Csl Furniture レビュー 

Do not buy from this company. I ordered my waltzer sound sofa last year at the start of November to be delivered in time for Christmas as advertised on t.v. I ordered it and waited until the start of December to ring for a delivery date as advised by the rep. When I did this I was told it wasn't being delivered until January. I wanted to cancel my order. I had already arranged for somebody to buy and collect my sofa in time for my new arriving one which was meant to be delivered before Christmas. When I wrote a review telling people what happened and warning other people not to buy from this company, CSL got in touch and arranged for my sofa to be delivered in time for Christmas and so they asked me to take down my review - which I did. My sofa arrived badly made. You can tell it had been rushed. Threads were hanging off the cushions and around the edges of the sofa which I had to cut off. In February, 2 months after, the springs came out the sockets and had to be repaired, then 1 month ago, the matching footstool I ordered broke. The hinges came loose and snapped off. They were hesitant to fix this at first and I had to e-mail pictures as proof despite paying extra for insurance. Now another problem I have just came accross 15 minutes ago is the swivel chair. The 'swivel' has broke and is jerking and clicking when rotating either way. I am going to phone CSL about this new problem tomorrow. I have had enough of this it is just problem after problem and I'm left wondering what is going to happen next. My message to anybody reading this who is considering buying from CSL is DON'T!! Go to DFS or somewhere else. Anywhere but this joke company!!!!!!!!!!!!!!

I bought the casino 3 seater in April 2012 top quality thick leather and thought I had a great sofa for many years to come , but after a few months the backs and arms have lost all life in them and look really saggy which is not what I paid all the money for. Ive tried everything they told me about slapping them to put life back in to them and thinking back it was a bad sign of things to come if u have to beat the sofa to death daily to make it look good. Ive not complained yet as having read these articles I feel there will be no action and they will make it my fault lol. But its not and 1049 is alot for somthing thats not right can anyone give me some advice of how to approach csl complaints about this or if csl are reading this to contact me for a chat would be very helpful before I start leaving bad reviews on anything I can find to right it on thanks

I purchased my dream sofa from csl costing 3200 in total the most I had ever spend on a sofa .
In shop the sales guy was lovely seemed to know everything about the sofa
Delivery was on time I was very impressed with how it was delivered the guys were lovely
I loved it
Small fault on delivery cloth on bottom was hanging off but the delivery guys soon put it right
Next couple weeks the arm on the 2 seated wasn't right reported it straight away
Someone came out within the week tipped my brand new dream sofa over pulled all the staples out found a manufacters fault which he bodged up with glue and screws I accepted this
Next manufacters fault seat on 3 seater creaking when sat on another piece of furniture faulty tipped up staples taken out something missing from cushioning the wood bodged up again
At this point I spoke to customer services to raise my concerns of having3 faults in a couple of months
I am then outraged that again the 3 seater this time in the middle is creaking I ring customer service again telling them I don't want it bodged up again I want it replacing they said someone will have to come and look
The next day a guy comes and tips my sofa again removes the staples again and tells me the support leg in the middle has been cut to short bodged again with 2 metal brackets and longer screws
I tell customer service later that day I am not happy that I am really not happy and want it exchanged this is not what I expect from a sofa costing 3200 I want to take this further she tells me someone will look at it
Next day rings me back says there is nothing they will do because its been back to manufacters standard ! Should it not have been at that standard already ?4 bodged up jobs on my sofa they say this is acceptable I am currently looking into taking this further .
I will be speaking to trading standards the1979 sale of goods act clearly states that the product should be free from minor defects mt sofa is clearly not this whole experience has caused me nothing but stress.



I have just received a phone call from leigh cleary who has totally restored my faith in csl
Leigh was very nice ,listened , and looked at the problems from the customers point of view what a credit to csl this lady is thanks again leigh .

Ordered 2 sofas in August. I made enquiries 2 weeks ago and was told they had tried to deliver a week previous, but I was home all the time with flu and no one had called. Also had a wrong phone number for me! Finally, delivered yesterday - not my sofas! I was told CSL would have to re-order and stock wouldn't be in until end November latest as the sofas are made abroad. I cancelled order as no confidence in the company. I asked them to reimburse my money and to phone me when that was done - still waiting. I can't but anything else until money is returned. Now nothing to sit on in my home. What is wrong with this country when we can't make and supply to our own? I thought there was a dole queue here, apparently not.

