It was very good, there were choices of sofas and customer service adviser Moin was really great, he explained everything even show us how to take care of our sofa, one of the thing I liked you got ti... もっと見る
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We had the pleasure of being served by Izzath at your Beckton branch today. Izzath listened to our needs and ideas Made suggestions and recommendations. He was very professional and friendly we did... もっと見る
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The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... もっと見る
企業が回答しました
Exceptional staff, very friendly and knowledgeable. Kelly was excellent in that she spent a lot of time during my multiple visits by going through all the details of the products, the measurements and... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Claps Gate Lane, E6 6LH, London, 英国
- 0333 999 9789
4.8
優良
4158件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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DFS Furniture - Beckton からの回答
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Amazing experience with Izzath
Amazing experience with Izzath, he explained everything in great detail and showed us all the best options for the furniture we had in mind. Very friendly as well.
2026年7月30日
DFS Furniture - Beckton からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Staff is friendly and helpful
2026年8月4日
DFS Furniture - Beckton からの回答
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Disappointing delivery experience
We purchased a sofa and carpet in store for our new house. Before placing the order, we made it very clear that we wouldn't be getting the keys until 7th August and specifically asked for a note to be added so nothing would be delivered before the 10th. The sales assistant reluctantly agreed and told us it wouldn't be an issue because the sofas were custom made and wouldn't be ready before then.
What they failed to realise was that the carpet was a standard item that the supplier already had in stock. It was scheduled for delivery on the 5th, before we even had access to the house.
After calling customer service, we found out that no delivery notes had been added at all, despite our request. We called again the next day and were assured the delivery would be cancelled and that the carpet supplier would contact us to arrange a new date.
Instead, today we received an email saying the carpet had been delivered and, luckily, the sellers accepted it for us. This could have been avoided entirely if the delivery instructions we'd asked for had actually been added in the first place.
Now we have no way of checking the condition of the rug, and it's awkward having to rely on the sellers to accept deliveries for a house we don't even own yet. Overall, it caused a lot of unnecessary stress and frustration. Last but not least, we are lucky (in a sense) that our sofa is not available until October due to it being custom made. Had it been delivered on the same date as the rug, we would've ran into a lot more issues than we already have.
Based on this experience, we probably won't be shopping here in person again.
2026年8月1日
DFS Furniture - Beckton からの回答
Hello Brendan,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation. We're glad to hear the rug has now been received safely and we will aim to feed this back to ensure better care is taken when updating the notes, apologies again.
Kind regards,
Lia
DFS Customer Support
Moin was a good salesman
2026年8月3日
DFS Furniture - Beckton からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Salesman spoke way too much
Salesman spoke way too much
Just wanted to buy a sofa - ended up having a 45 minute sales pitch and tried to upsell us with a load of extras we did not ask for or want
Left very frustrated with the buying experience
2026年8月2日
DFS Furniture - Beckton からの回答
Good morning Jim,
Thank you for taking the time to share your review with us, we are disappointed to hear you did not enjoy your experience in-store and the completion of your purchase took longer than expected. Our sales advisers do aim to inform customers of everything available, including upgrades, additional extras and any other products that may be suitable for you. I will ensure this is fed back to the relevant management team to ensure our service is improved as necessary.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Beckton からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Moinul treated us like family and made…
Moinul treated us like family and made us feel very special and appreciated. Very nice man. Thank you for your attention to us.
2026年8月1日
DFS Furniture - Beckton からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Moin was unbelieavble with his detailed…
Moin was unbelieavble with his detailed knowledge and personlised customer service. Brilliant overall experience, highly recommed, thanks moin.
2026年8月1日
DFS Furniture - Beckton からの回答
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Moin.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Beckton からの回答
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Great service by moinul ay becktom
Great service by moinul ay becktom. Exceelnt xustomerse serbuce
2026年7月31日
DFS Furniture - Beckton からの回答
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Beckton からの回答
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Moin
Moin - excellent customer service,polite and professional with great knowledge and experience.
2026年7月28日
DFS Furniture - Beckton からの回答
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Beckton からの回答
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Beckton からの回答
Hello Sohael,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Our sales Moin was amazing
Our sales Moin was amazing. He was really helpful and answered all our questions
.
2026年7月27日
DFS Furniture - Beckton からの回答
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
DFS Furniture - Beckton からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I would like to commend Kumar for the…
I would like to commend Kumar for the excellent customer service he provided during my DFS bed purchase. He was friendly, knowledgeable, and patient throughout the process. He took the time to answer all my questions, His professionalism and helpful attitude made a real difference, and I really appreciate the outstanding service. Thank you Kumar.
2026年7月27日
DFS Furniture - Beckton からの回答
Hello Syed,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The sales rep whos name I have forgot…
The sales rep whos name I have forgot was very helpful and calm. Also offered a free delivery option and explained the entire sales process in detail.
2026年7月26日
DFS Furniture - Beckton からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
speaking to people that know there stuff
a fantastic man named noah that explained in good English.
2026年7月26日
DFS Furniture - Beckton からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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