the report was delivered with the timescales given. Very efficient and I would recommend.
2021年2月22日
Crest Chartered Surveyors からの回答
Dear Sally
We are so glad that your experience with Crest was excellent; Customer service is of upmost importance to us at Crest but our competency is also next to none. Thank you for taking the time to review the service you received and we will you every success on your current property journey and for the future.
Very impressed with Crest Surveyors
Very impressed with Crest Surveyors.
Lovely friendly lady who handled my call at the start and directed me to trust pilot where I read numerous really good reviews about the company.
Very good value for money compared to several other companies that I approached and were charging considerably more and did not have any reviews.
Excellent customer service and they were able to book me a prompt appointment -thankyou Anu, and the report was provided shortly afterwards - thankyou Thomas.
I recommend the company.
2021年1月14日
Crest Chartered Surveyors からの回答
Dear Miss Moore
Thank you for taking the time to give us such a detailed review, we value your trust in Crest and we are committed to ensuring that you feel appreciated at every stage and every aspect of your dealings with Crest. Thank you for choosing Crest and we look forward to another opportunity to provide you with another 5-star service. We would be delighted if you could pass on your recommendations to family, friends, and colleagues. We wish you every success for now and the future.
Thoroughly recommend
Thoroughly recommend. Initial valuation was arranged quickly and easily and was returned in a timely manner. Ended up requiring an extension at very short notice and having contacted them in the morning, received a desktop valuation extension by the end of the same day. Can not thank them enough for their swift work.
2020年12月18日
Crest Chartered Surveyors からの回答
Dear Heather
Thank you for taking the time to review the service you received from Crest
We are so glad that you had a positive experience with us and that we were able to deliver on our promise to ensure that our customers receive the highest level of customer service.
Thank you once again for choosing and trusting Crest; we wish you all the best on your property journey and for the future.
Really fast turnaround on extending…
Really fast turnaround on extending valatuation via desktop update.
2020年12月15日
Crest Chartered Surveyors からの回答
Dear Sam
It was a pleasure to be of service to you on more than one occasion and we are delighted to receive your positive feedback.
We look forward to being of service to you again very soon
Fast and friendly service
After a longer than usual house purchase and sale for various reasons, our initial valuation expired days before we were due to complete. Crest (who had been great first time around too, especially during Covid-19 restrictions) provided us with a 24 hour turnaround for a new desktop valuation! Thank you!
2020年12月13日
自発的なレビュー
Crest Chartered Surveyors からの回答
Dear Lindsay
Thank you for taking the time to review the service you received from Crest
We are so glad that we were able to meet you at your point of need and surpass your expectations; we are in unprecedented times during this pandemic,, so it is even more important to us that we go above and beyond to support our customers on their property journey. We wish you all the best for the future and hope for another opportunity to provide another 5-star service.
Thank you for your services
Thank you for your services.
They said 5 days to get the report once completed and was spot on. I did have a couple of hiccups which was mainly my fault but they dealt with everything calmly and professionally.
Good value for money and responsive to any queries I had.
Thanks again
2020年12月10日
Crest Chartered Surveyors からの回答
Dear Constandinos
We are overjoyed at your 5 start rating of the service you received from us
It is our aim to go above and beyond your expectations in every area because we value your decision to choose Crest Surveyors. We wish you success for the future and we would be delighted for another opportunity to be of service to you again.
Crest Chartered Surveyors からの回答
Dear Kristina
Thank you for your feedback, it is extremely valued and appreciated
We are glad that you received an amazing service and we will continue to make every effort to ensure that our customers receive the very best. We wish you every success for the future and look forward to another service opportunity.
Very pleasant to deal with
Crest were very responsive to all of my enquiries and proactive when it came to communicating with me. A very good experience all in all.
2020年11月30日
Crest Chartered Surveyors からの回答
Dear Sam
It was a pleasure being of service to you.
Customer service is of upmost importance to us at Crest and we always go above and beyond to ensure that our clients are satisfied. Please be encouraged to share you positive experiences with you friends, family, and colleagues. We wish you all the best for the future and hope for another opportunity to exceed your expectations.
Crest Chartered Surveyors からの回答
Dear Valued Customer
We are honoured to know that your experience with Crest was 5-star; in these times, we understand the importance of efficiency. We wish you every success for the future and look forward to another opportunity to exceed your expectations.
Highly Recommend Crest
I am incredibly impressed by the service that Crest surveyors and our contact, Anu, provided. They were quick, efficient, flexible and helpful. We had issues with a property purchase falling through before the survey and this was very easily moved with Anu's help.