How come on the 15th September I was told in an email that my sofa and 2 chairs would be delivered earlier than expected- week commencing the 28th October, only to be told on the 26th October, that they were having problems with the supplier, (Sound familiar?) who, by all accounts had run out of fabric???? and that a further 4 week delay was to be expected. Delivery due now week commencing 8th December, with no guarantees. By my reckoning that's another SIX weeks. Have tried phoning and phoning, all to no avail, only to be fobbed off. How come my furniture was ready and being shipped SIX weeks ago, only to find that now, it's not even been made. I'm absolutely speechless, (well, not quite) . but someone, somewhere, is telling porkies, and still no joy from CSL. watch this space!

Ordered a 3 sweater and 2 seater on 4/8/12 told 12 weeks for delivery so they should have hit their warehouse 20/10/13. Paid balance of £2465 expecting delivery. Rang to arrange delivery and fobbed off twice before someone rang to tell me they have problems with suppliers and I would now have to wait another 6 weeks. Offered £50 compensation then upped to £75 on delivery of sofa. Asked for refund but they refused. Rang back and got the £2465 refunded as paid on credit card and we would be paying interest for 6 weeks on non existent sofas.
I want my deposit of £300 back as well. They couldn't guarantee my sofa would be in in 6 weeks. How can I trust this company now. 4 and a half months for sofas - they can build housing estates in less time than that these days!!!!

The Couch Saga

I have never, in my entire life (and I've lived in many countries in Europe, Middle East and Australia) come across a customer service that is as abysmal, frustrating, emotionally draining and disappointing as CSL.
We ordered our couches fine from the store, store staff are very friendly, but the wrong color couches arrived. Retro black and red, who orders retro black and red couches? RETRO!?
We asked to speak to a manager, told he would call us back in 24 hours...nothing. We were finally told we had to wait another 6 weeks for the ones we actually ordered to arrive and were promised to get updates on the delivery date...nothing.
The couches finally arrived (again), however, THEY WERE THE WRONG ONES...AGAIN! We originally ordered the fixed back couches and we got one fixed back and one pillow back - so now we have one of each...not what we ordered and my living room looks like an indecisive mess.
We told the delivery guys (who were FIVE HOURS late on our delivery and I was getting ready to go to my partners bday drinks in the mean time...that's how late they were) that we were unhappy, and that this wasn't what we ordered. We even gave them orange juice and tea - that's how nice we are! They noted the issue down, told us we could call CSL on Monday (as customer services are closed on Sunday) and that they would send us the proper fixed backs with no problems.
We call back on Monday and were told that no notes were in the system to indicate that we weren't happy with the order and that they take this to mean we have accepted the order...by NO MEANS, did we accept the order - we just wanted something to SIT ON! We are then told that they need to check with the delivery guys and will get back to us...NO ONE got back to us. We were also told that as 24 hours had passed since we "accepted" our couches, we probably can't get the backs we actually ordered (which are MORE EXPENSIVE might I add - so not only do we NOT have our correct couches, we are paying more than they are actually worth). Might I remind you, that they are CLOSED ON SUNDAY, so there was NO WAY we could have called within the 24 hour window...give me my fixed backs!!! On top of this - we were sent a text to get our feedback and rate their service! Are you KIDDING ME? Trading Standards...that's all I'm saying...

Bought a suite, 24/3/13, delivered 24/06/2013. Chair cushion filling nowhere near as resilient as the settee cushion fillings. FIRA inspector agreed, but even the new filling is poor, (paid extra for foam filling). The fabric on the chair is inferior to that of the settee. CSL will not respond to letters, or e-mails. Purchased the "love it guarantee" and even that is ignored by CSL. Will never purchase from CSL. Customer service poor. CSL seem to be Ignoring the sale of goods act, in that the product should be "fit for purpose".
Trading standards has to be my next call.

