I made a very detailed complaint about my visit on 18 May 2026 to David Clulow in John Lewis store in Oxford Street which was published on the Trust Pilot site. I have yet to have a response on th... ãã£ãšèŠã
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I visited David Clulow in Covent Garden London on 25/05/26. I was only passing but the range and styles of glasses on display was excellent. Mason (optical advisor) was very friendly, approachabl... ãã£ãšèŠã
David Clulow opticians in John Lewis Leeds are a first rate opticians. My husband and I both have complex lenses and our glasses are always excellent. We have been customers for a few years and alth... ãã£ãšèŠã
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Katio and Abby gave me a professional, personal and pleasant experience when I went for my regular eye test. They walked me through the various options available to me in respect of new spectacles and... ãã£ãšèŠã
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At David Clulow Opticians, we pride ourselves on delivering more than just eye care â we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust â Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology â We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames â From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service â Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality â Whether itâs glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
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A Pleasant Surprise: Cantonese-Speaking Optometrist in London
I arrived in London as a touristâonly to realize I had forgotten to bring my disposable contact lenses. I randomly chose David Clulow, and was surprised by how positive the experience turned out to be. After explaining my situation and mentioning that I didn't have a prescription with me, they were able to arrange a same-day eye test.
As someone from Hong Kong, I never expected to meet a Cantonese-speaking optometrist, but I was fortunate to be helped by Sam, who was extremely resourceful and professional. The eye test was more thorough than any Iâve had in Hong Kong, and the cost was very reasonable. I am very grateful to David Clulow for solving my problem and I highly recommend themâespecially to anyone from the Chinese community or Chinese families in need of eye care in London.
2025幎12æ1æ¥
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David Clulow Opticians UK ããã®åç
Dear Glos, Thank you so much for your kind review. Weâre delighted that we could help during your visit to London and provide a same-day eye test to meet your needs.
Itâs wonderful to hear that Sam was able to assist you in Cantonese and provide such a thorough and professional eye examination. Weâre thrilled that your experience exceeded your expectations and that you found the service and cost reassuring.
Your recommendation means a lot to us, and weâre glad we could make your visit to David Clulow a positive one. We look forward to welcoming you back whenever youâre next in London!
Thank you
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Kind Regards
Customer Care Team
Amazing experience
Amazing experience! The staff at Moorgate were and have fantastic. Highly recommend
2025幎12æ4æ¥
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David Clulow Opticians UK ããã®åç
Thank you, Diane, for taking the time to leave such a lovely review. Weâre so pleased to hear that your visits to our Moorgate branch have been fantastic. The team will be delighted to know their hard work made your experience a great one.
Weâre grateful for your recommendation and look forward to seeing you again in the future.
Kind Regards
Customer Care Team
Fantastic experience (Loughton store)
Amar, the optician, has dealt with my complex prescription superbly. I have perfect vision, through both glasses and contact lenses. Just brilliant. I also received exceptional customer service from Androulla, Ramona and Waheeda. They took time and care to fit my glasses perfectly. Highly recommended.
2025幎12æ5æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for sharing your fantastic experience at our Loughton store. Weâre delighted to hear that Amar was able to handle your complex prescription so expertly, and that youâre enjoying perfect vision with both your glasses and contact lenses â thatâs exactly the outcome we strive for.
Itâs also wonderful to know that Androulla, Ramona, and Waheeda provided such attentive care. Weâre proud of our team and will be sure to pass on your kind words.
We truly appreciate your recommendation and look forward to welcoming you back whenever you need us.
Please always feel free to pop in any time your glasses need any adjustments.
Kind Regards
Customer Care Team
Exceptional customer service fromâŠLeanne
Exceptional customer service from Leanne at the Nottingham branch , very professional and knows her products well . Will definitely be visiting again .
2025幎11æ21æ¥
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David Clulow Opticians UK ããã®åç
Dear Andi, Thank you so much for your wonderful feedback. Weâre delighted to hear that you received exceptional service from Leanne at our Nottingham branch. Her professionalism and product knowledge are a real asset to the team, and sheâll be thrilled to hear your kind words.
We truly appreciate you sharing your experience and look forward to welcoming you back on your next visit.
Kind Regards
Customer Care Team
First class
The staff at the Cambridge store provide an excellent service. Staff are helpful, friendly and knowledgeable. Optician was brilliant, explained everything clearly and gave my eyes a full MOT.
2025幎11æ26æ¥
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David Clulow Opticians UK ããã®åç
Thank you for taking the time to leave such a lovely review Gemma, Weâre delighted to hear that your experience at our Cambridge store was truly first class. Itâs great to know the teamâs friendliness, helpfulness, and expertise made such a positive impression, and that the optician took the time to explain everything clearly and thoroughly.
We really appreciate your feedback and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Kundenservice?
