I placed and received an order on 16-02-2026, but the SIM card did not work. I needed a new SIM card and they promised to send a new SIM card with Royal Mail tracking within 48 hours. Accordin... ãã£ãšèŠã
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I had a very frustrating billing experience with China CTExcel. My husbandâs monthly plan renews on the 10th of each month. On April 10th, we switched his plan to a lower-cost option, expec... ãã£ãšèŠã
Sounded very attractive. Tried, costed me $5, to apply for the package. Package arrived promptly in about 5 days via priority mail. Activated on web, indicating "activation successful". However, phone... ãã£ãšèŠã
Spamming me constantly with calls. Never interacted with them going to sue for harrasment. Daily numerous calls. Utterly ridiculous doesn't matter how many times I block the 07362 numberr... ãã£ãšèŠã
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This is a company from china and I amâŠ
This is a company from china and I am from china. But, I am really shame of this company. Paid 10 pounds and never received the sim card after numerous calling. In the end, I asked for money back, never happen again. In the end, I have to raise a dispute in my credit card company. Horrible.
Great $1 Promotion saving money
I participated in their $1 promotion for first month. The SIM card was FREE shipped to my home oversea, and I got 8GB LTE data and unlimited calling&text worldwide. Was worried about their services, but the customer service is nice and helped me to activate the card.
Sounded very attractive But phone number NEVER activated
Sounded very attractive. Tried, costed me $5, to apply for the package. Package arrived promptly in about 5 days via priority mail. Activated on web, indicating "activation successful". However, phone number never got activated. CTEXCEL's citing zip code error, even though zip is confirmed correct. Has taken more than a week so far, no luck. Called customer service many times and left my contact (email and phone number). Upto this date, zero response from CTEXCEL. Customer service (physically in China), no help. They only ask me to keep waiting.
Worst service ever
Worst service ever. Cheated my money and the phone card didnât work at all and no return. No signal at home, customer service doesnât know any English, no skills at all! Will never consider it or recommend it to anyone else. Donât ever try this company!
A great choice for overseas Chinese
A great choice for overseas Chinese. Affordable, great network performance, helpful customer service. The service is somehow even cheaper than their business in China!
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