Would highly recommend. Very reasonably priced as well!
2020年11月27日
Crest Chartered Surveyors からの回答
Dear Duncan
Thank you for taking the time to review the service you received from Crest; we are delighted that have been able to exceed your expectations in every way. We pride ourselves on excellent customer service and it is amazing that that you experienced this with Anu; we will share your feedback with her. From the team at Crest, we all wish you every success with your new Home and look forward to being of service again in the near future.
Appalling customer service after delivering survey report
Building survey and inspection went ahead as scheduled, no postponements or delays. Report was delivered in time as promised. This review focusses on the content of the report.
In summary, critical aspects of report were fraught with boilerplate and generic language, with insufficient details. Example, report makes mention of “signs of dampness” without providing a clue of the area/surface where dampness was identified. Report referred me to a plethora of specialists for further assessment of the initial findings and observations. No cost estimates were provided for recommended work.
I made several unsuccessful attempts to speak with surveyor regarding portions of report I needed clarification and further info on. Emails were not responded to, phone calls went unanswered. Their service is highly and exorbitantly priced and yet they are non-responsive to follow up questions/issues, post survey.
I am very disappointed with their apparent lack of assistance after delivering report.
I will not recommend this company to anyone.
2020年11月27日
自発的なレビュー
Crest Chartered Surveyors からの回答
Dear Kwaku, we have reviewed our database and Crest Chartered Surveyors have not provided a service to you. Please confirm if otherwise. We believe this review is for another company. Please can you kindly forward this to them. We are sorry to hear that you have had a bad experience with them and wish you all the best in resolving this.
Good experience & thorough survey
Simple booking and scheduling. The surveyor was very helpful and we were able to speak to him the day after the survey prior to heading into lockdown. The report was thorough and broken down well, with varying levels of areas that were assessed.
2020年11月16日
Crest Chartered Surveyors からの回答
Dear Sibbs
Thank you for taking the time to review the service we provided to you
It is evident that you received an exceptional level of customer service and were satisfied with every step of the process.
Your feedback is regarded very highly and we appreciate you as our client
We wish you all the best for the future.
I did a lot of research and I can say…
I did a lot of research and I can say that Crest proved to be the right choice. They were consistently well reviewed on Trustpilot so gave them my business. They did everything they said they would and Ben was an exemplary surveyor and took the time to talk me through the report after I had received it 6 days after his visit (as promised).
Recommended.
2020年11月15日
Crest Chartered Surveyors からの回答
Dear Harry
We are so glad that the service we provided exceeded your expectations and we will pass your wonderful comments onto Ben.
Please be encouraged to recommend us to your family, friends, and colleagues; we wish you every success for the future.
Good service.
Got our valuation booked in relatively quickly, and the surveyor did a thorough job. The report is detailed. Only slight issue was an error in the invoicing process, but this was rectified quickly by us.
2020年11月11日
Crest Chartered Surveyors からの回答
Dear Victoria
Thank you for choosing Crest for your valuation
We are glad that you had a positive experience and that we were able to meet your expectations
As you have rightly said, there was a typo with the invoice amount which we identified and notified you of during our quality checks; this was amended and thank you for promptly paying the balance. We are committed to providing the highest level of customer service and a key part if of this is transparency and communication.
We wish you every success for the future and hope you will return to us in the near future for any surveying or valuation needs.
Crest Chartered Surveyors からの回答
Dear Barry
Thank you for choosing Crest
We are glad that our commitment to being the best in the business is being felt by our customers
We would be delighted for your positive recommendations of our service to colleagues, friends, and family. We wish you every success on your property journey.
Highly recommended
Crest Chartered Surveyors organised the building survey and gave us the report in short time. They were promptly responding to emails and had competitive rates.
2020年10月29日
Crest Chartered Surveyors からの回答
Dear Flolla
Thank you for instructing Crest to carry out your building survey
We value our customers highly so we take pride in providing an exceptional service from start to finish while keeping our prices competitive. Your feedback lets us know what we are doing right so we can do it better; your time is very much appreciated.
We wish you all the best on your property journey and hope to be of service to you and those you refer to us in the very near future.
Crest Chartered Surveyors からの回答
Dear George
Thank you for choosing Crest
We are delighted that we were able to exceed your expectations and provide you with a 5-star service. We would be grateful for your positive recommendations of the service to your colleagues, family. and friends; we wish you all the best for the future and we hope for another opportunity to be of service again in the future.
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