Cutler and Gross ロゎ
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Cutler and Gross レビュヌ 

65
•
TrustScore 5段階評䟡の4.5

4.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I experienced completely inept customer service after ordering online in the UK. My order was stopped at customs for unpaid import fees. Cutler and Gross told me they would handle it, but then went ra... もっず芋る

5぀星のうち5の評䟡

You can always tell a brand that cares about its customers (we have 3 C&G glasses) when they turn a poor customer experience into a great experience. They re-polished both my glasses that had white ru... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I am a big fan of Cutler & Gross not because of the extensive style and design but the people working there especially at the Knightsbridge store. The staffs were amazingly attentive, courteou... もっず芋る

䌁業が回答したした

䌁業情報

  1. ファッション アクセサリヌ店
  2. オンラむン垂堎

さたざたな倖郚゜ヌスから提䟛された情報

Cutler and Gross is a British luxury eyewear brand founded by Graham Cutler and Tony Gross in 1969.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

65件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(65)

過去12か月のレビュヌ数: 31件

レビュヌを曞く
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5぀星のうち1の評䟡

Non-existence customer service

The arm on my very expensive frames broke off so I dropped in to their Knightsbridge store to drop them off for repairs. I was told I couldn't enter unless I had an appointment. I had spent an hour on public transport getting there! I've tried several times to 'phone them for an appointment but it goes straight to voicemail. I have emailed them - no response. Avoid this store. Absolutely no customer service.

2022幎3月29日
自発的なレビュヌ
Cutler and Gross ロゎ

Cutler and Gross からの回答

Hello Helen,

We are very sorry your experience at our Knightsbridge store did not meet expectations. Our stores were by appointment only to limit the number of customers in the store due to the small space. However, I can confirm our stores are no longer by appointment only unless you need an eye examination.

If you are in need for any repairs or assistance booking in an appointment with any of our stores, please email askmeonlinehelp@cutlerandgross.com

We hope you have a lovely day,
Cutler and Gross Customer Care

5぀星のうち1の評䟡

Ordered and paid 3 weeks later they


Ordered and paid 3 weeks later they said ohhh we couldn’t get in touch we have cancelled your order absolute lies will never use again

2021幎4月26日
自発的なレビュヌ
Cutler and Gross ロゎ

Cutler and Gross からの回答

Hello Martyn,

We are so sorry to hear that your experience at Cutler & Gross hasn’t lived up to expectation. Occasionally, our emails can be sent into your spam/junk e-mail.

However, if you require any assistance in the future, please e-mail us on askmeonlinehelp@cutlerandgross.com

We hope you have a lovely day,
Cutler and Gross Customer Care

5぀星のうち1の評䟡

Poor experience

I spent almost £300 on a pair of frames which I then returned. Over 10 days later I had to chase them up for confirmation of receipt. The customer service was unable to account for it even though Royal Mail confirmed it had been signed for over a week prior.an email confirming it had been received was all I was expecting. I never received it.PayPal eventually notified me that a refund had been processed. The company never got in contact. For a “luxury” brand, this is disappointing.I also had to pay for return postage. I was surprised by this as high end brands often cover this. I will not be purchasing anything from them ever again.

2021幎1月14日
自発的なレビュヌ
Cutler and Gross ロゎ

Cutler and Gross からの回答

Hello Gabbon,

Thank you for your feedback. We’re sorry to hear your experience at Cutler and Gross was less than perfect. Unfortunately, we currently don’t offer paid return labels. However, if you are in need of assistance in the future, please e-mail us on askmeonlinehelp@cutlerandgross.com

Do let us know if we can be of further assistance,
Cutler and Gross Customer Care

5぀星のうち1の評䟡

Their customer service is non-existent

Their customer service is non-existent. I was in contact with their staff for months (close to a year) over a poorly made pair of sunglasses. They refused to offer repairs for the lenses.

EDIT : They offered to tighten the sunglasses but requested for payment to fix the lenses.

Unethical, lacking in quality and for that price point there are several other companies worth purchasing from.

2019幎10月1日
自発的なレビュヌ
Cutler and Gross ロゎ

Cutler and Gross からの回答

Hello Samantha,

We are so sorry to hear you have been disappointed with our service and we really appreciate you taking the time to give us this feedback. If you require further assistance with your frame and lenses, please e-mail us on askmeonlinehelp@cutlerandgross.com

We hope you have a lovely day,
Cutler and Gross Customer Care

5぀星のうち1の評䟡

Poor quality and horrible customer service from Cutler and Gross.

Purchased a pair of Cutler and Gross sunglasses that was poorly made. I requested for repairs and they initially offered to have it repaired free of charge and then stopped responding. I have email records of this.

They then refused repairs and told me to contact the online retailer fully aware online retailers can't repair faulty sunglasses.

Extremely poor customer service. The company is poorly run as even their CEO didn't get back to me despite numerous emails.

If you're looking for high quality sunglasses or eyewear, look elsewhere. This company is unethical and won't stand behind their products. I've spoke to several of their customer service reps and I wouldn't recommend purchasing any of the products.

2019幎7月8日
自発的なレビュヌ
Cutler and Gross ロゎ

Cutler and Gross からの回答

Hello Samantha,

We are so sorry to hear you have been disappointed with our service and that your purchase hasn’t lived up to the high standards of quality we expect.

If you require any future assistance, please e-mail us on askmeonlinehelp@cutlerandgross.com and our customer service team will assist with any frame repairs/queries.

We hope you have a lovely day,
Cutler and Gross Customer Care

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