Do not buy from here! My partner and I have had shocking customer service, a damaged sofa, resulting in hours spent on the phone (to 0845 numbers). No phone calls back as promised. We have had to chase them for weeks and it is now looking like the damaged part of the sofa will not be in stock for replacement for another month. We will have had the damaged sofa for 3 months soon!
The people at the call centre are unhelpful and rude - refusing to accept complaints. Please steer clear - I regret ever entering the store.

Ordered corner sofa on sept 2nd with 7 week delivery but was ready after 4 so delivered within 5 weeks, exactly as seen in store and super comfortable. Despite having accessibility problems (which was made clear to the staff in store) the 2 delivery guys were fantastic. They waited until I removed my living room door as they were not allowed to by the manager Kirsty (who also told me over the phone that the only solution would be to chose another sofa of which I point blank refused) and got my sofa in and put together and I love it! Store staff brilliant, delivery guys excellent, managers rubbish!!

After just a year our fabric sofa (Serena) is very uncomfortable as the cushions have gone flat, despite following their instructions for maintaining them. When we bought it, we were assured by the sales person that this wouldn't happen as this was a key issue for our choice.

When we rang them to complain, they said this was normal and want to charge us to get the cushion filling changed but can't guarantee that it won't happen again.

How cushions going flat, making the sofa very uncomfortable is normal is testament to the quality of their sofas.

Trying to talk to their customer service staff is like banging your head against a wall.

Don't believe their sales hype, don't buy from them.

There is a distinct theme on this thread which CSL are clearly not addressing and which, sadly, is letting them down big time. The sales staff and buying experience in the store are very good. There is a wide range of choice and the furniture is comparatively good value for money....when it arrives in perfect condition. Where this company is seriously, and I mean SERIOUSLY, falling over is in its abysmal customer after sales service. Particularly when the goods are not perfect through no fault of the customer. Even the manager of the store where we bought our sofa (who we had to visit after our frustrations in getting through to customer service on the phone) admitted that he is frustrated that the quality of after sales customer service does not back up the front line sales staff.

We ordered our sofas in March 2013, we got them in early July. As I sit here on the last day of September waiting for a technician to deign to turn up...again, we still don't have our 'perfect sofa'. The technical call centre have all the chat but, they just don't have the service quality to back it up.

The most basic customer care is completely lacking...endless hours listening on the phone to how important our call is but still not bothering to answer it, failure to call back when they say they will, failure to do what they say they will when they do turn up, failure to give reasonable time slots for deliveries and technical work (t'aint rocket science that customers have to work to pay for this stuff!!), blase scripted responses to enquiries, complete disregard for the cost to the customer of phone calls and time off work, AND complete lack of anyone with balls making interventions to put right what they have done wrong. I get it completely CSL......we have landed in 'we've got your money so you're stuffed' ville.

I haven't detailed all our issues on here because it's just more of the same as in previous posts.

Would I recommend CSL to anyone else......no.

Would I buy from them again.......no.

With all this in mind, if you do still decide to go ahead and buy, then my only advice is this - make the delivery staff wait until you have checked every inch of your sofa/s, sit on all the seats, work all the mechanisms, check all the fabric/leather, they won't like it but DO NOT be hurried. If you find anything wrong, no matter how small, no matter what the delivery men advise.....refuse to accept delivery and make them take the whole lot back. If you don't, be warned, you are heading for a nightmare and there will be LOTS that comes between you (your sanity) and your 'perfect sofa'

Found a beautiful sofa at CSL which was perfect for the home, purchased it and arranged for the delivery.

Now for the best customer service I've ever seen, a large delivery lorry comes with the sofa and is asking me for parking. This lorry is the length of 3-4 cars and the driver is asking me for a parking spot in central London. I told him how do you expect me to give you parking, it's not like a live in a private area with my own drive, I live in a flat!
Thankfully the street I live on is wide enough for the lorry to double park but no that wasn't enough for them and then started to threaten to not deliver. The only way they would deliver is if I accept for responsibility for any parking ticket they get, I've never heard anything like this in my life.

The great level of customer service didn't stop there oh no the driver was murmuring nonsense the whole way through.

Although they may have nice sofas, I would not recommend this company based on the service.

