Daryl Flood Moving & Storage レビュヌ 

176
•
TrustScore 5段階評䟡の2

1.8

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5぀星のうち1の評䟡

Week late Lost property Ruined property Had to unload and assemble myself Unloading at 1pm Only had 2 people unloading truck Rude and very unfriendly company Did not do what they said t... もっず芋る

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5぀星のうち1の評䟡

This is our second time using Darryl Flood for relocation. We liked the drivers and his crew who packed and unpacked with our stuff. But the experience with their claims department has been horrible.... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery abov... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back toge... もっず芋る

䌁業が回答したした

䌁業情報

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圓該䌁業による蚘述

We are the largest agent for Mayflower Transit in the United States and part of the UniGroup Relocation network of providers. We have been providing award-winning relocation and logistic services to thousands of customers each year, since 1982. If you need a relocation company to move your home, or a logistics company to help grow your business, you want a company that is dependable, a company you can trust. Being Daryl Flood Dependable means that you can count on us for 4 important things: 1. You can depend on us to care about the things that are important to you. 2. You can depend on us to hire the best people with the best attitudes and to train them well. 3. You can depend on us to have the right resources and the expertise, creativity and flexibility to use them for your maximum benefit. 4. You can depend on us to be committed to satisfying you as our customer. Proudly servicing Texas in the following key markets: Dallas, Fort Worth, Arlington, Plano, McKinney, Denton, Burleson, Weatherford & surrounding cities - Austin, Round Rock, Georgetown, Pflugerville, Cedar Park, Bear Creek & surrounding cities - San Antonio, New Braunfels, Boerne, Helotes, Seguin & surrounding cities - Houston, Spring, Woodlands, Tomball, Sugar Land, Katy, League City, Pearland, Conroe, Kingwood, Humble, Magnolia, Montgomery, Richmond, Missouri City and surrounding cities


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1.8

期埅以䞋

TrustScore 5段階評䟡の2

176件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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1.8

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(176)

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち2の評䟡

Too much follow-up required on customer's part

For some reason this time moving with DF has more difficult as it relates to getting questions answered and the requests followed-up on. We have had to follow-up up multiple times on requests and with everything going on, having to follow-up is a burden, time consuming and frustrating. This new for DF as in the past they have always exceeded in customer support/service. Hopefully this is not a trend or a result of seasonality or too much growth, etc.

2016幎6月17日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for your honest and informative review. We're very sorry to hear about your less than satisfactory experience with us.

We understand your frustration with the lack of responsiveness and follow-up from our team. Communication is extremely important during this process and it is our job to make sure we are informing you, answering questions and providing support along the way. In this case, we dropped the ball and, for that, we sincerely apologize. Whether our company is growing or in the middle of peak season, satisfying our customers is key and so is effective communication.

We will pass along your comments to our Director of Customer Service so improvements can be made in these areas. Thank you for your time and best of luck in your new home!

5぀星のうち5の評䟡

Excellent

Excellent experience with this company.

2016幎6月12日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

We're so pleased you had a positive experience with us! Thank you for sharing your review. Best of luck in your new home!

5぀星のうち3の評䟡

poor communication leads to many problems!

Our movers were average, but when items were moved in we discovered damage. We are still waiting to see what the movers will cover 3 months latter. Phone calls and e mails don't seem to work. Speed of move in led to many problems that took almost a month to solve. Once you have paid and your items arrive, good luck getting any help!

2016幎6月9日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Mr. Silver - Thank you for your feedback. We apologize for the damage and for the seemingly poor communication surrounding your claim. I have passed your concerns on to our Customer Care department and they should reach out to you by phone today to update you on the status of your claim and the expected timeline for resolution.

5぀星のうち5の評䟡

Pack and load

Both crews were excellent. Efficient, courteous.
We were very pleased with everything so far.

2016幎6月6日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for your review! We wish you the best in your new location!

5぀星のうち5の評䟡

Great moving crew

Jorge and his crew arrived on time and worked extremely hard all day. They were helpful and courteous. Everything was packed carefully. The truck was packed in a very efficient manner.

2016幎5月25日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Mr. Stahlecker - Thank you for taking the time to share your feedback. It is our goal to provide dependable service to each customer, and we're pleased that your experience with us was positive and successful! We will pass along your compliments to the team. Best wishes in your new home!

