Mastermind.com レビュー 796

Mastermind.com からの回答

2026年1月27日

Dear Kelly,

Thank you for sharing your feedback with us. We genuinely appreciate your openness and are very sorry to learn about your experience. Please know that your concerns are important to us, and we regret the frustration and inconvenience you encountered.

Member satisfaction is incredibly important to us, and we are always striving to improve our programs and support. Your feedback has been shared with our management team, and immediate actions have been taken to help ensure a more positive experience moving forward.

We also want to reassure you that your specific concerns have been addressed with the utmost care. Our support team has already reached out to you via email from Support@mastermind.com to confirm that your monthly membership has been cancelled and that refunds have been processed. Resolving this matter and restoring your trust is incredibly important to us.

Please accept our sincere apologies once again for the inconvenience this situation has caused, Kelly. If there is anything else we can do to support you, or if you have any further questions or concerns, please don’t hesitate to reach out. We are here for you and are committed to making things right!

With warm regards,
The Mastermind Team

Mastermind.com からの回答

2026年1月24日

Dear Jane,

Thank you so much for taking the time to share such a thoughtful and kind review. Your words truly mean so much to us, and we are incredibly grateful that you trusted our team to support you while setting up your community!

We’re so happy to hear that the detailed answers and quick email responses helped guide you through the process! We also deeply appreciate your honesty in sharing the moments of frustration you experienced. Those moments are completely understandable, and it means everything to us that our support team was able to walk alongside you, patiently explain what was happening, and stay with you until everything worked exactly as it should :)

Supporting our members through challenges, answering questions with care, and ensuring issues are resolved is at the heart of what we do. Knowing that we were able to ease your frustration and help you move forward successfully truly warms our hearts.

Thank you again for your kind words, your patience, and for allowing us to be part of your journey, Jane! Please know that our team is always here for you whenever you need guidance or support!

With sincere gratitude and warmest wishes,
The Mastermind Team

Mastermind.com からの回答

2026年1月16日

Dear Ngum,

Thank you for sharing such a powerful and heartfelt reflection on your journey with Mastermind. Reading about the way you’ve found a true sense of family within this community and how that support has translated into real growth in your life means more than words can express. It’s especially meaningful to hear that the education, structure, and guidance you received helped you launch your business and create tangible results—not just for yourself, but for the people you now get to serve.

Your experience speaks directly to what Mastermind is built around: real learning, real application, and real progress. Seeing you recognize that the strategies work because you’re actively experiencing that growth is incredibly impactful. The fact that your life is improving day by day and that this journey has been life-changing is a powerful reminder of why this community exists. We are truly grateful to have you as part of the Mastermind family and honored to be part of your continued growth and success.

Warm regards,
Mastermind.com Team

Mastermind.com からの回答

2026年1月15日

Dear Viorel,

Thank you so much for taking the time to share your honest and detailed feedback with us. We truly appreciate your openness and your thoughtful reflections, and we’re grateful that you acknowledged the value of our educational content and the impact it has had on your learning journey.

We would like to begin by sincerely apologizing for the difficulties and frustrations you’ve experienced with the Business Hub, your Mailgun integration, and the technical support process. We understand how challenging and discouraging it can be to feel blocked from key features, and we are truly sorry for the impact this had on your experience.

Please know that your feedback has been shared directly with our leadership and program development teams. We are committed to continuous improvement and to building a platform that genuinely serves and supports our community in powerful and effective ways. Your insights are incredibly valuable in helping us close the gap between strong educational content and the technical infrastructure that must support it.

We also want to reassure you that your concerns were taken very seriously. Our team worked swiftly behind the scenes to address the issues you raised, and our support and tech teams personally reached out. We’re grateful that we were able to connect and complete a call with you to help clarify and resolve the challenges you were facing with the Business Hub!

Your commitment to building something meaningful is exactly the kind of heart and mission that the Mastermind community is built on, and we are incredibly grateful that you chose to share your journey with us so openly. We’re truly honored to walk alongside you, and please know that we are here to support you every step of the way.

We look forward to continuing this journey with you, Viorel, and if you have any additional concerns or need further support, please don’t hesitate to reach out! Your success truly matters to us.

With deep appreciation,
The Mastermind Team

Mastermind.com からの回答

2026年1月13日

Dear Esther,

Thank you so much for taking the time to share your feedback with us. We genuinely appreciate your honesty, and we are truly sorry to hear about your experience. Your concerns are incredibly important to us, and we deeply regret the frustration and inconvenience this situation has caused.

