Mushfieka is a great consultant , and her help telephonically regarding the 3month break is much appreciated but still not 100% clear or understandable. Does the 3month break mean that after the... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The best decision to choose debtbusters because today my husband has lost his job and what peace of mind I'd receive just with the payment break alone. Also when I'd received the news that he has lost... もっと見る
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Debt busters is currently very efficient in helping me when I received short time at work. Mushfieka Jacobs made me feel very comfortable when I explained my problem to her. Always a pleasure talking... もっと見る
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Amazing service from Mushfieka who assisted me today, only 1 day after sending through documents for a payment break. She was extremely helpful with all questions I had. She also explained what need... もっと見る
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企業情報
当該企業による記述
DebtBusters is South Africa's most awarded debt solutions provider, having guided over a million South Africans onto their debt-free path. We offer debt management solutions, personalised plans and unwavering support to help you regain financial control.
連絡先
4th floor Mutual Park, Jan Smuts Drive Pinelands , 7405, Cape Town, 南アフリカ共和国
- 0869990606
- info@debtbusters.co.za
- www.debtbusters.co.za
3.9
ほぼ満足
291件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 84％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DebtBusters からの回答
Dear Lezanne,
Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service straightforward and hassle-free. At DebtBusters, we strive to provide efficient and effective solutions to all our clients. Your satisfaction motivates us to continue delivering exceptional service.
Kind regards,
The DebtBusters Team
NEVER USE DEBTBUSTERS
I have been trying to speak with a manager for 3 weeks now regarding a complaint. DebtBusters is incredibly quick to call and email when signing you up, but once you have entered into an agreement with them, they will not respond to emails or calls. The way in which my case has been handled has been shocking, and cost me an additional R600. While Debt Consolidation is an amazing tool for taking back control of your finances, I strongly recommend that any potential customers use a different agency as DebtBusters does not have any customer service and you will never be assisted with genuine complaints.
2026年5月21日
自発的なレビュー
DebtBusters からの回答
Dear Christina,
Thank you for taking the time to share your experience with us. We sincerely apologise for any inconvenience and frustration you've encountered regarding your complaint and communication with our team.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Kind regards,
The DebtBusters Team
DebtBusters からの回答
Dear Client,
Thank you for your outstanding review. We are thrilled to hear that you found our team at DebtBusters friendly and attentive to your needs. Keeping our clients informed and understanding their desires is our priority. Your satisfaction reinforces our dedication to providing excellent service.
We appreciate your support and look forward to serving you in the future.
Warm regards,
The DebtBusters Team
Debt Buster practice what they preach
2026年5月18日
DebtBusters からの回答
Dear Gerald,
Thank you for your positive feedback regarding DebtBusters. We're delighted to hear that you feel we uphold our promises and values. Your support means a great deal to us and encourages our team to continue assisting clients in their financial journeys.
Should you have any further comments or suggestions, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
Excellent service
The consultant was very clear with the process. She seems to have good listening skills and gave me good advice.
2026年5月25日
DebtBusters からの回答
Dear N. Najam,
Thank you for taking the time to share your experience with us. We're pleased to hear that our consultant provided clear guidance and advice during your interaction. Your satisfaction is important to us, and we appreciate your feedback as it helps us continually improve our services.
Should you have any further thoughts to share, please feel free to reach out to us.
Best regards,
The DebtBusters Team
The consultant handled my conern with…
The consultant handled my conern with professionalism.
2026年5月25日
DebtBusters からの回答
Dear Daline,
Thank you very much for your positive feedback regarding your experience with our consultant. We are thrilled to hear that your concern was handled with professionalism, as we strive to uphold the highest standards of service. Your satisfaction is of utmost importance to us.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The DebtBusters Team
DebtBusters からの回答
Dear Client,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our service at DebtBusters. Our team strives to provide the best assistance possible, and your kind words motivate us to continue our efforts.
We appreciate your support and look forward to serving you again in the future.
Best regards,
The DebtBusters Team
The customer relations manager…
The customer relations manager allocated to me provide clear feedback and attend to my emails and respond
So far for the company is attending to queries as well and addresses my concern and still satisfied with your services
2026年5月21日
DebtBusters からの回答
Dear Monicca,
Thank you for your wonderful review and for taking the time to share your positive experience with us. We're thrilled to hear that our customer relations manager has been attentive and responsive to your needs. Your satisfaction is our priority, and we appreciate your trust in DebtBusters.
Should you need any further assistance, please do not hesitate to reach out.
Best regards,
The DebtBusters Team
Absolutely shocking service from…
Absolutely shocking service from DebtBusters. From the days of their old Church Street offices, I already picked up a lack of professionalism, poor work ethic, and an attitude of clients being treated like an inconvenience rather than people needing assistance. Sadly, nothing has changed.
Communication is practically nonexistent unless you constantly follow up yourself. Emails are ignored, promises are made and never kept, and there is absolutely no sense of urgency or accountability. I have had to waste endless time chasing updates that should have been handled properly from the start.
Even after receiving my clearance certificate, there has still been a failure to ensure that the necessary credit bureaus and platforms are updated correctly. This directly affects a person’s financial reputation and future, yet the matter is treated with complete indifference.
The service has been frustrating, stressful, and entirely unacceptable. Clients deserve transparency, professionalism, and competent assistance — not endless delays, excuses, and silence. By far one of the worst service experiences I have dealt with.
2026年5月20日
自発的なレビュー
DebtBusters からの回答
Dear Margo,
Thank you for taking the time to share your concerns regarding your experience with DebtBusters. We genuinely apologise for any frustration and inconvenience you have encountered.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Best regards,
DebtBusters.
Response on my query was quick and any…
Response on my query was quick and any questions I had were answered.