Leider selten einen derart mangelhaften Service erlebt (betrifft Berlin im KaDeWe)
Sofortige Zahlung bei Kauf einer Gleitsichtbrille (unÃŒblich beim Optiker - ich trage schon lange Brillen). Einen stolzen Preis fÃŒr eine Meta - Brille gezahlt. Die Brille sollte nach ca. 2 Wochen fertig sein ... Es dauerte ca. 4 Wochen. Leider wurde ich nicht informiert. Telefonisch war bei Clulow in Berlin erst nach ca. 20 Anrufen jemand erreichbar um Auskunft zu geben.
Wenn der (einzige) Optiker krank oder im Urlaub war, gab es natÌrlich weitere Verzögerungen.
Ein echtes Trauerspiel.
Kundenservice sieht anders aus.
2025幎11æ25æ¥
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David Clulow Opticians UK ããã®åç
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es tut uns sehr leid zu hören, wie enttÀuschend Ihre Erfahrung war â das entspricht keineswegs dem Servicestandard, den wir anstreben.
Wir schÀtzen es, dass Sie die Probleme, die Sie erlebt haben, hervorgehoben haben â einschlieÃlich der ZahlungsmodalitÀten, der Lieferverzögerung und der mangelnden Kommunikation. Zu Ihrer Frage bezÃŒglich der Zahlung: Ja â in der Regel nehmen wir fÃŒr alle KÀufe in all unseren Filialen die vollstÀndige Zahlung im Voraus. Die Preise fÃŒr unsere Metas sind in unserem gesamten Netzwerk einheitlich.
Allerdings haben Sie recht: Unsere Ìbliche Bearbeitungszeit fÌr Gleitsichtbrillen betrÀgt etwa zwei Wochen (rund 10 Arbeitstage). In Ihrem Fall hÀtten wir Sie Ìber eventuelle Verzögerungen auf dem Laufenden halten mÌssen, und dafÌr möchten wir uns aufrichtig entschuldigen.
Ich werde Ihren Auftrag und die Kommunikationspannen persönlich ÌberprÌfen. Ich habe Ihre Daten privat angefordert und werde diese Angelegenheit grÌndlich untersuchen.
Bitte nehmen Sie erneut unsere aufrichtige Entschuldigung fÃŒr die entstandenen Unannehmlichkeiten und den Frust entgegen.
Mit freundlichen GrÃŒÃen
All round great experience ..
All round great experience ...
The optician was professional, easy to talk to and one feels you are in good hands. The main shop staff are super helpful, not pushy and you feel comfortable and at ease finding the glasses you need.
Would recommend on all levels.
2025幎11æ22æ¥
David Clulow Opticians UK ããã®åç
Thank you, David, for your lovely feedback. Weâre so glad to hear that both our optician and our shop team made you feel comfortable and well looked after. (Would be great to know which store it was, to pass on the message) We truly appreciate your recommendation and hope to see you again soon!
Kind Regards
Customer Care Team
Lovely experience with knowledgeable staff
The young lady at the desk was excellent. She made me feel comfortable and helped with the choices I made.
The optometrist had a cold and should have been wearing a mask instead of asking if I wanted to change my appointment ! However she was thorough and very competent. A good experience in all
2025幎11æ22æ¥
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David Clulow Opticians UK ããã®åç
Thank you, Claudia, for sharing your experience with us. Weâre so pleased to hear that our front-of-house team made you feel comfortable and supported in your choices. We also appreciate your feedback regarding our optometrist â weâre glad to know she provided a thorough and competent examination, and weâll certainly take your comments on board.
Thank you again for your review, and weâre delighted the overall experience was a positive one.
Kind Regards
Customer Care Team
Very friendly and professional
2025幎11æ21æ¥
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David Clulow Opticians UK ããã®åç
Dear Ed,
Thank you for your feedback.
Look forward to seeing you again.
Kind Regards
Customer Care Team
Eye test competent - high sales pressure selling things you don't need or use
Eye test itself was fine and the opticians seems good. The issue was the whole experience - very much high emphasis on the sell and despite being a contact lens wearer I was pushed into signing up for the scheme and buying 2 pairs of glasses that will sit in my bathroom mostly unused. It was a high pressure sales environment and I just wanted out. I won't be back.
2025幎11æ8æ¥
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David Clulow Opticians UK ããã®åç
Dear Jacqueline, Thank you for your feedback. Weâre glad to hear that you found your eye test competent and that the optician provided good care. However, weâre very sorry to hear that you felt pressured during your visit â that is certainly not the experience we aim to provide.
We take comments like yours seriously and will review this with our team to ensure that all customers feel comfortable and supported without any pressure. We truly appreciate you sharing your experience and apologise for any frustration caused.
I will be in touch and hopefully i can find a way for you to give us another chance.
Kind Regards
Customer Care Team
Excellent opticians
Excellent opticians, would highly recommend. Brilliant customer service.
