The cycle scheme process was quick and easy to follow, from signing up to collecting the bike took only a matter of days. The staff in store were helpful and efficient and made the signing and acce... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... もっと見る
企業が回答しました
From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... もっと見る
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Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... もっと見る
企業が回答しました
企業情報
当該企業による記述
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
連絡先
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, 英国
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4.6
優良
1463件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cyclescheme からの回答
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear you found the scheme easy to navigate.
Happy riding!
Kind regards
The team at Cyclescheme
The service was so easy and…
The service was so easy and straightforward. I only applied Monday and collected my bike today 😊
2026年1月21日
Cyclescheme からの回答
Hello Mrs Moriarty,
Thank you for taking the time to leave a review.
We are really happy to hear that you found the process nice and easy, and that you were not waiting very long to receive your certificate and get your bike.
Happy riding!
Kind regards
The team at Cyclescheme
Very Easy to use and navigate
Using the Cyclescheme system was very easy to do. The one area which proved difficult was selecting the retailer. I had to type 'essex' to see the list of retailers. Typing 'Les's Cycles' resulted in nothing available.
2026年1月11日
Cyclescheme からの回答
Hello Adam,
Thank you for taking the time to leave a review.
We are pleased that you found the system easy to navigate. as long as you can see the retail on our partner retailer list you'll be able to use them, however we do appreciate the search function can be quite specific depending on how they are listed on the system.
Kind regards
The team at Cyclescheme
Cyclescheme からの回答
Hello Simona,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The team at Cyclescheme
The website was straightforward to use
The website was straightforward to use, and I was continually updated until my bike arrived.
2026年1月9日
自発的なレビュー
Cyclescheme からの回答
Hello Jay,
Thank you for taking the time to leave a review.
We're happy to hear that the website was easy to use and that you were kept informed about your bike's delivery. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Highly recommended
Cyclescheme was the preferred provider by the bike shop I used, and I can see why, everything was very straightforward, and the process didn't take long at all. Great automation and easy to use.
2026年1月9日
Cyclescheme からの回答
Hello Charles,
Thank you for taking the time to leave a review.
We are pleased to hear you found our scheme easy to use and straight forward. We always appreciate hearing positive feedback.
Happy riding!
Kind regards
The team at Cyclescheme
Scheme is actively scam
Scheme is actively scam. You pay full bike value and then you need to pay own fee at the end 25% total value or extend hire contract for another 3 years paying 7% value . So at the end you pat between 125% to 107% retail price .
Ps.
Your generic reply assumes I am a tax payer. Since my annual PAYE earnings are £11,000, I am below the Personal Allowance threshold (£12,570). Therefore, I paid 0% tax, meaning I saved £0 on tax.
In my case:
I paid full £1500 from my net salary equivalent.
You are now asking for an extra £105.
Total cost = £1605 for a £1500 bike.
This scheme caused me a financial loss because nobody warned me it doesn't work for low PAYE earners.
2026年1月8日
自発的なレビュー
Cyclescheme からの回答
Hello Maciej,
Thank you for taking the time to leave a review.
We are afraid that is not how the scheme works. You are deducted the full amount of the request, however this is taken from GROSS salary (pre tax) - that means you do not pay the tax on the deduction.
For example (lets say you are a standard rate tax payer) if the deduction from gross was £100, you would save 28% of that money (£28) that you would usually lose to tax/NI. So your take home would only be down by £72.
By the time your employer has deducted their full amount, you would have saved 28% of the full amount - (high rate tax payer would have saved 42% of the full amount).
If you then take the option to own it later at a max of 7% (one off payment), you would of ended up saving 21% of the total amount.
It would be illegal to charge more than the bike was worth if you had walked into the shop and simply bought it outright.
Here is an article on how the savings work: https://help.cyclescheme.co.uk/article/40-how-are-cycle-to-work-savings-made
Here is an article explaining the transfer of ownership: https://help.cyclescheme.co.uk/article/42-what-is-an-ownership-fee
We hope this adds some clarity for you.
Kind regards
The team at Cyclescheme
Poor customer service
Poor. Complete at utter waste of my time cancelled the voucher after told a Tredz voucher would work in Halfords by one of their team. I would try another scheme
2026年1月5日
自発的なレビュー
Cyclescheme からの回答
Hello Bill,
Thank you for taking the time to leave a review.
We are very sorry if this is what you have been told.
We do not work with Halfords directly but will often recommend their sister company Tredz Online as an alternative.
We will certainly pass the feedback over to the customer service team to make sure this is super clear and apologise for any inconvenience.
Kind regards
The team at Cyclescheme
Easy to navigate website and kept me…
Easy to navigate website and kept me informed all the way through to receiving my bike
2025年12月11日
Cyclescheme からの回答
Hello Mr Hardy,
Thank you for taking the time to leave a review.
We are really pleased that you found the website easy to navigate and you had clear communication throughout the whole process.
Kind regards
The team at Cyclescheme
I found the scheme
I found that the cycle scheme was perfect for me no problems at all the bike is perfect thank you trust pilot.
2026年1月2日
Cyclescheme からの回答
Hello Mark,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme, and that you managed to get yourself a shiny new bike.
Kind regards
The team at Cyclescheme
Cyclescheme からの回答
Hello Stella,
Thank you for taking the time to leave a review.
We are really pleased that you found our scheme quick and easy to use.
Kind regards
The team at Cyclescheme
Slick process
I found them very easy to set up and use.
