Csl Furniture レビュー 

Great customer service. Staff helpful loving my new settles

We had good service from the time we walked into the shop, and right up to the time the delivery men came and went.. We have never had such good courteous staff and service.

Very good to our every need, no problems fine service helpful in every way possible.

We visited CSL and were seen really quickly. The salesman was really helpful but not pushy. Explained our options clearly and gave us time to decide.

Really pleased with out sofa. Service was brilliant. Will definately recommend to people we know.

Ordered new settees no hassle,kept in touch online,delivered when promised.set up by friendly delivery men.No hassle or mothering.Will definitely consider purchasing again and recommending.

We found the design we liked. Some staff are very good others are a little pushy. We are yet to use their 10 year gauarantee on the sofas, have heard nightmare stories. hope we have a better experience

I have had a really good experience at csl they treated us really well and were more than helpfull when choosing our new sofa would definatly recommend them to others

I went to my local sofa store and was flooded by floor staff. even after telling one to go away and let me decide in my own time , another one who was not in the too far distance came over ......so I walked out .....

I then noticed CSL across the way .so I went in and what a different experience . I was approached after looking lost . I explained what I might be looking for and was led to the area that had a sample to get me started . I was left to my own devices and no staff hovered over me .

only once I walked around did a staff member ask if I required any help . I was then showed another design similar to what I had seen . I left the store to ponder with a sales staff name and number to call .

I felt helped .... that was a Saturday. I RETURNED ON SUNDAY to purchase the sofa I had now choosen . and the staff member that assisted me on Saturday was called to come and see me . and the rest is history

I now have a fab sofa , delivered by ,helpful fantastic delivery staff that made my day ...

I'm not fussy but tired of all the bad customer care that seems to be the norm now days so CSL really impressed me no end ....... This is by a million miles the best shopping experience I've had for a long time and a sofa is not exactly something you buy often .

THANKS TO THE SHOP STAFF AND THE DELIVERY TEAM .....YOU HAVE GOT IT RIGHT ...................WELL DONE

REGARDS
A VERY HAPPY CUSTOMER

Im happy with my two seater sofa and chair. But i woznt impressed with the price i think it was too expensive for what it is.

From the off the staff were very pleasant, didn't get on top of you when viewing. We have told friends & family our experience & would recommend to anyone.

Arrived as specified assembled by deliverymen. Has worked perfectly since.

Was very pleased with csl service. Had a problem with one settee,but it was dealt with very quickly and efficiently.

The suit we purchased has leather which us very relaxed and loose, I reported it a few weeks after pry chase thinking there was a problem.... But to be told that the leather is relaxed and dies crease, if I had been told this on purchase I would have chosen another design as I don't like the relaxed leather look. Maybe the sales assistants should be trained better fiving them more knowledge on products!!

Excellent service, prompt delivery , good quality sofas

Having received my new Austin corner group and cuddler chair in March i'm still awaiting a new cuddler chair because of poor quality.
The chair came with scratches and flaws in the leather, on two different occasion's 2 colour tech's came to try and re paint the chair but still to poor quality, another tech came out and re upholstered the chair (badly) loose fitted with different flaw's.
The chair was then removed for inspection for a whole week and still came back with the visible flaw's.
Eventually after numerous telephone call's one of the managers has agreed to send me a brand new chair, but this has resulted in a new order so i'm having to wait until AUGUST for delivery, the manager asked me to send in photo's with evidence which I did.
Frankly the service from CSL has been of a very poor quality im not the type of person to complain but when you are paying over £2500 for a sofa you expect to get good quality.

Went to CSL for our new sofa, salesman was very knowledgable and polite, also very helpful, explained everything to us about the sofa sold us the cleaning insurance, and convinced us that if we were not 100% happy after we got the sweet it would be replaced no questions asked. We took delivery of our new suite checked it over everything looked fine, then we realised that both recliners did not fully recline, then after a couple of days we noticed stitching on two of the back cushions was pulling through the leather. We phoned CSL reported the faults, and was told there would be a 8 week wait for parts, I told them this was not good enough and I wanted a replacement as promised by the salesman, but I was then convinced to give the company the opera unity to repair the sofa. I waited a couple of week then noticed a lump appear on the cup console under the leather, also padding in some of the back cushions had sunk so they were now baggy. An engineer came out took pictures and agreed there was a fault also the corner unit was now lower than the rest of the sofa. I got a phone call a few days later saying there would be a 8 week wait for parts to which I replied no way I am already waiting for some parts now another 8 week for more parts. This went on for weeks and weeks, eventually after phone calls and emails and promises of compensation when all the repairs were done. Eventually some of the repairs were completed, not all. The corner unit seat suddenly now the same engineer who initially said it was wrong now says its ok, so it has not been changed. After several arguments whith CSL we have now resigned ourselves to keeping the sofa as is . Also when we mentioned the compensation that was promised suddenly CSL have no record or recollection of any compensation being offered, even the lady I spoke to who promised it she had no recollection . Would I recommend CSL not a chance, would I use CSL again no way never, am I happy with my sofa no an expensive mistake. In my opinion CSL should be prosecuted by trade descriptions for false advertising as on the TV adverts they say if you are not happy with your new sofa you can change it. Even the engineer who repaired it said he never thought he would be back as he was sure it would be changed.

Excellent service throughout.

Friendly showroom sales staff that didn't stalk you round the shop from the moment you walked in.

If you just want to walk round and look without being followed and jumped upon every sofa you sit on this is the place to go.

The delivery team were very friendly, left no mess and remove the old sofa and install the new one with no fuss at all.

Bought as a gift for my mum which was explained on purchase. Unexpectedly, my mum was rushed into hospital within days of delivery and passed away 2 weeks later.
I called CSL to see if this could be returned but they were not interested. They basically said "she would have to die within 24 hours of delivery for us to consider accepting the sofa back" which turns out was a lie due to Distant Selling Regulations. Although the call was over 14 days from delivery (due to not knowing we were going to lose my mum in such a sudden and cruel way) the slightest empathy or understanding would have been nice.
I am now stuck paying for the sofa for the next 3 years and reminded of her loss when i see that the direct debit is coming out of my account. In addition to this, i am now having to pay for storage for the sofa until i can find someone to buy this / take it off my hands.
DO NOT DEAL WITH CSL. Appauling behaviour considering the circumstances.
Over £1000 of my money and they do not care about my loss or about the fact that i am paying for something she barely sat on. This was still brand new and could have easily been resold.
I will make sure everyone i know understands how bad a company they are.

Do not pay a penny till you get your goods, then when you have them check them carefully and then pay for them when you are happy with them. I made the mistake of paying cash in full for my £2,300 sofa I had bad customer service after my sofa was delayed and then returned 3 times with damage to it on delivery. My opinion of csl is once they have your money they don't wont to help you when you are upset with your goods. I have learnt from this experience and I will never pay cash upfront until I have my goods, it will be on the interest free payment next time but not with csl

i would not tell a friend to come here as i have had a bad experience
thanks