DBM Express Movers レビュヌ 

568
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic service from DBM! Excellent communication in advance of move. The guys were incredibly dedicated and went above and beyond to make our move as smooth as possible. They carefully packed and w... もっず芋る

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5぀星のうち5の評䟡

These guys were serious pros. I used them to move home after a close friend recommended them. It was a pack and move job. Had a clear and thorough video call with them, they gave me a competitive fixe... もっず芋る

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5぀星のうち5の評䟡

We wish we could give Daniel and his team 7 stars! These men were very hard workers, careful with our possessions (no damage whatsoever), polite, professional, very efficient and friendly. The timin... もっず芋る

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5぀星のうち5の評䟡

Can't rate this company highly enough. They beat every quote and the removal team (Ion, Bogdan and Cristi) were so helpful, extremely hard working and professional. They went above and beyond to ensur... もっず芋る

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䌁業情報

  1. 運茞サヌビス
  2. ・
  3. 家財道具凊分サヌビス
  4. 保管斜蚭
  5. 包装専門店

DBM Express Movers に぀いお

圓該䌁業による蚘述

DBM Express

DBM Express is your premier removal company based in London, specialising in premium house removal services across London, Nationwide, and Europe, including France, Belgium, Spain, Germany, Denmark, Italy, and more. Our professional movers prioritise the careful treatment of your belongings, aiming for a seamless and stress-free moving experience. We offer a comprehensive range of services, including clearance, packing, transportation, unpacking, and insurance coverage, ensuring the safety of your valuables. Whether it's a residential or office move, trust DBM Express for professionalism and expertise. With years of industry experience, we've built a solid reputation for delivering exceptional quality and value. Our dedicated team prioritises your peace of mind through meticulous planning and minimal disruption. Contact us today for more information and a free quote, and discover why DBM Express is your best choice for all your moving needs.

Our Services

Packing

At DBM Express, we recognise that each customer's requirements vary, which is why we provide a flexible packing service alongside our traditional removals service. Whether you prefer assistance in packing all your belongings, having us handle the entire packing process, or simply supplying you with the necessary packing materials for a DIY approach, we've got you covered.

House Move

Understanding the immense stress of moving day, we're committed to minimising your worries as much as possible. Our team takes extensive measures to safeguard your belongings and furniture during transit, using blankets and strapping for added protection. With meticulous care and effort, we strive to prevent any damage, ensuring a smooth and efficient move for you.

Storage

We have storage facilities available for your belongings. We can store them for you safely night and day with 24hr CCTV where your items will be protected constantly.

Our Locations

Our offices are located in Kentish Town and Waltham Abbey, but we operate nationwide, and internationally within Europe, including France, Belgium, Spain, Germany, Denmark, Italy, and more.

We are proud members of The National Guild of Removers and Storers (NGRS) and of The Removals Industry Ombudsman Scheme (RIOS).

連絡先

4.8

優良

TrustScore 5段階評䟡の5

568件のレビュヌ

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4.8

すべおのレビュヌ

(568)

過去12か月のレビュヌ数: 147ä»¶

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5぀星のうち4の評䟡

Efficient removals

The movers were very fast and efficient. They worked in extreme heat.Thankyou DBM.

2026幎6月19日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Bernadette,
Thank you so much for your kind review. We're delighted to hear that our team was fast and efficient, especially under these conditions. We'll be sure to pass your appreciation on to the crew—they'll be happy to know their hard work was recognised.
If you don't mind us asking, was there anything that kept your experience from being a 5-star one? We truly value your feedback, as it helps us improve our service.
Best,
DBM Express Team

5぀星のうち1の評䟡

Avoid: Unreliable and cancelled my booking for knowing my consumer rights

I booked DBM Express Mover for a full packing and removal service scheduled for August 5th, 2026, and paid a 30% deposit of £225. However, when I attempted to review their standard terms and conditions and requested standard legal amendments regarding liability limits and claims timelines, the company completely shut down the conversation.

