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Melanie Ben Khadhra from curo helped my partner and myself during our 4 way multiswap house exchange , mel is very helpful and polite and told us what was happening every step of the way, thank you mel

BARRIE GILES FROM CURO CAME TODAY TO PUT IN NEW SHOWER, HE WAS EFFICIENT FRIENDLY KIND VERY PROFESSIONAL AND NEW EXACTLY WHAT HE WAS DOING HE ALSO WAS VERY PATIENT WITH ME EXPLAINING WHAT INITIALLY WAS WRONG IM DISABLED HE WAS BRILLIANT

Had a lovely visit from Ben Gratton and Kat today to talk about the upcoming improvement works for our home, it was such a nice gesture and so nice to be able to talk to someone face to face,who could answer questions concisely and take note on my point of view.
Curo should be doing this more often and could learn a lot from Ben and Kat regarding customer relations, great ambassadors for your company.

I have Tasha as my independent living worker. I have a complex relationship with external services and can be guarded. I found tasha to be different from day one. She is non judgemental,open,kind and extremely skilled in autism. She didnt assume what I would struggle with, she learnt about my specific needs, obstacles and is constantly making individual plans for me, and is very open to adapting, changing them based on what does and doesn't work for me. She makes the plan fit me, rather than trying to make me fit a plan. This is invaluable to me, besides my GP she is the 1st person to work with my autism not push against it. She doesn't rush me. She explains what she can offer, she let's it settle with me so I get used to an idea before we action it. The biggest thing for me is she does things WITH me not TO me.
She is fun and a joy to talk to. She makes overwhelming tasks less daunting by explaining step by step how we can tackle it. She makes it feel possible. She never makes me feel im behind, like i should be doing things quicker or ive failed if something isn't working for me. When im feeling low I push people away, not wanting to see or talk to people. But I had a couple of days like that and found I actually wanted to see tasha. She accepts me as I am and where I am. If I feel I havent achieved something she reminds me of things i have done, succeeded at and then builds on what I can do, to increase my confidence in my abilities.She reminds me often of what services they offer and let's me think what I need. She offers gentle prompting, encouragement and motivates me without overwhelming me. She knows I struggle with change so she breaks things down in to small steps and makes it lighthearted and yet with a profound understanding of it being a big achievement and step for me.she has introduced coping skills ive never come across, and never had, due to a late autism 2 diagnosis. I cant tell you how valuable it is to have someone to help me with life who actually understands.
Im a contradiction ! I fear help and change but need help and change. Tasha understood this with out me saying it, and is mindful of the pace of things, and checks in with how its working etc.As a result I dont fear this with tasha as she never makes me feel rushed or out of control. I automatically mask after years of trying to fit in, but ive noticed I am doing this less round tasha, i find our appointment less exhausting because im not working doubly hard! When my GP recommended bereavement counselling, tasha had already referred me! I enjoy seeing tasha, she is thoughtful(txting if plans change etc), patient, compassionate, non judgemental, curious, interested, transparent and so knowledgeable about working with people with autism. She immediately puts me at ease when I see her, even if ive got anxious before hand. I am finding her involvement and presence in my life to be such a valuable source of help. I enjoy her company.Tasha genuinely wanting to learn about how she can use her skills to help me, I am truly thankful for. She wants to make my quality of life improve and help me learn how to make my life work for me as a neurodivergent. She has such a wonderful energy and radiates caring, I feel very lucky to have her to help me. For the 1st time In my life I feel a level of optimism that I can improve. My life has been an existence, wanting to do things differently but not knowing how was a constant barrier and frustration. So I cant express how thankful I am to have tasha helping me. She gives me hope that I lost a long time ago. This is because she actually knows how to help, how to work with my autism, how to adapt things as we go along and find out what works and what doesn't. ive never known how to work with my autism and noone else has tried so this is invaluable to me. The very special combination of Tasha's personality, knowledge, kind heart and caring is a rare spectrum of skills that are unique. I am extremely thankful to have her in my life to help me.

Russell Williams went over and beyond in helping me with a light fitting. He was polite and nothing was too much for him............a credit to Curo

Melanie was amaze ! Sorting home swap out thankyou so much for all your help 🙂

Kind and patient good to explain to my understanding, refer me to where I can get more help, thank you Tasha and Anna

I recently had a visit with Melanie & Mason, they were so lovely & helpful.
Great credit to Curo

Had a gas engineer this morning. Phoned to make me aware he was on his way
Very thorough in doing all what was required
Extremely helpful
Really pleased with all the work Curo do in maintaining the property

Sarah Baylis - Lettings - she was amazing at her job! Property presented beautifully. She stayed in contact throughout out the process ensure everything happened in a timely manner to ensure a smooth move in date on the date advised. She was very knowledgeable and told me everything I needed to know and do. She was extremely reassuring. She is a credit to Curo. Thank you

Last night, due to the heat, the light switch in my son's room fell apart. I spoke to Kyle at Curo, who was very attentive and arranged for an electrician to attend within a few hours to fix it. I really appreciate the prompt response and excellent service. Thank you, Kyle!

Phill the Gas Safe engineer attended my home this morning to complete an annual inspection.
Phill was courteous throughout, explained all that he was doing and showed diligence in his approach to his work with regards safety and efficiency.
Extremely pleased with Phill and indeed the Curo team as a whole.

Had no hot water, now I do.

My name is Margaret Moseley, I live alone in a flat. Once a week my support worker Jo B, takes me shopping. It is my opinion that she has the patience of Job. My mobility is very poor and my eyesight is not great. Were Jo not to do this, I wouldn't be able to go out as there isn't anyone else who would push my wheelchair. She books my taxis for me, so I can go to a craft club. As far as I'm concerned makes my life possible. I just wish you could know the difference this makes to my life.

I had a home swap where someone ran my applications. She was named RHIANNAN , and she was absolutely amazing! She put in a lot of effort for me and really cared about every single paper. Their face service was also absolutely amazing.

Kyle in CCT - professional, understanding and thorough. Appreciated you taking what I shared seriously! 5*

Melanie has been extremely helpful, kind and supportive.
If I need any advice, she’s more than willing to help - tries hard to find a solution for me.
It’s a very stressful time as we are moving my mother out of the Curo property. I’ve found whenever I called Melanie always gets back to me immediately. I’m very grateful for all her support.

Melanie wás so helpful and understanding. It's above and beyond what

A big thank you to Sam and Izzy who helped with an electrical repair at my home today! Amazing job and made sure everything was left working and safe! Thank you so much!