Culture Kings レビュー 

5,853
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... もっと見る

5つ星のうち5の評価

I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... もっと見る

5つ星のうち5の評価

I placed an order for 4 shirts and accidentally selected 1 shirt the wrong size. I realized my mistake once I received my confirmation and emailed support to see if it could be corrected. Gabby prompt... もっと見る

企業が回答しました

5つ星のうち5の評価

Saying Drisana’s customer service was amazing is an understatement! She did everything possible to ensure i am able to receive my package within a timeframe that was promised & even with unforeseen ci... もっと見る

企業が回答しました

企業情報

  1. ショッピング・ファッション

当該企業による記述

Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.


連絡先

4.9

優良

TrustScore 5段階評価の5

5853件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 16%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(5,853)

過去12か月のレビュー数: 1,880

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Customer Service far exceed anything Ive seen

Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!

I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

2026年8月11日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Thanks so much for the review! We appreciate you 🙏

5つ星のうち5の評価

Address Change

I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.

2026年8月12日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Thanks so much for the review! We appreciate you 🙏

5つ星のうち5の評価

I was really impressed with the help I…

I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.

2026年8月12日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

This is such a glowing review, thank you! We'll be sure to pass this on 🙏

5つ星のうち5の評価

Gabby was extremely efficient at my…

Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)

2026年8月12日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Thanks so much! We're grateful for your kind words and support.

5つ星のうち5の評価

I made a small error in making my…

I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.

Truly amazing customer service

2026年8月12日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

We’re so grateful for your feedback. Thanks for taking the time!

5つ星のうち5の評価

I made a mistake on my ordering size…

I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊

2026年8月12日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Thanks so much for the review! We appreciate you 🙏

5つ星のうち5の評価

Gabby was EXTRAORDINARY

Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X

2026年8月11日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

5つ星のうち5の評価

I ordered several shirts for my teen…

I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!

2026年8月11日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Love to hear this, thank you for leaving a review! 🙏

5つ星のうち5の評価

Drisana was great help

Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks

2026年8月11日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

5つ星のうち5の評価

Gabby was amazing and so helpful

Gabby was amazing and so helpful! After having a bad in-store experience, she really turned things around with her kindness and great customer service. Really appreciate her help!

2026年8月11日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

5つ星のうち5の評価

Amazing

Amazing, fast and responsive! Handled it perfectly.

2026年8月10日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Love to hear this, thank you for leaving a review! 🙏

5つ星のうち1の評価

Customer service is lacking, long wait times and poor level of stock availability


Have had nothing but issues with culture kings lately, 4 seperate orders, all of which almost all of them had to be refunded, I’m sick and tired of ordering things though culture kings just to get an email saying they refunded me as they don’t have stock

First order 31/07/26 - 5 items, 2 refunded, 3 sent out and 2 of them were the wrong item.

Second order -31/07/26 - 2 items, both refunded as no stock available.

Third order 05/08/26 - 2 items, 1 refunded, 1 sent out.

Fourth order - 10/08/26- 6 items, all refunded

This is ridiculous at this stage, I can’t even fathom just how unlucky I’ve gotten and how poorly managed their stock levels are, it’s hit a point where I don’t even have faith they’ll fulfill my orders anymore, add this with slower than average delivery times and mundane customer service, not even sure how they manage to stay in business, take a look their reviews their service and quality has tanked lately, you can never get a hold of anyone and when you do they say they’ll get back to you, never do, very little to remedy the situation either, offered me a free shipping code that doesn’t even work, just a waste of time. Terrible service.

2026年8月10日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Hey, thanks for sharing your feedback. We completely understand how frustrating it would be to experience stock issues across multiple orders.

We’ve recently introduced our Ship from Store process, and while we work through some initial trial and error, there can unfortunately be discrepancies between the stock showing online and what is physically available in-store. We’re actively working to improve this.

We’d love the opportunity to look into your experience further. Please email feedback@culturekings.com.au with your order details so our team can work towards resolving this and hopefully turn your experience around.

Thanks again for bringing this to our attention.

5つ星のうち5の評価

I was helped by Donna who was lovely to…

I was helped by Donna who was lovely to speak too. She was incredibly attentive and made this experience pleasant as she solved my issue without great difficulty.

2026年8月5日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

What a lovely shoutout for Donna! We’re so happy she was able to make the process easy and get everything sorted for you. We’ll make sure your kind feedback is passed along to her! 🙌

5つ星のうち5の評価

Huge thanks to gabby for her service

Huge thanks to gabby for her service! Made an online order and accidentally used my old address….Got into contact with them and gabby fixed it up immediately! Still got my order within two days!!

2026年8月6日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

So glad Gabby was able to update your address and get everything sorted before your order was on its way. Even better that it still made it to you within two days! 🔥 Thanks for the awesome feedback!

5つ星のうち5の評価

Ailean

Ailean was very helpful in changing my shipping address right on time thank you my gifts will arrive in time now

2026年8月7日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

So glad Ailean was able to jump in and get your shipping address updated before it was too late. We hope the gifts arrive safely and are a hit!

5つ星のうち5の評価

Quick

Successful and swift service from Gabby.

2026年8月6日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Love to hear this, thank you for leaving a review! 🙏

5つ星のうち5の評価

Customer service very fast

I asked to cancel my order, because I didn’t notice the USD tag before clicking on "Buy". And Donna helped me out very fast in near 10 mins. Great customer service.

2026年8月6日
自発的なレビュー
Culture Kings ロゴ

Culture Kings からの回答

Happy we could make this an easy fix! 🙌Thanks for sharing your experience with us! 😊

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