After being told they would not alter their terms under any circumstances, I agreed to sign the contract anyway. I simply noted that as a consumer, I reserved my right to rely on the Consumer Rights Act 2015 should any of my items be damaged by their staff.

Because I mentioned consumer law, the management panicked and abruptly cancelled my booking with immediate effect, claiming they felt "threatened" by a customer knowing their rights.

Leaving a customer stranded with no moving company just weeks before a move—simply because the customer understands their basic legal rights—is incredibly unprofessional and a complete breach of contract.

Because of their sudden cancellation, I have been forced to source a last-minute alternative (Pickfords), which is costing significantly more. While DBM eventually refunded my deposit after some back-and-forth, they have flatly refused to cover the financial losses caused by their own unlawful repudiation of our agreement.

I will be issue legal proceedings in due course to recover my financial losses. Shocking customer service and completely unreliable - avoid where possible.

UPDATE as of 25th June 2026 - RESPONSE TO DBM:
DBM is inaccurate in its assertion that I explicitly stated that I intended to legally challenge its standard liability terms BEFORE work commenced.

In fact, I stated that I would seek legal advice on the reasonableness and fairness of DMB's terms of it caused damage to my property.

Therefore, a legal challenge to DBM's liability limits would only ever have been initiated if the company actually caused damage to my belongings during the move. Had DBM performed the services safely and without damaging my property, no challenge would have taken place.

It goes to show that the company does not have confidence in its own abilities - if DMB was confident that no damage would occur to my property, it would have proceeded with the move.

2026幎6月23日
自発的なレビュヌ
DBM Express Movers ロゎ

DBM Express Movers からの回答

Good morning Amar,
After careful consideration, we decided not to proceed with your booking as the breakdown in communication and tone of correspondence meant a constructive working relationship was no longer possible.
As previously stated, your booking for 5 August has been cancelled, and your deposit has been refunded to your account in full. Your explicit statement that you intended to legally challenge our standard liability terms before the work commenced created an unacceptable commercial risk for our company. As a private business, we exercised our legal right to decline service and dissolve the agreement before it took effect. Because a full refund was issued immediately and you have ample time to secure another removal provider, no financial loss has occurred.

All the best,
DBM Express Movers

5぀星のうち5の評䟡

DBM express were excellent for my


DBM express were excellent for my recent house move. We had to move very quickly. They were incredibly helpful to support us with our quick move. The surveyor giving the quote was lovely. Alina from the admin team was excellent talking us through their service. The movers lead by Adrian were fantastic. They were punctual, efficient and took great care of all of our items. I would highly recommend them.

2026幎6月15日
自発的なレビュヌ
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Nadine,
Thank you so much for your wonderful review and for trusting DBM Express with your house move.
We’re delighted to hear that our team was able to support you during such a quick turnaround.
We’ll be sure to pass on your kind words to Alina, Adrian, and the rest of the team—they will be thrilled to hear your feedback.
Your recommendation means a great deal to us, and we’re grateful that we could help make your move as smooth and stress-free as possible.

Wishing you all the best in your new home!

Kind regards,
The DBM Express Team

5぀星のうち5の評䟡

A PERFECT MOVE

We wish we could give Daniel and his team 7 stars!
These men were very hard workers, careful with our possessions (no damage whatsoever), polite, professional, very efficient and friendly. The timings were perfect at both ends and the price reasonable for four 5.5 ton trucks from Bedford to Scotland. All went like a dream.
Highly recommend this company.

2026幎6月5日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Susannah,
Wow – thank you so much for this amazing review!

We're absolutely thrilled to hear that Daniel and the team made your move such a positive experience. If we could accept 7 stars, we'd proudly take them! ⭐⭐⭐⭐⭐⭐⭐
Moving a home all the way from Bedford to Scotland with four 5.5-ton trucks is no small task, so it's wonderful to know everything went smoothly from start to finish. Daniel and the crew will be delighted to hear that their hard work, care, efficiency, and friendly approach made such a difference.

