Debt Recovery Plus レビュー 

Leon was very polite, knowledgeable and professional a real breath of fresh air when it comes to true customer care
I’d suggest he’s an ambassador for your organisation and deserves some personal recognition for his outstanding service

The man I spoke to was leaon,he was fantastic he set me a plan up and was very helpful and understanding, you could speak to him ,he was just fantastic and made everything easy !

I was wrongly given 2 pcn charge notices. Jake at D R P. Was so helpful and I really appreciate his time to get those pcns deleted. So thanks Jake noakes thanks so much. It’s not all bad some people are really helpful.

only sent a text as an initial warning instead of a letter. It looked like a scam so I ignored this, then they sent a letter when they put the charge up.
not helpful.

Awful experience. Wouldn't even consider any of my emails and timeline of trying to appeal/dispute the fine.
Never received the first fine letter.
And I was told that I can't actually appeal/dispute with them despite there being an option on the contact form for appeal/dispute.
Didn't reply to my second email asking for reconsideration or my third email asking for a call.

I understand it's a business but it's just disgusting behaviour and then when I call I'm told, just wait to be taken to court then.

Horrific! Along with APCOA who use them!

I’ve just had an extremely frustrating phone conversation with someone at DRP. I asked a straightforward question — whether they could place the case on hold while an appeal is reviewed. Instead of giving a simple yes or no, I was met with a long, rapid stream of scripted talking points. I couldn’t get a word in, and only after repeatedly raising my voice to interrupt was I finally able to speak. The whole exchange felt more like an ambush than a conversation.

Excellent customer service from Mike, my issue was solved in less than 10 minutes. Thankyou Mike.

Mike was excellent, once it was established that the parking attendant had written the wrong registration number on the form he cancelled the debt and confirmed it in writing.

Communication is good you get through quickly with professional staff.
It’s never easy dealing with fines and the issue I had was with the parking fine company, who did not respond by phone or to letters. It’s been sorted now but the only direct communication I’ve had was with the debt company. So thank you!!

I wouldnt rate it 1 star but have NO choice but to rate something! I have received a text message and NO letter, the customer sevice rep was rude and not helpful at all spouting data protection but what protects us from legitimate charges? This guy even hung up on me so no nearer to a resolution or understanding where this apparent charge has genrated from.
Absolutely shocking.

The Customer Service team is really friendly and understanding. They genuinely try to help based on your individual situation.

Received a debt recovery notice (the first I’ve ever received) for a parking charge that I never received the original PCN for.

When I asked for proof of when the PCN was delivered, I was told none could be provided because it was sent by second-class post. As a result, the very first correspondence I received was a debt recovery demand threatening legal action and seeking £165.

My issue isn’t that I forgot to pay for the parking—I accept that. My issue is that I was never given the opportunity to pay the original charge because I never received the initial notice. The only “help” offered was a payment plan for the inflated amount, rather than any attempt to resolve the situation fairly. To make matters worse, when it became clear the conversation wasn’t leading to a payment, the call was simply ended with a “have a nice day.”

Based on my experience, the focus appears to be on recovering as much money as possible rather than helping customers resolve genuine issues.

Aalim was amazing always called if there were any issues with card payments. He went above and beyond each month and I have now cleared my debt. Thank you so much Aalim, your a star and deserve a raise lol 🤣. Very professional and caring. We need more people like him in the world. God bless you xx

I forgot to change the address on my V5 and forgot to pay the fine for parking. Spent some time on the phone yesterday confirming the payment and the adjusted amount to pay. Was promised that I will be sent a link and that the amount will be adjusted. Nothing was done and now I have to spend my Saturday on hold for an hour until they pick up the phone, while constantly repeating that you can easily make the payment on their automated payment system. I have a feeling customer service is the in the last place, considering they try to bully you to pay more money.

My father correctly got a parking fine which he paid over the telephone immediately but the ticketing company didn’t send a receipt and denied having received the payment.
The company Rachael works for was asked to get the nonexistent debt.
Rachael was very helpful and understanding. I sent bank statements several times to prove that it had been paid well within 14 days and eventually with Rachael’s help they accepted that it had been paid and the case was closed with no outstanding balance.

I received a parking fine in April which I disputed and I didn't hear nothing about it until I received a dept collection letter from dept recovery. I called them and was told that smart parking ltd sent me an email on 21/05/26 to say that my appeal was rejected, I advised that I didn't receive anything and that I had been regularly searching my emails by typing in smart parking but nothing came up, it wasn't until I scrolled through hundreds of emails did I find the response which was sent to me from citysmarti. I spoke to Mike at dept recovery and although he couldn't do nothing about the fine he did offer to set up a payment plan and said that if the parking company accepts my complaint to them then they would be happy to refund me, so I paid in full and am now waiting for a response from the complaints department at smart parking.

Just had an amazing convo with Patrick he explained how these car park companies work and helped me to make a decision, I urge anyone to ring them if you get a letter and they will explain hey they don’t take you to court and it goes back to the car park company and whether they take you to court is 50/50 but he’s put my mind at rest. I only stayed over 8 mins and tried to pay within 14 days but didn’t receive the letter till after the date.

I recieved a letter from Debt Recovery Plus for a PCN that i hadn't received. I called asking for an email address to share the parking payment receipt (proof that i paid for parking on the date of the PCN) but hte lady declined and said I should present the recceipt when the case goes to court!
I called again the next day and the guy ended up hanging up!

This debt recovery company acts on behalf of Parking Collection Services (PCS), and my overall experience has been extremely frustrating.

There is no proper customer service or direct telephone line to speak with someone about your case. The only contact numbers available are automated payment lines, making it almost impossible to discuss a dispute or obtain assistance.

My PCN went through the appeal process, but I do not believe the decision properly considered the evidence I submitted. After my appeal was rejected, the charge increased from £60 to £100. In many parking cases, motorists are given the opportunity to pay the original amount for a limited period after an unsuccessful appeal. In my case, the charge increased immediately, which I found unfair and unreasonable.

What is even more disappointing is the lack of communication. I raised concerns with the British Parking Association and also sent several emails to Parking Collection Services requesting clarification, but I received no meaningful response.

Rather than engaging with customers and responding to legitimate queries, the matter was simply referred to debt recovery. This gives the impression that recovering payment is prioritised over resolving disputes in a fair and transparent manner.

Overall, this has been a very poor experience. I would expect companies operating in the private parking sector to provide accessible customer service, respond to correspondence within a reasonable timeframe, and deal with appeals and complaints professionally and fairly.