2026年5月18日
DebtBusters からの回答
Dear Client,
Thank you for your wonderful feedback! We are delighted to hear that our response to your query was prompt and that your questions were satisfactorily answered. At DebtBusters, we strive to provide exceptional service, and your recognition fuels our dedication.
Should you need any further assistance, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
I received such great service from the consultant
I received such great service from the consultant, so detailed with her explanations, very well spoken and helpful, I will definately refer Debt Busters based on my outstanding experience with her
2026年5月14日
DebtBusters からの回答
Dear Lettisha,
Thank you for taking the time to share your wonderful experience with our consultant. We are delighted to hear that you found the service thorough and helpful. Your kind words about her expertise and communication skills are greatly appreciated.
We look forward to supporting you and anyone you refer to us in the future.
Best regards,
The DebtBusters Team
Service is extremely excellent
I queried with one of my account service provider harassing me, which it has been dealt with accordingly.
2026年5月13日
DebtBusters からの回答
Dear Client,
Thank you for taking the time to share your experience with us. We are pleased to hear that your inquiry regarding the account service provider was addressed satisfactorily. Your feedback is invaluable as we strive to maintain high standards of service.
Should you require further assistance or have any additional comments, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
The agent was very helpful
The agent was very helpful, and I could understood what was explained to me. I really appreciate the quick response I received. Service is amazing thank you
2026年5月13日
DebtBusters からの回答
Dear Client,
Thank you for your wonderful feedback! We are thrilled to hear that you found our agent helpful and that the information provided was clear. We strive to respond promptly and appreciate your recognition of our service. Your satisfaction is our top priority, and we look forward to assisting you in the future.
Warm regards,
The DebtBusters Team
THE COMPANY HANDLED MY REQUEST VERY…
THE COMPANY HANDLED MY REQUEST VERY WELL, IM HAPPY AND SATISFIED.
2026年5月13日
DebtBusters からの回答
Dear Client,
Thank you for taking the time to share your positive experience with DebtBusters. We are delighted to hear that your request was handled effectively and that you are happy and satisfied with our services. Your feedback motivates us to continue delivering exceptional service to all our clients.
We look forward to assisting you again in the future.
Best regards,
The DebtBusters Team
DebtBusters からの回答
Dear Client,
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with our service and support staff. Your satisfaction is our priority, and we continuously strive to provide the best possible assistance to our clients.
We appreciate your kind words and look forward to serving you again.
Warm regards,
The DebtBusters Team
Watch out for Johannes Siku from debtbusters
My experience with Johannes Siku has been nothing short of a nightmare .
iam extremely frustrated with the handling of my matter by Debt Busters, specifically Johannes Siku during the onboarding process.
After engaging with them and providing my personal information, I have now been told that I am “not an active client.” This is despite the fact that I was clearly taken through an onboarding process, where my details were collected and processed.
When I requested access to all records relating to me — including call recordings, correspondence, and any documentation — I was met with resistance and no meaningful cooperation.
This raises serious concerns. Regardless of whether they now claim I am a client or not, my information was still processed. Under the Protection of Personal Information Act, I am entitled to access all personal data held about me. Their current stance does not align with these legal obligations.
There are also contradictions in their responses. I have been told that no payments were made and therefore I was not under debt review, yet I was still engaged and onboarded. This inconsistency is part of the issue being raised.
The matter has now been escalated to the National Credit Regulator, and I am prepared to take it further with the Information Regulator if required.
I would strongly advise others to proceed with caution and ensure they fully understand what they are consenting to before engaging with this company.
2025年10月31日
自発的なレビュー
DebtBusters からの回答
Dear Penelope,
Thank you for taking the time to share your experience with us. We sincerely regret to hear about the challenges you've encountered during the onboarding process.
Kindly note our escalation channel is theceosoffice@debtbusters .co .za.
Sincerely,
DebtBusters Management
Customer communication Zanele
Her professionalism made me feel comfortable from the first conversation.
2026年5月11日
DebtBusters からの回答
Dear Client,
Thank you for your glowing review! We are thrilled to hear that our team's professionalism made you feel comfortable during your initial conversation. At DebtBusters, we strive to provide exceptional service to all our clients, and your feedback reinforces our commitment to this goal.
We appreciate your support and look forward to assisting you further.
DebtBusters からの回答
Dear Client,
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you found our service friendly and that the information was well explained. Our team strives to provide exceptional customer service, and your kind words are greatly appreciated.
We look forward to assisting you further.
Warm regards,
DebtBusters Team
Lendelwa was very helpful and assist in…
Lendelwa was very helpful and assist in getting my matter resolved a quickly as possible. The problem I incurred was getting someone to help me after numerous calls and emails I finally got help from her. The other issue was that every time I phone in to speak to her I had to explain myself to someone on why I want to speak to her they wanted to resolve my quarries.
2026年5月11日
DebtBusters からの回答
Dear D,
Thank you for sharing your thoughts with us. We're pleased to hear that Lendelwa was able to assist you effectively in resolving your matter. We understand your frustration regarding the communication process, and we appreciate your feedback as it helps us improve our services.
If you have any further concerns, please do not hesitate to reach out.
Warm regards,
DebtBusters Team
I feel heard and helped especially in…
I feel heard and helped especially in time of need. Thank you for your understanding and guidance helping me make a way through my debt.
2026年5月7日
DebtBusters からの回答
Dear Hayley,
Thank you for sharing your positive experience with us. We are delighted to hear that our team has been able to provide you with understanding and guidance during your time of need. Your well-being is our top priority, and it is rewarding to know that we could assist you in navigating your debt.
Should you have any further questions or require assistance in the future, please do not hesitate to reach out.
Warm regards,
The DebtBusters Team
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