Thank you for trusting us with your belongings and for taking the time to share your experience. Reviews like yours make all the hard work worthwhile.

Wishing you lots of happiness in your new home, and thank you again for the recommendation!

Best wishes,
The DBM Express Team

5぀星のうち5の評䟡

Brilliant service

Absolutely brilliant from start to finish. The team in the office where helpful and flexible to our requirements.
The team on the day we're fantastic, professional, clean and efficient. It was a great experience and we are so happy we chose DBM.

2026幎6月5日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Sonia,
Thank you so much for your fantastic review!
Moving can be a stressful time, so it's wonderful to know that both our office team and moving crew helped make the process smooth and hassle-free.
We'll be sure to share your feedback with everyone involved—they'll be thrilled to know their hard work was appreciated.
Thank you for choosing DBM and for trusting us with your move. We wish you all the very best and lots of happy memories in your new home!

Best wishes,
DBM Express Team

5぀星のうち5の評䟡

Fantastic service

Fantastic service.
The team were extremely polite and considerate, they packed all our belongings with care and attention, not a single glass broke.
They packed my entire flat in 4 hours leaving nothing behind
And unloaded everything with care and rebuilt our bed and sofas without any issue.

I would highly recommend, and will 100% be using again.

Thank you team

2026幎6月5日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Mr Brown,
Thank you for such a wonderful review!

We're delighted to hear that the team took great care of your belongings and made your move such a smooth experience. The fact that not a single glass was broken is exactly the kind of result we strive for!
Wishing you all the best in your new home, and we look forward to helping you again whenever you need us!

Kin d regards,
DBM Express Team

5぀星のうち5の評䟡

Took the stress out of moving!

We had a great experience with DBM Express Movers. What could have been a stressful day ended up being much easier than expected thanks to them. They were professional and friendly throughout, handled our belongings with care, and most importantly from the moment they arrived it felt like everything was under control. We were able to leave most of the process in their capable hands, which made the move far more relaxed than we had anticipated (even fun!)

The crew were consistently helpful and easy to deal with, and it was clear they wanted to make sure everything went smoothly. Their attention to detail and customer service really stood out, and we'd happily recommend DBM Express Movers to anyone looking for a reliable and professional moving company.

2026幎6月4日
自発的なレビュヌ
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Daniel,

Thank you so much for your wonderful review!

We're delighted to hear that your move was such a positive experience and that our team could help take the stress out of the day.

Your kind words about our crew's professionalism, friendliness, and attention to detail mean a great deal to us. We're especially pleased that we could turn what is often a stressful experience into one that was relaxed—and even fun!

Thank you for trusting DBM Express Movers with your move and for recommending us to others. We wish you all the very best in your new home and would be happy to assist you again in the future.

Kind regards,
DBM Express Movers Team

5぀星のうち5の評䟡

Great lads..

2026幎5月20日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Juan,

Thank you for taking the time to leave us your review, this is appreciate.

Do not hesitate to reach us if you ever need our services.
Kind regards,
Silvia

5぀星のうち5の評䟡

Excellent

Fast, efficient and careful. Would recommend.

2026幎5月20日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Flora,
Thank you for your review!

We're so pleased to hear that you found our service fast, efficient, and careful.
We really appreciate your recommendation and your trust in DBM Express. Feedback like yours means a lot to the team and motivates us to keep providing the highest level of service.

Thank you for choosing us, and we wish you all the best in your new home!

Regards,
DBM Express Team

5぀星のうち5の評䟡

Thank you DBM

Thank you DBM, I don't normally write reviews but given how stressful our move was, we really appreciated the really great team, they were incredibly efficient, careful and really accommodating for the move.

2026幎5月13日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Mark,

Thank you so much for taking the time to leave us a review. We know how stressful moving can be, so we're delighted to hear that our team helped make the process easier for you. Your kind words about their efficiency, care, and willingness to accommodate your needs mean a lot to us.

We truly appreciate your trust in DBM and wish you all the best in your new home.