Member satisfaction is our top priority, and we are continually working to improve our programs and support services. Please know that we have shared your concerns with our management team and have taken immediate steps to enhance our processes to ensure a better experience for all our members.

We also want to reassure you that your specific concerns have been addressed with the utmost care. Our support team has already reached out to you via email from Support@mastermind.com to confirm that your monthly membership has been cancelled and that refunds have been processed. Resolving this matter and restoring your trust is incredibly important to us

Please accept our sincere apologies once again for the inconvenience this situation has caused. If there is anything else we can do to support you, or if you have any further questions or concerns, please don’t hesitate to reach out. We are here for you, Esther, and are committed to making things right!

With warm regards and deep appreciation,
The Mastermind Team

Mastermind.com からの回答

2026年1月7日 に更新

Dear Phyllis,

Thank you so much for taking the time to share your experience with us! We truly appreciate you, your honesty, and your willingness to let us know how things unfolded.

We are genuinely sorry for the initial misreading of your question and the frustration that it caused. That is never the experience we want for you, and we wholeheartedly apologize. At the same time, we are so happy and relieved to hear that once you reached out again, your question was clearly understood, promptly answered, and fully taken care of by our team, and that you received a sincere apology as well. Hearing that brings us so much joy!

Your experience matters deeply to us, and your feedback helps us continue to grow and do better. Please know that we are always here for you, ready and happy to assist, support, and ensure your experience with us is a positive one as you continue to move forward :)

Thank you again, Phyllis, for your patience, your understanding, and for being a valued part of our Mastermind community! We are truly grateful for you and look forward to continuing to support you!

With sincere appreciation,
The Mastermind Team

Mastermind.com からの回答

2026年1月3日

Dear Dave,

Thank you so very much for taking the time to share your experience with us! It truly means more to us than we can express :)

We are genuinely happy to hear that we were able to support you with your refund request in a smooth and pleasant way. We completely understand that life and time commitments can shift, and it was our absolute pleasure to make this process easy, respectful, and stress free for you.

Your kind words reassure us that our team is showing up with the care, integrity, and heart we strive to bring to every single interaction!

Please know that you are always welcome here, and whenever the time feels right for you, we will be here with open arms and happy hearts, ready to support you in any way we can!

Thank you so much again for your kind words and for sharing about your experience, Dave!

With sincere gratitude,
The Mastermind Team

Mastermind.com からの回答

2026年1月2日

Dear Michel,

Thank you so very much for your incredibly kind words! We are truly so happy and grateful that you took the time to share about your experience with our customer support team :)

Hearing that everything was quick and easy to understand means so much to us. It brings us great joy to know that our team was able to support you in a way that felt efficient, fast, clear, and simple to follow. Providing thoughtful and clear assistance is something we care deeply about, and your words are a wonderful affirmation of that commitment.

Your feedback genuinely lifts our team and reminds us why we do what we do each day, to show up with clarity, care, and heart for the people we serve. Thank you for your trust, your appreciation, and for taking a moment to share such kind words!

Please know that we are always here for you whenever you need support, and we are so grateful to have you as part of our community.

With heartfelt thanks and warm wishes,
The Mastermind Team

Mastermind.com からの回答

2026年1月2日

Dear Johan,

Thank you so very much for taking the time to share your experience with us! Your thoughtful words truly mean more than you know, and we are incredibly grateful that you chose to let us know how our team supported you :)

Hearing that you received quick, impeccable service fills our hearts with gratitude. Providing timely, caring, and high-quality support is something our team takes great pride in, and knowing that it made a positive difference for you is deeply rewarding for all of us.

We are genuinely so happy that you felt well supported and taken care of, and we truly appreciate your trust. Your kind feedback is not only encouraging but also inspires our entire team to continue showing up each day with dedication, integrity, and heart!

Thank you again, Johan, for your generosity in sharing your experience. Please know that we are always here for you whenever you need us, and we are honored to have you as part of our Mastermind community!

With sincere appreciation and warmest thanks,
The Mastermind Team

Mastermind.com からの回答

2025年12月22日

Hi Nicole,

Thank you for taking the time to share your experience with us and for leaving such a positive review. We’re truly glad to hear that our team responded quickly and followed through on what was promised. Providing timely support and honoring our commitments are standards we take very seriously, so it’s meaningful to know that this was reflected in your interaction with us.

