Cretathemes ロゎ
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Cretathemes レビュヌ 4

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TrustScore 5段階評䟡の3.5

3.6

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䌁業情報

圓該䌁業による蚘述

Creta Themes is a forward-thinking WordPress theme provider focused on building modern, block-based website solutions that simplify the website creation process. The company offers a diverse collection of professionally designed themes that are crafted using Gutenberg technology, enabling users to create visually engaging and highly customizable websites with ease. With a strong emphasis on performance and flexibility, Creta Themes delivers products that are optimized for speed, responsiveness, and seamless functionality across all devices. Their themes are designed to support a wide range of industries, from small businesses to eCommerce platforms, while maintaining clean code standards and smooth integration with essential tools like WooCommerce. Creta Themes focuses on delivering practical solutions that balance design and usability, allowing both beginners and experienced users to build professional websites efficiently. Backed by continuous updates and customer support, the company is steadily growing its global user base by offering reliable and scalable WordPress solutions.

連絡先

3.6

たあたあ

TrustScore 5段階評䟡の3.5

4件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

I was a bit unsure during my first


I was a bit unsure during my first purchase, so I reached out to support with a couple of questions about installation. The support team was very responsive and guided me step-by-step until everything was set up correctly. They even helped correct a login issue within hours. It felt genuinely helpful and not like a generic auto-response something you don’t always get with theme providers.

2026幎1月5日
自発的なレビュヌ
Cretathemes ロゎ

Cretathemes からの回答

Hello,

Thank you so much for sharing your experience! We’re really glad our support team could guide you through the setup and resolve the login issue quickly. Feedback like this truly means a lot to us.

Thanks.

5぀星のうち1の評䟡

Refund refused despite offering license deactivation

Purchased the Premium Bundle but found it completely different from the free version – multiple required plugins, some with aggressive upselling, significantly worse performance, no content migration possible.

Requested a refund and offered to have my license deactivated (so they get the "product back"), but they refused. Support takes ages to respond and keeps asking for WordPress admin access instead of addressing the refund request – even though this isn't a technical support issue.

Their "no refund" policy ignores EU consumer rights. Poor customer service and stalling tactics.

The free version works perfectly – just stick with that.

UPDATE with the Reply from Cretathemes:

Interesting that it took you 22 days (Dec 12 - Jan 3) to respond to this review, like every single Service Mail.

You advertise "30 Days Refund Policy" but denied my refund request made ON THE PURCHASE DAY. How is this consistent?

The issue isn't a technical bug requiring screenshots - it's undisclosed paid plugin subscriptions that weren't mentioned in your product description. This is hidden costs, not something support can "fix."

Your delayed response here vs. immediate refund denial shows where the priorities lie.

2025幎12月12日
自発的なレビュヌ
Cretathemes ロゎ

Cretathemes からの回答

Hello,

Sorry for the inconvenience caused. Regarding your concerns, we requested screenshots of the issues so that we could review and resolve them. However, as you mentioned in your reply that you had uninstalled the premium theme, it became difficult for us to investigate the issues without screenshots.

Additionally, we requested access to the site so we could directly check and resolve the problems.

We also offered assistance regarding the concerns you emailed us about and provided information about the architecture and dependencies of the bundle product in our response.

Furthermore, we mentioned that if you experience any technical issues, our support team remains available and willing to assist you within the scope of our support policy.

Thanks.

5぀星のうち5の評䟡

RESPONSE TIME

CORRECTED MY LOGIN RIGHT AWAY AND WAS EASY PURCHASE

2025幎9月4日
自発的なレビュヌ
Cretathemes ロゎ

Cretathemes からの回答

Hello,

Thank you! We’re glad we could fix the login issue right away and make the purchase experience easy for you. We truly appreciate your feedback and support.

Thanks.

5぀星のうち5の評䟡

Nice Design! Great Support!

The theme is designed nicely, and when I experienced a problem getting it installed, the support was great! Cretathemes ensured the theme was installed and functional quickly and professionally.

2025幎7月23日
自発的なレビュヌ
Cretathemes ロゎ

Cretathemes からの回答

Hello,

Thank you for the kind words! We’re happy to hear you like the theme design and that our team could get everything installed and running smoothly for you. We truly appreciate your support.

Thanks.

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