Only use this company if you live in a mansion with a large drive that would comfortably fit a double decker bus!

after reading through the reviews on this site I feared the worse about contacting CLS with my problem but what could I loose so I wrote to them about my leather sofa losing colour in a couple of places .I was called by there customer services and asked to pay £47 for one of there guys to come and look at it .this I refused to pay quoting the sale of goods act 1979 (amended) . a day or two later I was called again by customer services saying they would send there man out to inspect the sofa free of charge. a very nice man called next day his name was BRIAN NEWBROOK he inspected the damage and took photos and then reported it to head office within 1 hour I had a call from customer services saying they would come and do the repair in 2 days. Mr Newbrook. came and repaired the sofa to as good as new he was brilliant all the way through explaining what he was doing and that the problem shouldn't recur I cannot praise this guy enough he was excellent and did a first class job. so well done CLS and staff.

Placed an order 3 months ago and was told by the sales man the sofa could breakdown so it would fit, only to arrive on the bank holiday and it didn't!
The delivery driver said it would fit if the stair way rails was taken down, after speaking to csl they confirmed the sales man was incorrect and they listened to the phone call to be certain this was not though any fault of my own, they said they would pay £100 towards any labour work even though its costing me over £200 as its a bank holiday,
Had to wait another day for delivery and it still wouldn't fit.
Yet again another expensive phone call to customer services we agreed it could be possibley to pick another sofa at a slightly higher price and csl would make the difference! After searching for the right style and size I decided to order the same sofa in a small size and thought that csl would possibly offer an armchair free or at least a big discount off,
so i rang the store that was further away to check that they had the sofa available to view, and they said they did, yet again I was mis informed and it was NOT there!!
After driving all the way there they refused to compensate for their numerous mistakes,
they offered £100 of the arm chair which cost £579 and no money towards the labour that I had already paid for. I refused the £100 discount as this order would cost me an extra £479 and I had just forked out £240 on getting the stairs removed!!
I asked to cancel the order and requested for the £100 cheque that had already been agreed upon for labour,
I was told no as they wouldn't be making any profit!
So now after waiting 3 months for a sofa,
decorating, getting a stair way removed and being over £240 out of pocket,
me and my 4 year old now have no sofa!!
Thanks very much csl you are without a doubt the worse company ive ever came across!!!!!!
You are quick to take a fee of £129 from a customer of they misjudge the measurements but don't take any actions to help if you are at fault!!!!
I would not recommend csl

Sales man putting stuff extra on the bill that we stated we didn't want. Then was reluctant to take it off the bill! Finally our couch and two chairs turned up on 2nd of April 2013 1 chair was all creased and folded! After numerous emails and phone calls it is now the 23rd of aug 2013 and still no replacement! CSL are a joke!

My mum Gave a deposit which wasnt recorded on their system but was on her paperwork, delivery delayed as payment which was paid as deposit was still outstanding had to call to ask and then sorted out, then sofas delivered, 2 attachments which were to be delivered 6 weeks later of which a date was given came and went, called and then it was arranged, cleaning kit brought paid for on initial day of purchase which was april, was told by my mum yesterday in a general conversation hasnt recieved it regardless paid for with the purchase of sofas. Not happy

My location as an overseas Expat did not phase CSL in the slightest, efficiently arranging delivery to UK shipping agent with no fuss! Their verbal assurance of quality backed up once the goods were seen. Cooperative and informative throughout, even checking on my satisfaction by phone post-delivery.
Highly recommended, superb value

After what was a good start, from delivery until now it's been awful, never again...customer service has been awful, sofas were delivered but didn't match after waiting 10weeks to have them made, sound system in sofa stopped working after 2 months, they sent out a new one via delivery then they arranged a day to have it fitted, waited In and no one turned up. Customer service is appaling, I've now emailed them a complaint and waiting to hear back from them.

All went great till we found a fault after delivery and they wanted to do nothing but repair. Repair was slow but in the end ok.
The after sales is not good had missed two times planed for repair that was frustrating. All done now and would I use again? Well if I did I would inspect on delivery and keep deliver men untill fully inspected eg full 20 mins!