Best,
DBM Express Team

5぀星のうち2の評䟡

Arrived for the move 3 hours early

Arrived for the move 3 hours early. Then tried to charge me for extra time spent when that was agreed already. Boxes labeled were in the wrong areas of the house.

2026幎5月26日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Stephen,
Thank you for taking the time to leave your feedback. We genuinely value all customer reviews, as they help us improve our service.

After reading your review, we feel that some important details of the move may not have been reflected accurately, and we would kindly ask you to reconsider and update your review accordingly.

Regarding the waiting time, we would like to clarify that you were not charged for the three hours our crew waited for access to the new property. As a seasonal goodwill offer, we had agreed to waive the waiting time until 3:00 PM. While there was initially a misunderstanding on the day of the move, once you reminded us that this had already been agreed with our office, we immediately honored that agreement. We acknowledge that a note should have been added more clearly to the job file, and we apologise for that oversight. However, at no point did we intentionally attempt to charge you for waiting time, and the agreed waiver was fully respected.

As a small reminder, we also provided you with the packing for tv's, screens, mirrors and large frames for free as part of our offer.

Regarding the boxes being placed in the wrong rooms, this is the first time this concern has been raised with us. Had we been made aware of it, we would have been happy to address it.

While we respect your opinion, the review suggests that waiting time charges were applied, which is not the case. We would appreciate it if you could consider updating your review to reflect the full circumstances of the move.
Kind regards.

5぀星のうち5の評䟡

An outstanding experience from start to finish

An outstanding experience from start to finish.
We took the full packing and removal service over two days, which was competitively priced. Interactions with the office were efficient, clear, timely.
Florin, Marian and Petru showed up on time and were incredibly efficient, polite, considerate, trustworthy, resourceful, quick and reassuring. They couldn’t have made things easier for us. They handled our items with care and wrapped everything really carefully, disassembled and reassembled our furniture, and were top-notch in all regards. Communications ahead of the move (quote, questions and answers) were also excellent and of all the movers we had looked into, they were also the best in that area. Their T&Cs are very clear and very fair. Pick up of the crates a week after the move took about 2 minutes and they showed up bang on time. I highly recommend them and would work with them again! The best movers I have ever had the pleasure of interacting with.

2026幎5月21日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Olivier,
Thank you so much for taking the time to leave such an incredible review!
We're absolutely delighted to hear that your experience with DBM Express was outstanding from start to finish. Moving home is a major event, and it's wonderful to know that our packing and removal service helped make the process easier and less stressful for you.
Thank you for your recommendation and for trusting us with your move. Hearing that we're the best movers you've ever worked with is truly one of the highest compliments we could receive.

We wish you every happiness in your new home and would be delighted to assist you again in the future should you ever need us.

Warm regards,
DBM Express Team

5぀星のうち5の評䟡

Full move and packing service

Professional, efficient, well priced, and extremely nice guys. Took the stress out of moving day.

2026幎5月14日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Alexander,
Thank you so much for your kind words! We're delighted to hear that our team helped make your moving day stress-free.
We truly appreciate your recommendation and wish you all the best in your new home!
Best wishes,
DBM Express Team

5぀星のうち5の評䟡

Great experience

The office team were clear and practical when we had a video call to assess our moving needs. They were also understanding and pragmatic when our move date kept changing.
The moving team were fast and efficient at the packing and we had no breakages. The moving team did so well with the stairs from our flat to the house- hats off to them for their efforts!
The team were helpful in putting our furniture in and rebuilding it in the new place. Couldn’t have asked for a better experience.
Thank you team.

2026幎5月18日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Katie,
Thank you for your wonderful review!

We're so pleased to hear that both our office team and movers helped make your move a smooth and stress-free experience.

We really appreciate your kind words and will be sure to pass them on to the team. Thank you for choosing DBM Express, and we wish you all the best in your new home!

