Crystalclearbristol レビュー 

Crystalclearbristol からの回答

2026年8月18日

Thank you for your kind review! We’re delighted to hear you found our service and team both professional and friendly. We really appreciate your support and recommendation!

Crystalclearbristol からの回答

2026年8月15日

Thank you so much for your wonderful review! We’re thrilled to hear that you’re delighted with your new windows and that our team provided a professional and friendly service. Your recommendation means a lot to us. Thank you for choosing us! 😊

Crystalclearbristol からの回答

2026年8月12日

Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with the quality of our work, from the initial quotation through to the installation. Your kind words and recommendation mean a great deal to our team. Thank you for choosing us! 😊

Crystalclearbristol からの回答

2026年8月12日 に更新

Thank you for taking the time to leave your review. We are genuinely sorry that you were disappointed with aspects of your experience. We are pleased, however, that you were happy with the quality of the windows and doors and that, as you acknowledge, the remedial work we carried out was completed well.

We would like to clarify a few points for anyone reading the review, as we do not believe some of the comments fairly reflect the circumstances.

The project was sold as a **new-build works contract**, with limited finishing included within the agreed scope. It was not sold as a complete finishing and making-good package. Nevertheless, when concerns were raised following installation, we returned to the property and carried out additional remedial work beyond the original installation scope in an effort to resolve matters.

With regard to the fascia and soffit, our installers did cause some damage during the installation and, importantly, this was brought to your attention at the time. We understood that you were happy for your builder to deal with the repair as part of the wider building works. Despite this, we subsequently returned ourselves and repaired the damage as a gesture of goodwill. We are pleased that you have confirmed that this work was done well.

We also want to address the suggestion that we attempted to overcharge you by £1,222. This was **not an attempt to overcharge you**. Changes had been made to the original works, which changed the finance and payment figures. Unfortunately, this amendment was missed by our accounts team when the stage-payment invoice was raised. It was a genuine administrative mistake, which we acknowledged and corrected promptly when it was brought to our attention. We are sorry that the error occurred, but we feel it is important to distinguish an administrative mistake from an intentional attempt to overcharge a customer.

We also accept that the changes to the installation date were frustrating, particularly given that you had other trades arranged. There were genuine issues affecting the installation schedule, including a manufacturing issue with one of the units, as well as an automated email being issued with an incorrect date. We understand the inconvenience this caused.

We do, however, strongly disagree with the suggestion that our staff lied or attempted to cover up shortcomings. Our team were open about the damage at the time, and when the concerns were raised, we investigated them and returned to carry out remedial work. The discussion with Paul centred largely around the agreed scope of the contract and the distinction between what was originally sold and the additional finishing work that was subsequently undertaken. We appreciate that this may not have been the answer you wanted, but it was an attempt to explain the position honestly rather than to avoid responsibility.

Ultimately, we recognise that the installation experience was not perfect, and we are sorry for the inconvenience caused. At the same time, we believe it is important to point out that we did not simply walk away from the issues. We listened to your concerns, returned to the property, completed remedial work and went beyond the original scope in an effort to put matters right.

We respect that you are entitled to your opinion and to leave a review based on your experience. We simply wanted to provide some context and ensure that the review also reflects the steps we took to resolve the issues raised.

Thank you again for your feedback, and we wish you all the best with your completed extension.

Crystalclearbristol からの回答

2026年7月23日

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve experienced and completely understand how frustrating and disappointing it must be to have to deal with cracked glass and then a further issue with the replacement door panel.

We appreciate that, regardless of where the issue originates, it is understandably frustrating for you as the customer to have to go through the process of arranging replacements and waiting for the matter to be resolved. We’re very sorry for the inconvenience and disappointment this has caused.

We would like to reassure you that the issues described are product-related and not connected to the installation itself, so unfortunately they are outside of our control. However, we completely appreciate the impact this has had on your experience and sincerely hope that the latest replacement panel is of the quality you expect and that this will finally resolve the matter for you.

