DFS Furniture - Basingstoke レビュー 

I had researched online and wanted to see a physical version of the sofa. Lucas was able to assist in finding the match and we completed the paperwork to finalise my purchase. Now I wait till February for my delivery.

Served by Ben who was informative but not pushy making the whole experience enjoyable

Very helpful advice from Emjay which led me to buying two sofas.

Excellent help and advice with MJ in Basingstoke, knowledgeable, friendly, patient and supportive this evening. MJ made my purchase worthwhile and enjoyable. She is a star and a credit to you.

Purchased a new sofa/settee with the very helpful assistance from a member of your staff. Thank you.

Excellent customer service,very pleased with the information we received from the sales girl.

I had a brilliant experience with your store. One of you employee( Isabelle) was so kind and took all her time to explaining different products, the price and discount. She was really patient and kind.

Very well explained, not too in your face while we were browsing, quick and efficient and didn't go over the top with upselling!

Shortly after we entered we were warmly greeted by MJ who looked after us really well throughout our whole visit. She was extremely knowledgeable and friendly and made sure that we were aware of all the options available to us. The sofa we had picked out online beforehand was very comfortable when we tried it out. Thank you for your help in getting everything sorted out so quickly MJ.

A very good experience, looking for a couple of sofas. Staff were very polite and helpful, had good knowledge of the products and provided all the information we needed and more. All this and no pressure to buy. Having looked elsewhere, we returned the same day to place our order. Thank you. I'm sure we'll be comfortable on the sofas when they arrive.

I placed my order in July and was told 12 week delivery time frame.
I’ve waited 4.5 months for them to finally be delivered today… SCRATCHED!
Thousands spent and months waiting for them to arrived damaged. I’m so disappointed and angry.
I called DFS where Customer Service Team said that the delivery men should have taken photos! They did not. I told one of the delivery men that it was scratched. He said it’s just dust. I got a wet cloth and wiped it in front of him so he could see it was a scratch and he just shrugged and said that I would need to contact DFS, they’re just delivery men.
Oh and to top it off, that Customer Service agent then hung up on me.
Now I’ve been told I’ll have to wait for an upholsterer to come out to basically confirm that I’m not lying. Oh and when will they come out? 4th JANUARY 2022!
I was also assured that the cherished care kit I was badgered into buying would arrive with the sofas. It did not! The delivery men said it never comes with them and instead comes in the post. So when will it come in the post? According to DFS Customer Services.. they don’t know! The distribution centre is very busy right now!
Shocked. Appalled. Angry and so very very disappointed.
I’ll never buy anything from DFS again.

An excellent visit to DFS. An excellent range of 3-piece suites and very helpful staff.

Excellent staff member helped me with my decision

We originally went into our local dfs in basingstoke a few days before we brought our sofas. The staff were extremely helpful with everything from helping us with measurements, choosing the right one, and emotional and financial information as i recently lost my husband. When we went back to make our purchase, again we was treated with the upmost help and kindness. Thank you.

A very easy and quick experience and was dealt with by a lovely gentleman :)

No pressure when I entered the store and was allowed to browse. Once I needed assistance the staff were very knowledgeable and helpful. Took time to go through everything relating to the sofa I was interested in, from manufacture, materials, delivery, care and disposal of my old sofa.

Very friendly, informative and efficient. Nice and easy with some additional advice on the upkeep of the furniture

Great knowledgeable service, great empathy.

Brilliant service, very personable and listened to what I wanted. Disappointed I wasn’t able to buy the display carpet as it was exactly the colour I was after, no new ones left in stock