At Mastermind.com, we understand how important trust and reliability are, and feedback like yours reassures us that our efforts to support our members with clarity, accountability, and respect are making a difference. We sincerely appreciate your kind words and are grateful for the opportunity to support you.

If you ever need assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Mastermind.com からの回答

2025年12月22日

Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and the thoughtful way you described your interaction with our team. It means a great deal to know that our communication, responsiveness, and genuine effort to understand your situation stood out to you. We understand that account-related concerns can be stressful, and our goal is always to approach each conversation with care, patience, and respect, ensuring our members feel heard and supported throughout the process. Your recognition of our team’s timeliness and compassion reinforces the importance of the standards we strive to uphold every day. We’re grateful for the trust you placed in us and are glad we could provide the level of service you deserved.

Thank you again for your feedback and for being a valued part of the Mastermind.com community.

Mastermind.com からの回答

2025年12月22日

Dear Urs,

Thank you so much for taking the time to share your experience with us and for your 5-star rating. We truly appreciate your feedback and are glad to hear that our team was able to effectively support you with your access issues. We understand how important uninterrupted access is, and it means a great deal to know that the assistance you received helped resolve the situation smoothly.

Providing clear, timely, and reliable support is something we take very seriously, and your comments reinforce the care our team puts into assisting members when challenges arise. Your experience helps affirm our commitment to ensuring every member feels supported and confident while using Mastermind.com.

We’re grateful to have you as part of the Mastermind community, Urs, and we’re always here should you need anything further. Thank you again for your trust and for sharing your experience with us.

Mastermind.com からの回答

2025年12月20日

Dear Alia,

Thank you so very much for taking the time to share your experience with us and for your incredibly kind review. We are truly grateful that you reached out and allowed our customer support team the opportunity to assist you, and we are absolutely thrilled to hear that your request was handled smoothly and with care!

Our team genuinely strives to show up with kindness, understanding, and respect in every interaction, so knowing that you felt supported and that we were able to fulfill your request means more to us than words can express. Your feedback is a beautiful reminder of why we do what we do, and it brings us so much joy to know that you felt heard and helped.

Please know that you are always a valued part of our extended Mastermind family. Whenever the time feels right for you to return to your membership, we will be right here, ready and waiting with open arms and full support for you every step of the way!

Thank you again, Alia, for your kindness and for trusting us. If you ever need anything at all, now or in the future, we are always here for you!

With gratitude and warmest wishes,
The Mastermind Team

Mastermind.com からの回答

2025年12月19日

Dear Victoria,

Thank you for taking the time to share your feedback with us. We truly appreciate you bringing your experience to our attention and value the opportunity to address your concerns with care and respect.

We sincerely apologize for the inconvenience. At this time, we’ve been unable to locate your account or contact details based on the information provided in your review. We want to ensure that we can successfully address your concerns and unsubscribe you from our marketing emails.

To better assist you, our team has reached out to you directly through Trustpilot to request a few additional details, including the email address receiving the messages. Once we have that information, we’ll be able to take care of this promptly for you.

If you have any questions in the meantime or would prefer to contact us directly, please don’t hesitate to reach out to support@mastermind.com. Our team is always here and happy to help.

Thank you again for your feedback, Victoria, and for taking the time to connect with us. We look forward to resolving this for you soon.

Warm regards,
The Mastermind Team

Mastermind.com からの回答

2025年12月19日

Dear Hagen,

Thank you so much for taking the time to share such a heartfelt and meaningful review! We are truly touched by your words and deeply grateful that you chose to share your experience with us :)

It brings us immense joy to hear how happy you are to continue your journey with us. Your openness, determination, and willingness to grow, especially as you embrace AI to support your everyday work, are incredibly inspiring. Your story beautifully reflects what our Mastermind family stands for: lifelong learning, growth, and supporting one another every step of the way!

We are honored to be part of your journey and to support you as you work toward your goals! Knowing that our guidance and community help you feel supported and empowered means more to us than words can express. You are a valued and important part of our Mastermind family, and we are so happy to walk this path alongside you.

Thank you for your trust, your kind words, and for allowing us to be part of your continued growth. We truly appreciate you and the energy you bring to our community!

Wishing you a joyful holiday season, a Merry Christmas, and a wonderful, fulfilling New Year ahead. We look forward to supporting you even more in 2026 and beyond!