5぀星のうち5の評䟡

Fantastic Service

We have moved 19 times with 17 of those with the U.S. Army.
Daryl Flood team we had were the very best.
We were concerned because of several bad moves,
WOW!! Flood folks are the best we've seen and had.

2016幎5月18日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

WOW! What a compliment!! Thank you for sharing your feedback. Moreover, Thank you for your dedicated service in the U.S. Army. We wish you the best in your new location and would consider it an honor to move you again in the future, should the need arise.

5぀星のうち5の評䟡

Great experience!

We had a great group of guys moving our furniture. The driver was Jimmy. I am sorry I cannot remember the other three guys, but they were great. Polite, hard working and conscientious. I would recommend Mayflower and especially the team we had.

2016幎5月12日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for reviewing us. We will pass on your compliments to Jimmy and the move team. We appreciate your recommendation and wish you the best in your new location.

5぀星のうち5の評䟡

Relocation and Storage from Texas

We relocated from Texas and our belongings were stored for 1 month. On the day of the move, it was raining and we had just had the hardwood floors refinished 2 days prior. The entire crew were extremely careful to not drag things across the floors, placed furniture carefully and constantly clarified where we wanted things placed.
At lunch, the head guy checked in with me to see how I thought things were going and if there were any complaints or things that needed his attention...the the chief from home base arrived and wanted to make certain all was well. I could not be happier with the entire experience. One item was broken and the head guy immediately brought it to my attention. Best crew in KC area!! They made our move like we were family!!

2016幎5月10日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for leaving a detailed review. We strive to be, "Not Just Dependable, Daryl Flood Dependable" and love when our customers receive a relocation experience that epitomizes the meaning. It's not just a catchy slogan around here - it's our mission!

5぀星のうち5の評䟡

Professional, Thoughtful, Knowledgable and Thoughtful support

This morning Steve Gonzales was so very helpful to me.
He was professional and attentive and patient as I described a problem I had with the installation of a dryer that I purchased from Home Depot in September of 2013. Mr. Gonzales realized it was not your (Daryl Flood) installation, but was kind enough to allow me to send him a picture of the installation that is clearly a FIRE HAZZARD and coach me as to how to proceed to get this problem fixed.
I want you to know that others like me realize that you are lucky to have such a find person on your team.
Local store employees where I had purchased the dryer had looked at my photo of the installation and agreed it was a problem but only gave me your 800 number and told me that I should call you. At no time did they take any responsibility for the installation problem.

I am thankful that I was able to reach Mr. Gonzales. He gave me the phone number for the corporate office for the retail store and the problem was resolved within days.
Thank you again for the help and wonderful attitude of Mr. Gonzales.

2016幎5月6日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for your review. We love the opportunity to go above and beyond when we can. We will pass your kudos on to Mr. Gonzales and he will be recognized in our weekly management team meeting.

5぀星のうち5の評䟡

Wonderful Experience!

We have used Daryl Flood for our last four moves in the past 10 years. Every move has been a truly great experience for us. They treated our belongings as if they were their own, and with such respect and care. We can't say enough good things about Daryl Flood, their people and their commitment to helping make our move go as smoothly as possible. We would recommend Daryl Flood to ANYONE who is moving!

2016幎4月29日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for choosing Daryl Flood as your preferred mover! Our goal is to make customers for life by offering, "Not just dependable, but Daryl Flood Dependable" service to our valued customers. It's great to hear we are achieving this goal. We appreciate your recommendation and we look forward to being of service to you, again, should you need our services in the future. We wish you the best in your new location!!

5぀星のうち5の評䟡

Multiple XCountry Relos - This one was by far the best!

Just wanted to take a minute to let you know that everyone involved with our recent move was awesome!

Don and Cindy Hoffman (our movers) were incredible! We have moved cross country several times and they were by far the nicest people we have dealt with during this stressful time.

They went above and beyond during this event and are an assets to your company!

We are schedule to relocate AGAIN next summer and we will ask for and hopefully get, to work with Don and Cindy on that move to Texas.

Please let them know how much my family and I appreciate they care and hard work they showed us!

Kevin Reifel

2016幎4月26日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you, Kevin, for leaving a review. We will share your comments with your move team and they will be recognized in our weekly management meeting. We look forward to being of service next summer. Until then, we wish you the best in your new surroundings!!

