I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... もっと見る
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レビュアーのコメントを見てみましょう
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... もっと見る
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... もっと見る
I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... もっと見る
企業が回答しました
企業情報
当該企業による記述
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
連絡先
PO BOX 260, 4108, Archerfield BC, オーストラリア
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 15%に回答しています
通常1週間以内に回答
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Customer service very fast
I asked to cancel my order, because I didn’t notice the USD tag before clicking on "Buy". And Donna helped me out very fast in near 10 mins. Great customer service.

Culture Kings からの回答
Massive thanks to Alphonsine for her…
Massive thanks to Alphonsine for her speedy response

Culture Kings からの回答

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I had placed an order and couldn’t find…
I had placed an order and couldn’t find my confirmation, gabby was very helpful and found my order tank you

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amazing customer service from gabby
gabby was absolutely amazing and was able to help me swap my small jumper for an xs as i accidentally ordered the wrong one. she was so understanding and quick with the help!! thank you so much

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Refund
I’m so glad my order could be refunded quickly thank you so much Donna for helping me out I was so stressed as it’s a birthday present for my brother.

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Drisana got back to me swiftly and…
Drisana got back to me swiftly and helped re-organise my delivery

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Great service
Great service. I ordered a hat but unfortunately purchased the wrong item. Donna responded and refunded immediately. Appreciate the swift service.
Will definitely be back in the future.

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Great customer service by Donna
Great customer service by Donna. She was friendly, helpful, and very professional. I really appreciated her assistance and excellent service.

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Thanks to Donna my order was rectified…
Thanks to Donna my order was rectified when I accidentally ordered a wrong size she was able to adjust my order and still send it out same day. 5 star service

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Donna was extremely kind and helpful…
Donna was extremely kind and helpful with my request and helped me asap. Very great full.

Culture Kings からの回答
Super helpful service with quick…
Super helpful service with quick response and resolved my query

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Made an error with my address and the…
I made an error with my address and the problem was taken care of very quickly by Donna who couldnt have been more helpful.Very pleased with my shopping experience.

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Donna was amazing
Donna was amazing. Actioned my request promptly with no issues. Thank you so much.

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Great customer service
Great customer service from Culture Kings. Ordered incorrect shoe size, emailed and changed by Aileen within hours.
Thankyou Aileen.

Culture Kings からの回答
The employees at Culture Kings are the best!!!
I accidentally ordered from the men’s shoe section instead of the women’s and I emailed immediately to cancel my order! Completely my mess up so I wasn’t expecting to be able to, and as a young single mother that doesn’t really get to treat herself I was guttered! However, Donna quickly got on to it and was able to cancel my order before it was shipped. Donna is the type of employee that makes customers come back and I’m not only amazed by her prompt response but her lovely demeanour! My girl, thank you so much and I will be shopping at Culture Kings much more often now thanks to you! Just ordered shoes in the right size now 😆

Culture Kings からの回答
Amazing customer service and got my…
Amazing customer service and got my order fixed. Thank you!

Culture Kings からの回答
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