We bought a sofa and chair from DFS, the whole process was nice and easy. The showroom is well laid out and the sofa's are displayed in contemporary settings. Our salesman, David, gave us a full demon... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Anna was very friendly and let us shop the way we wanted without feeling we were harassed. We were unable to deal with her once we got back as she had finished for the day and her colleague (unfortuna... もっと見る
企業が回答しました
First of all we were delighted to find a traditional wing back chair which we have been looking for without paying the earth, especially as we wanted to purchase 2 chairs. Mike came to our rescue a... もっと見る
企業が回答しました
I liked the way I was able to look around the store without being pounced on by sales assistants. When I was ready to purchase, I wasn't pressured, the sales rep (Neil) was knowledgable and made sugge... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Highwood Lane, Patchway, BS34 5TQ, Bristol, 英国
- 0333 999 9775
4.9
優良
5829件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We went into the store a few times as…
We went into the store a few times as we liked two and we couldn’t decide. The staff were very informative on product and let us look around on our own.
We purchases our furniture today and I am hoping it lives up to what it is like in the store
2026年6月7日
DFS Furniture - Bristol からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The staff were helpful and we got the…
The staff were helpful and we got the sofa we wanted
2026年6月6日
DFS Furniture - Bristol からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
George did a great job considering only…
George did a great job considering only 5 weeks with DFS
2026年6月6日
DFS Furniture - Bristol からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The experience of buying a new sofa …
The experience of buying a new sofa was made easier with the excellent customer service I received.
The staff were extremely friendly, helpful and answered all questions knowledgeably.
They listened and reassured my concerns around delivery.
2026年6月6日
DFS Furniture - Bristol からの回答
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The manager Tom and the sales person…
The manager Tom and the sales person called John I cannot thank enough they were so kind helpful and friendly I experienced excellent customer service. A big thank you to them both.
2026年6月5日
DFS Furniture - Bristol からの回答
Hello Ms Harper,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Bristol からの回答
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Looking to buy a new sofa and Tom was…
Looking to buy a new sofa and Tom was able to help. He was very friendly, polite and answered all the questions I had. Thank you Tom for making it such and easy experience. Would definitely recommend 😀
2026年6月3日
DFS Furniture - Bristol からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I was very pleased with the service i…
I was very pleased with the service i received from a guy called Mike, he spent time to look to what we wanted, and he helped us find it very impressed the with the whole sale, he answered all our questions .
nothing was to much trouble,
2026年6月3日
DFS Furniture - Bristol からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly service without being…
Friendly service without being pushy.Clear and concise information about different ranges of furniture.Clear and transparent about add on products available.Overall very good
2026年6月2日
DFS Furniture - Bristol からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Bristol からの回答
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very happy with our purchase of a recliner chair and sofa set!
John was very helpful when we picked out our recliner chair and sofa set. He went through all the different options of paying for the set and explained the delivery process clearly. We were very happy with our experience at DFS and look forward to receiving our new items for the living room 😊
2026年5月22日
DFS Furniture - Bristol からの回答
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with John in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Helpfull staff
The staff member that helped us was really helpful and nice. I’m not sure what his name was but was tall and blonde. He answered all the questions we had and explained everything we wanted to know.
2026年6月2日
DFS Furniture - Bristol からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
We’ve ordered the Stellar sofa and…
We’ve ordered the Stellar sofa and Michael from the Bristol store was amazing at helping us to decide what we wanted.
2026年5月26日
DFS Furniture - Bristol からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Great product and customer care
2026年6月1日
DFS Furniture - Bristol からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Not worth the hassle
From the moment we left the store after paying for our sofa and foot stall, we have been met with poor service. 18 weeks before the sofa arrived and only after chasing several times to be told each time it was ready to be delivered in a few days. When we finally received our delivery date for the next day we were told if were not in to collect it or wanted to reschedule it was £150 charge.
The sofa arrived, dirty, several loose staples causing a cut, a each cushion and body part of the sofa itself has snags in.
The foot stall arrived with no legs.
Once the repair man arrived he was unaware of the missing legs. Its has now been a month with still no legs, poor service on the phones each time with promise of call backs to which none have come. The last call has said the legs will arrive in store in 3 months time.
2026年6月1日
自発的なレビュー
DFS Furniture - Bristol からの回答
Hi Sarah,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Very relaxed
Very relaxed, quick but not rushed
Sat on one of your sofas.
Excellent experience
2026年5月31日
DFS Furniture - Bristol からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and kind
Really helpful and kind. Explained and answered every questions asked fully. Made the experience at DFS enjoyable.
2026年5月31日
DFS Furniture - Bristol からの回答
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really good experience with George
Really good experience with George. Very laid back. Very informative. Very nice Gent.
2026年5月31日
DFS Furniture - Bristol からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Linda was very helpful, explaining the features of
the cinesound sofa and the warranty very well.
2026年5月29日
DFS Furniture - Bristol からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Bristol からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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