5぀星のうち4の評䟡

Great move

Easy and stress free move . Staff very professional and friendly.

2016幎4月24日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for your review! We wish you the best in your new location!

5぀星のうち5の評䟡

Fantastic experience

It has been quite some time since my last move and I must say, from the initial walk through to the unload Daryl Flood and Mayflower were awesome! Great staff and crews. Very informative and forthcoming with answers to all of our questions.

I hope I do t love again for a while, but if I do, you all have earned our repeat business and our referrals!

Have a great day!

2016幎4月22日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you, Ms. Wilcox, for your sharing your experience. We would be happy to assist you, again, if you have a future need and we appreciate your referral. Best of luck in your new home!!

5぀星のうち5の評䟡

Very professional

Pablo and his team were extremely professional, showing up on time and ready to work, quickly and efficiently. They made sure the floors and doorways were covered for protection, paid close attention to the ceiling heights and narrow hallways to avoid damage, worked well as a team and hauled away all packing materials and boxes. Once they assembled all the furniture including the bed frames, they helped with the unpacking of the remaining boxes. They were friendly, polite and easy to work with.

Marcia G., the coordinator we worked with throughout the moving process, started her email and telephone dialogue with us, beginning with the shipment originating in Perth, Western Australia and following through all the way through customs clearance in Houston, Texas. She kept us advised of status and worked closely with us on the scheduling and all the requirements to have a hassle free experience.

2016幎4月21日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Mr & Mrs Thurman, Thank you for taking the time to leave a detailed review on your International Relocation. We love hearing from our customers. Your kudos will be shared with the International team and your move team will be recognized in our weekly management meeting. On behalf of all of us at Daryl Flood, we wish you the best in your new location!

5぀星のうち5の評䟡

Excellent service.

Great driver. Efficient crew on both ends of move. Feel very comfortable referring to others.

2016幎4月18日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for your review and recommendation. We appreciate you taking the time to share your feedback and wish you the best in your new location!

5぀星のうち5の評䟡

Excellent Service

The service provided was great. Friendly and knowledgeable personnel. Leroy the driver was fantastic, although he could improve on communicating expected arrival times a bit. I don't really know why a move coordinator was used, she was fine, but I didn't see the need for her.

2016幎4月18日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you, Dan, for your review. We will circle back with the driver and coordinator and see where we can improve on communication. We wish you the best in your new home!

5぀星のうち5の評䟡

Great service

Thank you for all your help! Adrian and his crew were amazing. So fast and professional, and very careful with my things. I will definitely recommend you to anyone I know who is moving!

2016幎4月14日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you, Chris, for taking the time to review us online. Adrian and your move team will be recognized in your weekly team meeting. We appreciate your recommendation and wish you the best in your new location.

5぀星のうち5の評䟡

Excellent job

The experience was good. The workers were professional and courteous. It was a good experience. Jodie did an outstanding job following up and working with me.

2016幎4月5日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for your review!! We will pass your kudos on to Jodie and your move team.

5぀星のうち5の評䟡

Interstate Move - Texas to Illinois

The move with Mayflower was excellent, highly recommend. Jodi did an excellent job with estimating our move, her inventory list was the best of the 5 companies we interviewed. Candice kept us informed throughout our move on the progress. Greg our driver was caring and hired excellent crews both in Texas and in Illinois. Greg was in contact with us and he delivered our furniture on our designated delivery date. Every box was accounted for and believe it or not, not one item broken. I have nothing but good things to say about the whole experience and would recommend Mayflower in a heartbeat. Job well done Mayflower. I'd use you again, but I really don't want to make another move.

2016幎3月31日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you for taking the time to post a review and pass along your recommendation. We will share your kudos with your move team and recognize them in our weekly management meeting. On behalf of all of us at Daryl Flood Relocation & Logistics, we wish you the best in your new home!!

5぀星のうち5の評䟡

Outstanding move

The price was excellent and the movers were even better. I've moved more than a dozen times in the last 40 years and this is the only move I've ever had without damage. I would definitely recommend Daryl Flood Relocation and logistics to anyone.

2016幎3月20日
自発的なレビュヌ
Daryl Flood Moving & Storage ロゎ

Daryl Flood Moving & Storage からの回答

Thank you, Mrs. Laszakovits, for your review and recommendation. We wish you the best in your new home!!

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