With heartfelt appreciation,
The Mastermind Team

Mastermind.com からの回答

2025年12月18日

Dear Tugce,

We are truly moved and so grateful for your incredibly kind words! Reading your review and knowing that our support team was able to help you so quickly and seamlessly fills us with so much joy. It’s our greatest reward to know that we addressed and resolved your issue with ease!

Your experience reminds us why we do what we do, to provide not just solutions, but genuine care, attention, and support to every person we have the privilege to serve. Knowing that we could make a difference for you in that moment is incredibly fulfilling, and it inspires us to continue striving for excellence in every interaction.

Please remember that we are always here for you, ready to assist and support you in any way you need. Your journey is important to us, and we are so excited to continue walking alongside you, helping you overcome challenges, celebrate victories, and make the most of every opportunity that comes your way!

Tugce, thank you from the bottom of our hearts for sharing your experience and for trusting us. Being able to support you means the world to us, and we are so thrilled to have you as a part of our family!

With endless gratitude,
The Mastermind Team

Mastermind.com からの回答

2025年12月18日

Dear Barbara,

Thank you from the bottom of our hearts for taking the time to share such incredibly kind and meaningful words about your experience with our team. To hear that you felt respected and supported during a time when you were facing challenges means more to us than we can express.

Showing up with care, honesty, and respect is something we hold very close to our hearts, so knowing that this was felt and experienced by you is deeply uplifting for our entire team. Your trust is a gift, and we never take that lightly!

We are genuinely so happy to support you, and it brings us great joy to know that our customer support team was able to assist you quickly and thoughtfully when you needed it most.

Please know that you are always here for you whenever you need us, and it will always be our honor to support you in any way we can. Thank you so much again, Barbara, for your kind words!

With heartfelt appreciation,
The Mastermind Team

Mastermind.com からの回答

2025年12月18日

Dear Reinhard,

Thank you from the bottom of our hearts for taking the time to share such genuinely kind and uplifting words about your experience with us! Your review truly means more to us than we can express, and we are deeply grateful that you took the time to reflect on your journey.

It brings us immense joy to hear that you’ve consistently experienced excellent service and seamless, quick responses from our customer support team. Our support team works with a great deal of care, intention, and heart, and knowing that their efforts have made a real difference for you is incredibly meaningful. Creating an experience where you feel supported, respected, and taken care of is always our goal, and your words affirm that we are doing just that.

We are also thrilled to hear how much you’ve benefited from the AI Amplifier Club and the resources shared during the sessions. We want every member to feel confident that they can return to these resources and continue learning, implementing, and growing at their own pace.

Reinhard, thank you again for your kindness, your trust, and for being such a valued part of our community. We are genuinely grateful to have you with us, and please know that we are always here to support you in any way we can!

With deepest appreciation,
The Mastermind Team

Mastermind.com からの回答

2025年12月16日 に更新

Dear LC,

Thank you so much for taking the time to share your kind words with us! We are truly overjoyed to hear that you had such a positive experience with our support team. Knowing that you felt respected and received quick, attentive assistance brings us immense happiness; it is exactly what we strive for every day.

Your acknowledgment means the world to us, and it inspires our entire team to continue serving with care, dedication, and genuine warmth. We are so grateful to have you as part of our community, and please always know that we are here for you, ready to assist whenever you need.

Thank you again for your thoughtful review, your trust, and for allowing us to be a part of your journey. Your kind words truly brighten our day!

With heartfelt gratitude,
The Mastermind Team

Mastermind.com からの回答

2025年12月16日

Dear Monika,

Thank you so very much for taking the time to share such incredibly kind and thoughtful words about your experience with our support team and the AI Amplifier Club. Your message truly made our entire team smile, and we are deeply grateful for your trust and recommendation!

We absolutely love hearing that you’ve found our support to be reliable, responsive, and genuinely attentive to your needs. Knowing that AI assistance is helpful, and that our human team is right there when you need that extra personal touch, means the world to us. That balance is exactly what we strive for, and your words beautifully affirm the care and intention our team brings to every interaction.

We are also so happy to hear how much you’re enjoying the AI Amplifier Club! Your excitement and confidence in the experience are incredibly rewarding for us, and it’s an honor to support you on this journey.

Thank you again, from the bottom of our hearts, for your kind words and for being such a wonderful part of our community. Please know that we are always here for you, every step of the way, and never hesitate to reach out if you need anything at all!

With gratitude and warmest thanks,
The Mastermind Team