Thank you for your patience and understanding while this has been addressed. We truly hope that once everything is completed, you will be happy with the finished result.

Crystalclearbristol からの回答

2026年7月20日

Thank you for your wonderful review and for choosing Crystal Clear once again.

We're delighted to hear that you've returned to us for a second time and that you're once again pleased with the quality of your new windows. It's also fantastic to know that the installation was completed professionally, efficiently, and on schedule.

Your continued trust in us and your recommendation mean a great deal to the entire team. Thank you for your support, and we hope you enjoy your new windows for many years to come. If we can be of any assistance in the future, we'd be delighted to help.

Crystalclearbristol からの回答

2026年7月18日

Thank you for your wonderful review.

We're delighted to hear that you had such a positive experience from start to finish. Providing high-quality products alongside expert installation and a smooth, hassle-free service is exactly what we strive for.

It's fantastic to know that you're so pleased with the end result. Thank you for choosing Crystal Clear and for taking the time to share your feedback. We really appreciate your support and hope you enjoy your new installation for many years to come.

Crystalclearbristol からの回答

2026年7月17日

Thank you so much for your fantastic review and for awarding us 10/10!

We're delighted to hear that you're so pleased with your new windows and the service you received. Shaun and Ash will be thrilled to know that their hard work, attention to detail, and commitment to leaving everything clean and tidy made such a positive impression—especially while working in the full sun.

It's wonderful to hear that you're happy with the quality of the workmanship and that you would recommend us to others. We'll be sure to pass your kind comments on to Shaun and Ash.

Thank you for choosing Crystal Clear. We really appreciate your recommendation and look forward to helping you again with any future home improvement projects.

Crystalclearbristol からの回答

2026年7月14日

Thank you for your fantastic review.

We're delighted to hear that you had such a positive experience with us from start to finish. It's great to know that Nigel was able to help you choose the right windows for your project and that Jason, Tom, and Kev M delivered a smooth and professional installation.

We're especially pleased that the team kept disruption to a minimum, left everything clean and tidy, and that you're delighted with the finished result. We'll be sure to pass your kind comments on to everyone involved—they'll really appreciate the recognition.

Thank you for choosing Crystal Clear. We hope you enjoy your new windows for many years to come, and we look forward to helping you again in the future.

Crystalclearbristol からの回答

2026年7月8日

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that you were pleased with both our communication and the quality of the finished product. Keeping our customers informed throughout every stage of the process is something we take great pride in, so it's fantastic to know that this made a positive difference to your experience.

We're also glad we could quickly arrange the second visit to complete the additional work without any inconvenience. After hearing about your previous experience with another company, it means even more to know that we were able to restore your confidence.

Thank you for choosing Crystal Clear. We truly appreciate your kind words and your trust in us, and we hope you enjoy your new windows for many years to come.

Crystalclearbristol からの回答

2026年7月7日

Thank you for your wonderful review.

We're delighted to hear that you were pleased with the service you received, from the advice in our showroom right through to the installation of your new internal door.

It's great to know that Steve and Tom did an excellent job and that you're so happy with the finished result. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.

Thank you for choosing Crystal Clear. We hope you enjoy your new door for many years to come, and we look forward to helping you again in the future.

Crystalclearbristol からの回答

2026年7月1日

Thank you for your wonderful review.

We're delighted to hear that you were pleased with the service you received from start to finish, from your visit to our showroom through to the installation.

It's fantastic to know that Arron and Charlie did such a great job with the installation, and that Ash and Harry also contributed to making the experience a positive one. We'll be sure to pass your kind thanks and comments on to the team—they'll really appreciate the recognition.

Thank you for choosing Crystal Clear. We hope you enjoy your new windows and doors for many years to come, and we look forward to helping you again in the future should you need us.

Crystalclearbristol からの回答

2026年7月1日

Thank you so much for your kind review.

We're delighted to hear that you found the whole experience professional from start to finish. It's especially rewarding to know that our installation team made such a positive impression, particularly while working in such challenging conditions on one of the hottest days of the year. We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition.