The web site was very intuitive to use and navigate. The FAQ's were also very handy and answered everything i needed to know. The cost calculator was very good in providing me the information i needed to determine the affordability by breaking down the costs.
Comms on the whole were good, as I received timely emails for 'Next steps'.
2025年12月24日
Cyclescheme からの回答
Hello Wein,
Thank you for taking the time to leave a review.
We are really happy to hear your experience using the scheme was positive, from setting up to finding answers to any questions via our help pages.
Happy riding
Kind regards
The team at Cyclescheme
Cyclescheme からの回答
Hello MG,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our Cyclescheme, and that you really appreciate the service we offer.
Happy riding!
Kind regards
The team at Cyclescheme
Ask for exact amount on voucher
Great initiative in concept but a little tricky to figure out how much funding to request. You have to ask for the exact funds you want to spend before you spend. Which is a little chicken and egg. So basically shop for the bike first, accessories, then make sure you get a delivery fee quoted exactly to where you live. Ask if your desired bike is in stock, ask if they can hold it for you. Then process the exact amount on the voucher. Because any additional funds will be charged to you. This wasn’t explained clearly enough. I ended up with nearly £500 surplus that I would owe regardless of the fact that I didn’t use this money. With the help of the very kind bike shop (Balfe’s) I had to then cancel my voucher, charge my biked to my credit card, and reapply for the correct amount. Get money refunded to my credit card and apply the new voucher. This took up a lot of my time and was a real pain in the neck. So posting here so this doesn’t happen to you.
2025年12月4日
Cyclescheme からの回答
Hello Alicia,
Thank you for taking the time to leave a review.
You are correct, is is important to make sure you are applying for a close to the desired total sum of the bike/equipment as possible - this could also include shipping fees etc, so do chat through everything with the retailer up front.
Due the nature of the scheme, the signed agreements and that your employer pays the full amount upfront, any unspent money from the certificate will still be charged. As much as we would love to, we cannot amend a certificate value due to the contractual nature of it.
We are happy to hear that our partner Balfes was kind enough to help deal with some of the issues that you were facing and that this was sorted out.
Kind regards
The team at Cyclescheme
Don't use Evans Cycles
I genuinely think companies like this need far more scrutiny and proper due diligence. A quick look at the reviews on Trustpilot says it all. Evans Cycles is definitely one to avoid.
My experience reflects the same issues so many others have reported: poor customer service, lack of accountability, and a general sense that once they have your money, the support stops. It shouldn’t take endless chasing, confusion, or frustration just to get the basics sorted.
I hope more people check the feedback before buying, because the warning signs are all there.
2025年12月24日
Cyclescheme からの回答
Hello Nicholas,
Thank you for taking the time to leave a review.
We do appreciate all feedback we receive and genuinely do use it to improve our service, however in this case you may want to leave your thoughts regarding your experience with Evans Cycles directly.
This way they can take note and dive deeper into what's happening with your purchase.
Kind regards
The team at Cyclescheme
Completely inflexible.
Completely inflexible.
I ordered my cyclescheme voucher in april, it then took over 2 months to arrive and by that time the bike I was planning to buy had gone out of stock. Cyclescheme would not be flexible and let me buy any other bikes as they were all over the original amount. A COMPLETE WASTE OF MY TIME AND MONEY.
2025年12月27日
自発的なレビュー
Cyclescheme からの回答
Hello Maddie,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had to deal with.
We always do our best to make the scheme runs as quickly and smoothly as possible, however some of the process is overseen by your employer and depending on how the account is set up (could be direct application or via a benefits portal), it can sometimes take just a little longer to receive your certificate.
When you request a certificate, you agree to a specific amount of money being taken from your wages - this is then documented by the system and would turn into what you would eventually sign. Because this is a signed contract, we can't allow amendments to be made so the only way to change a value is to cancel and start again. It isn't the most spritely of processes but is necessary from a legal perspective.
Kind regards
The team at Cyclescheme
Very easy to understand process
Very easy to understand process. With good personalised guides to show individual tax saving benefits and a wide range of suppliers to choose from.
2025年12月22日
Cyclescheme からの回答
Hello Darren,
Thank yo for taking the time to leave a review.
We are really happy to hear you found the process easy to understand, and can see the great benefits using the scheme can offer.
Happy riding!
Kind regards
The team at Cyclescheme
Amazingly easy to set up
Amazingly easy to set up. Takes a little time to process via your own company HR etc which is perfectly normal & expected if you've ever used the scheme before.
Once you have received the Digi Certificate you have ample choice of retailers inc online. I chose to support a local shop to supply @ Edinburgh Cycle Coop Newcastle. The team were amazing from point of order to collection. They even helped with removing front wheel & loaded into my car!
I even faffed about with what accessories I wanted to use the full voucher entitlement & they were very patient & happy to help.
A really great way to get healthy and commute, plus these days being able to spread the cost with the tax benefit is a no brainer!
2025年12月20日
Cyclescheme からの回答
Hello Alexander,
Thank you for taking the time to leave a review.
We are really pleased to hear that you found the process of requesting and ultimately receiving your certificate to be easy and smooth.
We also appreciate the kind feedback regarding one of our partner retailers.
Happy riding!
Kind regards
The team at Cyclescheme
Cyclescheme からの回答
Hello Mariusz,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme and that the process was easy.
Happy riding!
Kind regards
The team at Cyclescheme
Cyclescheme からの回答
Hello Karen,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our scheme and that the process was easy.
Happy riding!
Kind regards
The team at Cyclescheme
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