Currys - Newport IOW レビュー 

Dear Customer Services Team,

I am writing to make a formal complaint regarding the completely unacceptable behaviour of a member of your staff at your Newport, Isle of Wight store on Friday 23rd October 2026, at approximately 1:30pm.

I am not someone who makes complaints lightly, but the level of rudeness, arrogance and complete lack of professionalism I experienced from a young male employee at your customer service desk was quite frankly disgraceful.

Throughout our interaction, his attitude was dismissive, disrespectful and unnecessarily confrontational. When I questioned why he was being so rude, his response was, "I was giving you sass."

I find this response absolutely astonishing from someone employed in a customer-facing role. Rather than recognising that his behaviour was inappropriate, he simply smirked at me, showing a complete lack of respect or concern for how he was treating a customer.

I would formally request that you review the CCTV footage covering the customer service desk on Friday 23rd October at approximately 1:30pm. I would also ask that this footage be preserved while my complaint is investigated.

As the owner of three retail stores myself, I fully understand the challenges of working in retail and dealing with customers. However, I also understand the importance of maintaining professional standards, regardless of the circumstances. If any member of my staff behaved towards a customer in the manner I experienced, I would regard it as a serious disciplinary matter.

There is a significant difference between an employee having a difficult day and an employee deliberately displaying a disrespectful attitude towards a customer. To openly admit to "giving sass" and then smirk when challenged demonstrates an attitude that I consider wholly unacceptable in a retail environment.

While I appreciate that younger employees may require guidance and training, basic courtesy, manners and respect should not need to be taught. These are fundamental expectations of anyone representing a business.

I do not believe this incident should simply be dismissed as a minor customer service issue. It reflects extremely poorly on your store and raises concerns about the standards of behaviour being accepted and the level of supervision and training being provided.

I left your store feeling thoroughly disgusted by the experience. No customer should be spoken to or treated in this manner, particularly by someone whose role is to provide customer service.

I expect this complaint to be taken seriously, the relevant CCTV footage to be reviewed, and appropriate action to be taken to ensure that other customers are not subjected to similar treatment.

I would appreciate a formal written response confirming that this incident has been investigated, outlining your findings and explaining what steps will be taken to address the behaviour and prevent it from happening again.

I look forward to receiving your response.

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