Thank you for your recommendation. It means a great deal to us, and we look forward to helping you again in the future.

Crystalclearbristol からの回答

2026年6月22日

Thank you for your fantastic review.

We're delighted to hear that everything went smoothly from the initial survey and measuring through to the installation of your new showroom doors and windows. Providing an efficient and professional service from start to finish is something we strive for on every project.

A special thank you for recognising Lou, Harry, and the team. They'll be pleased to hear that their hard work and effort to complete the installation in a single day helped minimise disruption to your business.

We appreciate your trust in Crystal Clear Bristol and hope you enjoy your new showroom installation for many years to come.

Crystalclearbristol からの回答

2026年6月15日

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you're so pleased with your new Origin doors and that the installation met your expectations. Steve and Tom take great pride in their work, so it's fantastic to know that their professionalism and attention to detail made such a positive impression.

Your recommendation means a great deal to us, and we will certainly pass your thanks on to the team. We hope you enjoy your new doors for many years to come.

Thank you for choosing Crystal Clear.

Crystalclearbristol からの回答

2026年6月11日

Thank you for your wonderful review. We're delighted to hear that you had a positive experience with us from your initial showroom visit right through to the installation.

It's fantastic to know that you're so pleased with your new French doors and that Steve A and Tom did a fantastic job. We'll be sure to pass on your kind comments to them.

Thank you for choosing Crystal Clear. We hope you enjoy your new doors for many years to come and look forward to helping you with any future home improvement projects.

Crystalclearbristol からの回答

2026年6月4日

Thank you for taking the time to share your feedback and for choosing Crystal Clear again.

We're delighted to hear that Nigel provided excellent support throughout the sales process and that Jason and Jamie delivered a high-quality installation of your new patio doors. We'll be sure to pass on your kind comments to them.

We are, however, very sorry to hear about the lack of communication regarding your installation date. We completely understand how frustrating and inconvenient this must have been, particularly when it required you to rearrange your working day at short notice. Clear communication is an essential part of the service we aim to provide, and it's disappointing to learn that we fell short on this occasion.

Your feedback has been noted and will be shared with our customer service team so we can review our processes and help ensure this doesn't happen in the future.

Thank you again for your honest review. We're pleased that you are happy with the finished result, and we appreciate you bringing this issue to our attention.

Crystalclearbristol からの回答

2026年6月3日

Thank you for your kind review. We're delighted to hear that you were happy with the service you received from start to finish.

Taking the time to listen to our customers' requirements and delivering a professional experience throughout the consultation, installation, and fitting process is something we take great pride in. It's wonderful to know that this was reflected in your experience.

Thank you for choosing Crystal Clear, and we hope to be of service again in the future.

Crystalclearbristol からの回答

2026年6月4日

Thank you for your feedback. We are sorry that you feel let down by our aftersales service.

However, we feel it is important to clarify the circumstances surrounding this matter. As soon as you made us aware of the failed sealed unit, we arranged to address the issue. During our discussions, you advised that the problem had been present for some time but had not previously been reported to us. You also raised other potential concerns which, likewise, had not been brought to our attention before.

As outlined in our terms and conditions, any issues should be reported within 30 days of discovery so that they can be investigated and resolved promptly. Despite this, and as a gesture of goodwill, we have agreed to replace the failed sealed unit free of charge.

With regard to the additional issue you reported, this will be inspected and assessed by our engineer during the scheduled visit to replace the sealed unit.

Given that we have responded promptly once notified and have agreed to carry out remedial work at no cost, we are disappointed by the 1-star rating and do not feel it accurately reflects the support we have provided in this case.

Crystalclearbristol からの回答

2026年5月8日

Thank you for your continued support and for your lovely review. We’re so pleased to hear you’ve consistently chosen us for your windows over the years.

It’s great to know our team’s professionalism, friendliness, and helpful approach made such a positive impression. We’ll be sure to pass your kind comments on to the fitters — they’ll really appreciate it.

Thank you again for your trust in us, and we look forward to helping you again in the future.