The cycle scheme process was quick and easy to follow, from signing up to collecting the bike took only a matter of days. The staff in store were helpful and efficient and made the signing and acce... ãã£ãšèŠã
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Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... ãã£ãšèŠã
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From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what youâve got to do. Communication from Cycle2work was very g... ãã£ãšèŠã
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Cyclescheme itself was really good â clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... ãã£ãšèŠã
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Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
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Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, è±åœ
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4.6
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Excellent
Really pleased with the way I got my bike really good bike can't wait to get bk on it
2026幎4æ20æ¥
Cyclescheme ããã®åç
Hello Zarra,
Thank you for taking the time to leave a review.
We're happy to hear that you are pleased with your bike! We appreciate your positive feedback and hope you have many enjoyable rides.
Kind regards
The team at Cyclescheme
Super easy to sign up and find theâŠ
Super easy to sign up and find the perfect bike to ride to work!
2026幎4æ17æ¥
Cyclescheme ããã®åç
Hello Michela,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
From the start of my journey withâŠJames
From the start of my journey with wheelbase to the end was excellent service & the guys have so much knowledge & both was a problem certainly impressed.
2026幎4æ15æ¥
Cyclescheme ããã®åç
Hello Peter,
Thank you for taking the time to leave a review.
We're happy to hear that you had such a positive experience! It's wonderful to know our retail partners knowledge and service impressed you throughout your journey. Thank you for your feedback!
Kind regards
The team at Cyclescheme
Prompt response and excellentlyâŠ
Prompt response and excellently structured process.
2026幎4æ15æ¥
Cyclescheme ããã®åç
Hello Emmanuel,
Thank you for taking the time to leave a review.
We're happy to hear that our promptness and structured process met your expectations. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello Paul,
Thank you for taking the time to leave a review.
We're happy to hear that the process was easy and without problems. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello Douglas,
Thank you for taking the time to leave a review.
We're happy to hear that our service was easy to use and transparent. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
From Paperwork to Pedalling within 3 Weeks
While gathering the required detailsâsuch as the employer code, salary information, and supplier quotesâtook some effort, the actual application process was seamless. From start to finish, I was able to secure my bike within just three weeks.
2026幎4æ2æ¥
Cyclescheme ããã®åç
Hello Renuka,
Thank you for taking the time to leave a review.
We're happy to hear that the application process was seamless for you. We appreciate your feedback regarding the initial effort required to gather the necessary details. Thank you for sharing your experience!
Kind regards
The team at Cyclescheme
Easy to register for scheme
Easy to register for scheme. Cycle stores were well versed on the process and made ordering bike and accessories straightforward. There was a detailed breakdown of salary sacrifice scheme
2026幎3æ6æ¥
Cyclescheme ããã®åç
Hello GT,
Thank you for taking the time to leave a review.
We're happy to hear that registering for the scheme was easy and the cycle stores provided a straightforward ordering process. Thank you for your positive feedback regarding the salary sacrifice breakdown.
Kind regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello Janice,
Thank you for taking the time to leave a review.
We're happy to hear that your experience was prompt and easy. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Cycle2work or Cyclescheme
Accessed cycle2work through my employer for £300 at Halfords, I wasn't aware cycle scheme is the same people so when I finally got my voucher 1 month later it could only be used at decathlon instead of Halfords. I went online and purchased a bike from decathlon and I'll pay the extra but it was declined, I spoke with customer help who advised I chose the wrong store, I was meant to choos decathlon online which is the bottom option. I changed this and re-orderd and again it declined, I called back and they said I had to choose the physical local shop Halfords which I had first chose. This is after I initially received my email which stated I had to put my mobile number into the website before I could access the vouch, this was impossible to do and had to call to get help. After all this I got Feb up and cancelled the voucher. Cyclescheme is a good idea but the way it's run is awful. No direction, no explanation why voucher declined, no explanation why I got decathlon when I asked for Halfords so to date I have no new bike and instead will borrow money now to buy a bike, please do not waste you time on this as it's the most frustrating and pointless company ever.
2026幎4æ1æ¥
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Cyclescheme ããã®åç
Hello Andy,
Thank you for taking the time to leave a review.
As you have left no further information we cannot determine where you initially ordered your cycle to work from unfortunately.
Cycle2work (Halfords) and Cyclescheme (us) are two different companies, so we cannot comment on their process in this case. However, when we release a certificate to an employee, the correct retailer name does need to be stated for the system to be able to process the voucher.
HMRC rules from 2020 will not allow you to add money to your certificate due to dual ownership, which could have been the issue you were having.
Very sorry for any inconvenience.
Kind regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello Harry,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme.
Kind regards
The team at Cyclescheme
Waste of time and source of stress...
The process to get a certificate is okay but if your order gets cancelled/changed then you're on your own to push people to read/send emails it is a complete waste of time and doesn't worth for couple hundred quid so called saving. It has been a month back and forth with the shop then another ~2 weeks with Cyclescheme to get them an email from the shop about cancellation. It is extremely annoying to manage a process as a customer, I don't recommend it unless you go for a bike which you're 100% sure you will get it any glitches then you become a customer service representative for yourself.
2026幎3æ3æ¥
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Cyclescheme ããã®åç
Hello Furkan,
Thank you for taking the time to leave a review.
As you have left no further information we cannot investigate this for you.
Are you referring to an order cancelled with the retailer? If so, you would have to request the retailer contact us directly in order to confirm cancellation. Cyclescheme have a duty of care with your personal information, as does the retailer. This means we cannot contact them directly on your behalf due to GDPR, and if we did they would be under obligation to not speak to us.
We hope this may shine some light onto the potential issues that arise is this situation.
Please do feel free to contact our team directly should you need anything. We'll be happy to help.
Kind regards
The team at Cyclescheme
Fantastic, easy to use service
Great scheme, easy to follow and use. Really happy with my new bike
2026幎4æ1æ¥
Cyclescheme ããã®åç
Hello Candice,
Thank you for taking the time to leave a review.
We're happy to hear that our scheme was easy to follow and use, and that you are really happy with your new bike. Thanks for your positive feedback!
Kind regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello JR,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello Jane,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Rapid service and clear concise processâŠ
Rapid service and clear concise process and instruction. Brilliant
2026幎3æ27æ¥
Cyclescheme ããã®åç
Hello Sorrel,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Affordable bike purchase âŠ
It's a great scheme that allows you to purchase a bike on an easy payment method spread over a year without having to find the money all a once
2026幎3æ27æ¥
Cyclescheme ããã®åç
Hello Richard,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
easy process
2026幎3æ25æ¥
Cyclescheme ããã®åç
Hello Paul,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The team at Cyclescheme
Lots of information on websiteâŠ
Lots of information on website explaining how the scheme works.
2026幎3æ23æ¥
Cyclescheme ããã®åç
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that our website provided helpful information about how the scheme works. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Cyclescheme ããã®åç
Hello Wayne,
Thank you for taking the time to leave a review.
We're glad you found our product easy to use and received excellent assistance at our partners shop.
Kind regards
The team at Cyclescheme
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