Csl Furniture レビュー 

FROM PURCHASE TO DELIVERY THE SERVICE WAS SUPERB NOTHING WAS TO MUCH TROUBLE WHEN ADVICE WAS SOUGHT THANKS TO CARL WADE AT THE BOLTON STORE

Friendly service in store while buying product and paying for it, however as soon as things went wrong the service I received from your " customer service" department was awful

I wouldn't ever buy another sofa from csl

Had to click on a star but would've put none if could

no problems with my purchase. had all the information i needed to make informed decision. product is just beautiful in my lounge. would always recommend to anyone

After the overwhelming, awful and most unprofessional experience that I have had, I would never buy anything again from CSL and I would certainly not recommend them.

helpful but not pushy salesman in the showroom,mugs of coffee and use of toilets,what more could you ask for.Good communications up to delivery and excellent service on delivery day.Front door removed(put back later!!)and old sofa etc taken away as promised.
Very comfy and easy to nod off in. If only there was something to watch on the telly. The cat also approves.
First class all round.
(In case you wonder,the delivery men were from Poland).

Bought a niffty grey leather sofa (Austin) from CSL. Service was non-pushy and honest. The process was speedy and hassle free. The quality of the sofa was great and delivery was considerate and thorough. Got a discount as I bought the foot stool too, which was a pleasant and welcome offer! Recommend CSL to future buyers.

Ive brought 2 sofas from this company and each time the staff was very helpful and answered all questions I had, and addressed any concerns. I felt no pressure and was left to browse at my own leisure, help at hand whenever it was needed.
Im very happy with the style and quality of my sofa and would have no worries about purchasing from CSL in the future.
My parents also brought their sofa from CSL after Id recommended them, and received the same great service.

I had sofas from csl and after 10 days of delivery I have noticed that my sofa chair leather turned into black it is quite big patch I have called csl and they said they can't do anything because it does look like its either jeans or track suit bottom colour which shouldn't be happen because we bought sofa to sit not to display. I have been advised to clean with soap and reapply soap three or four time and also I have Been strongly advised to buy throws for your sofa so they can last longer.is that a professional way of treating customers problem. I have tried soap but marks are still there. I am really unhappy with the product. I will ring again and see what they will do. If they ignore this matter like first time I will take it further.

Visited Hanley store just to have a look, saw what we liked, sales staff very helpfull returned later to order delivered on time .We now have a fabulous sofa and chair, and footstool.

Once you've sat on our sofa you don't want to get up,
We bought this sofa for Christmas,Every one that came thought how comfortable it was.Our grandchildren,six in all wanted to sleep the night!On the sofa.

staff good and helpfull

Had our two 3 seat sofas less than 3 months and the leather colour started coming off in 3 large areas. We used a CSLleather care wipe to see if it was just a mark. CSL send out 2 different inspectors who disagreed with each other. First said excessive use (my wife and myself !) or pet damage, definitely not caused by our dogs. I was asked what I wear when I sit on the sofa,!!!. We had to pay £47 for the Second inspector to rub a piece of paper towel over the leather. And then said its not pet or excessive use and didn't understand what was breaking the leather down. CSL said we could be spraying something in the house. (We don't) Incredible. We refused to have it coloured and patched as it cost £2,000 . The seats are now not being used and are covered to stop anyone seeing the patches. CSL are refusing to take it further. We took out insurance when we bought them and would have used it if it was something we had done. We are Disgusted.

I would recomend you try CSL before anybody else.

I recommended CSL to my parents as I had no problems when I got my new sofa.
Me and my boyfriend walked around the store without being hassled, which was a lovely experience, as we had been in DFS and been hounded by one of the sales women.
A salesman asked if we needed any help, when we said we were just looking, he said "no problems, I'll be over there if you need me, give me a shout". We walked around and browsed the furniture until we found one we liked, asked the salesman for some figures, which he gave, and then left us alone to have a think. When we had decided on the furniture we wanted, we found the salesman and bought it.
The process was very quick, we were probably in the store about 45 minutes, and baring in mind we went in not long before closing, the staff were very friendly, and didn't try to hurry us.
The sofa was delivered within 2 weeks - if not less than 10 days - and we are very happy.
I would recommend CSL to anyone, as the customer service was great, and the furniture is of a high standard, unlike some of the other stores we had visited

having had several bad experiences in the past when purchasing furniture we were nervous to say the least. However from the moment we stepped into the CSL show room we felt at ease. To start with we were allowed to browse without anyone hassling us, or worse following us around, however when we did need assistance and questions answered we found the staff to be very helpful and informative. after spending a lengthy amount of time chatting to the sales person we decided to go home and think it over, no problem, again no pressure. We returned the following evening to make our purchase and the hire purchase agreement was explained to us in terms even I could understand. I appreciated being able to track my order and it arrived exactly when arranged. The delivery staff were very polite and left no mess behind what so ever. I would not hesitate to recomend CSL to friends and family.

The CSL shop in Hull were very helpful and they assured us pre xmas delivery so we went ahead and ordered 2 leather sofas.
Only one delivery day was available to us before xmas so I had to change plans, delivery slot given as 9.45am to 1.45pmn. It was raining all day on delivery day and at 2pm I rang CSL as no sign of delivery. To be told the 4 hour slot was only a guidline and states on website poss all day !! I was 5th delivery of day therefore was never likely to be before lunch. At 3pm my husband phoned to be told it would be nearer 4pm. at 3.45pm lorry turned up - no apology. They struggled to get sofas out of lorry then preceeded to drop the first one 8 times down the drive blaming the despatch people for not putting on carrier straps and it was ok as the sofas were covered !!!. Same happened with the 2nd sofa, struggled to actually lift them with the young man telling me he didn;t think they could get them in as they struggled to lift. Eventually they got them in but what a nightmare, so i had waited in all day with a 4 year old child waiting for something that came at 4pm !! Yet my friend bought from you and delivery driver gave her 2 hour slot and kept her updated ! so why was I waiting 6 hours for a delivery when quite clearly I could have been called and told it was likely to be after lunch ! I was given the excuse the drivers don't make appts and they never know how long deliveries will take ! fair play but a phone call or text would have changed a very stressful situation !!! then the arms were crushed, and another phone call I had to make and fortunately they arranged someone to come the next day to sort which they did. All in all i wouldn't recommend you due to the extremely bad delivery

not pushy, good price,good deal ,good delivery.

CANNOT FAULT ANYTHING. i am very pleased with my new sofas which have been admired by my friends and family. I have passed on your details to many people. Thank you.

really needed a sofa quickly as our old one wouldn't fit our new house, luckily the one we wanted was available with 72 hour delivery. Very informed staff, not too pushy like other stores we went in, delivery was on time. Had sofa 7 months now and its still in excellent condition. The quality was far superior to a similar one in scs which looked very plasticky, ours actually looks like real leather. Would definately recommend csl

internet info didnot linck up with the reallity of the order had to keep phoning dopot for info which was out of touch with website the workmanship of the diliverd item was not up to the standard of diplayed items in the showroom ie not of merchantable quality redering your swap insurance very suspect under trading stanndards law