2025幎11æ13æ¥
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David Clulow Opticians UK ããã®åç
Hi Paddy.
Thank you so much for the review. We really appreciate your feedback.
Kind Regards
Customer Care Team
David Clulow Opticians Hampstead branchâŠ
David Clulow Opticians Hampstead branch is outstanding. The optometrists are brilliant and so knowledgeable in their field. Alex and her team on the floor, are so incredibly helpful and welcoming. Advice on eyewear is excellent and every employee working there goes out of their way to provide an excellent service. Highly recommend!
2025幎11æ18æ¥
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Eye Examination
What a nice guy Tam is, friendly, courteous, the perfect gentleman. He made the eye examination a breeze! The girls were lovely too, very honest and helpful in their opinions. Would definitely recommend this branch of David Clulow.
2025幎11æ17æ¥
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Attentive
Attentive, professional and personal service as always.
2025幎11æ15æ¥
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David Clulow Opticians UK ããã®åç
Hi Heather,
Thank you for the review, we appreciate you taking your time to write us a review.
Kind Regards
Customer Care Team.
We felt that the eye test was veryâŠ
We felt that the eye test was very thorough and all critical matters were covered. Androulla Chillides was excellent in the customer service function and helped us choose suitable new frames and lenses and with the after care service. A true asset to the firm.
2025幎10æ29æ¥
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Awful in shop experience but great Customer Care!
Following on from the below experience , had a really positive experience with Andrea from the customer care
Team ( I think!) who was extremely helpful and agreed to keep me in the loop as to the progress of the order. This restored my faith in David Clulow!
Awful in shop experience at Cornhill. 7 days after order ( time I was told they would arrive) not even dispatched. Real annoyance was the response from the woman - well theyâre not here then. Wouldnât mind if they were rushed off their feet. I was the only customer. Not even an offer to chase.
2025幎11æ18æ¥
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David Clulow Opticians UK ããã®åç
Dear John,
Iâm really sorry to hear about your experience at our Cornhill store. This isnât the level of care or communication we expect our customers to receive, and I completely understand your frustration â especially with the delay and how the situation was handled in store.
Just to clarify, most of our orders take up to 10 working days to arrive, as we donât usually use frames from the shop display and lenses are made to measure, Your order is produced as a complete job in our labs and sent directly to us â but this should have been explained clearly when you placed the order.
Iâll be looking into this personally so we can address it properly and make sure you receive an update tomorrow.
Once again I can only apologise for the inconvenience.
Thank you for bringing this to our attention.
Kind Regards
Customer Care Team
David Clulow Opticians UK ããã®åç
Dear Hamid, Thank you so much for your kind review.
Kind Regards
Customer Care Team
I been going to David Clulow in NealeâŠfor the service and knowledge.
I been going to David Clulow in Neale street in Covent Garden for about 12 years.
I only buy my Cartier frames and lenses from there.
I been seeing Gareth from the beginning to measure my eye sight.
Jordrie, was an excellent person to help me selecting the right frame. I bought myself another Cartier frame,
and can not wait till I have them with me. Everyone in the store are always very kind and helpful to me.
2024幎11æ16æ¥
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David Clulow Opticians UK ããã®åç
Dear Saul, Thank you so much for sharing your wonderful review and for being a loyal David Clulow customer for over 12 years. We truly appreciate your continued trust in us, especially for something as important as your Cartier frames and lenses.
Itâs fantastic to hear that Gareth has been able to support you from the very beginning with your eye care, and that Jordrie provided excellent guidance in helping you choose your latest Cartier frame. Weâre thrilled that you found the perfect pair and canât wait for you to receive them.
Your kind words about our team mean a lot to us. Weâre committed to providing a consistently warm, helpful, and professional experience, and itâs always a pleasure welcoming you into our Covent Garden store.
Thank you again for your loyalty â we look forward to seeing you soon!
Kind regards
Customer Care Team
The usual excellent professionalâŠ
The usual excellent professional service from the team at Cornhill
2025幎11æ12æ¥
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David Clulow Opticians UK ããã®åç
Dear Jeremy, Thank you for your kind review! Weâre delighted to hear that you received the same excellent and professional service youâve come to expect from our team at Cornhill. We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Exceptional Service from the NottinghamâŠ
Exceptional service from the Nottingham team, lovely environment, a good selection of designer brands.
Optical examination was very comprehensive and experienced some new tests.
Thanks Gavin and Lumi for your expert assistance looking forward to new glasses
2025幎11æ15æ¥
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David Clulow Opticians UK ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that you had such a positive experience with our Nottingham team and enjoyed the welcoming environment and selection of designer brands.
Itâs great to know that your optical examination felt comprehensive and that the new tests were helpful. Gavin and Lumi will be thrilled to hear your kind words â they take great pride in offering expert guidance.
We hope you love your new glasses and look forward to welcoming you back soon!
Kind Regards
Customer Care Team
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