Best wishes,
DBM Express Team

5぀星のうち5の評䟡

Professional

Professional, kind and extremely efficient.I knew from the initial conversation with Silvia that this was the company for us. Clear information. Very competitive prices. Our possessions were handled with respect and nothing was damaged. The 4 men who moved us worked tirelessly. I would highly recommend this company. They deserve their success.

2026幎5月20日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Rona,
We're delighted to hear that your experience was positive from the very first conversation with Silvia through to moving day. Providing clear communication, great value, and a professional service is what we strive for, so it's wonderful to know we delivered.

We'll be sure to pass your kind words on to Silvia and the moving team. They’ll be thrilled to hear that their hard work, care, and dedication made such a positive impression.

Thank you for your recommendation and for trusting DBM Express with your move. We wish you all the very best in your new home!

Best regards,
DBM Express Team

5぀星のうち5の評䟡

Simply excellent from start to finish

Simply excellent from start to finish
They provided a clear and detailed quote following a virtual survey, arrived exactly on time, packed with exceptional efficiency, and unloaded in record time
Not a single item damaged, and more than happy to accommodate furniture in relevant rooms etc

2026幎5月18日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Dear Sam,
Thank you so much for your fantastic review and for taking the time to share your experience.

We’re delighted to hear that everything went smoothly. Our team works hard to provide an efficient, stress-free service while taking great care of our customers’ belongings, so it’s wonderful to know this came across in your move.

We really appreciate your kind words and trust in us.

Thank you again for choosing us — we wish you all the best in your new home!
DBM Express Team

5぀星のうち5の評䟡

Excellent movers

Excellent movers. Professional - went above and beyond to make a potentially stressful day stress free. Polite and very efficient. Would recommend to any friends!

2026幎5月6日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Sangita,
Thank you for your kind review! We’re delighted to hear our team helped make your moving day stress-free and that you found the service professional, polite, and efficient.
We really appreciate your recommendation and wish you all the best in your new home!

Kind regards,
DBM Express Team

5぀星のうち4の評䟡

The move

The lads were respectful of our stuff and helpful. There understanding of English wasn’t great so some boxes were put in the wrong rooms and some were carried upside down, probably because they couldn’t read that well.
The women that I dealt with over the phone was very helpful and the team were spot on with the amount of trucks estimated that we would need.
Price was a little higher than expected but they knew I had a cancellation and need a service asap so probably took advantage of the situation a little.
Can’t say I blame them, it’s a business at the end of the day.
Overall a good move
Thank you DBM 👍🏻

2026幎5月8日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Benjamin,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the team respectful and helpful, and that our office team could support you during a time-sensitive move.

We also appreciate your honest comments regarding communication and placement of some items, and we’re sorry that parts of the experience did not fully meet expectations. Feedback like this is valuable and helps us continue improving our service.

We’re glad to hear that overall you had a good move, and we truly appreciate you choosing DBM.
Wishing you all the best in your new home!
DBM Express Team

5぀星のうち5の評䟡

Efficient, reliable movers

We had a 3 bed flat. A thorough pre move video assessment was completed. George and the team arrived at 8am and were very efficient able to pack on the day and move us out by the scheduled time.
Unpacking was super quick, assembled all the furniture again. No items damaged.
Would use again.

2026幎4月17日
自発的なレビュヌ
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Alison,
Thank you for your wonderful review! We’re so pleased to hear everything went smoothly.
It’s great to know the team delivered an efficient service and that everything arrived safely. We truly appreciate your trust and would be delighted to help again in the future!
Regards,
DBM Express Team

5぀星のうち5の評䟡

Can't recommend enough

Can't recommend enough. So professional and efficient. Moving with kids was a breeze with this company and the customer service is excellent 👌

2026幎5月8日
DBM Express Movers ロゎ

DBM Express Movers からの回答

Hi Virena,
Thank you so much for your kind review! We’re delighted to hear we could help make your move as smooth and stress-free as possible. Your kind words about our professionalism, efficiency, and customer service mean a lot to the team. We truly appreciate the recommendation!
Kind regards,
DBM Express Team

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