We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... もっと見る
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Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... もっと見る
企業が回答しました
Great experience. Ali looked after us. No pushy sales tactics, came over asked how we were, if we needed anything and answered any questions we had. Left us to decide and then was happy to comeback a... もっと見る
企業が回答しました
Gary the salesman in Cambridge was excellent, giving all the information we required. He showed us the unit we were interested in and let us try it out. Because I have limited mobility he explained... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
442 Newmarket Road, CB5 8JL, Cambridge, 英国
- 0333 999 9817
4.9
優良
3530件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Customer Service
Great customer service and attentiveness, full process was explained in depth by Abul.
2026年6月14日
DFS Furniture - Cambridge からの回答
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Sales lady eliza very good and service…
Sales lady eliza very good and service excellent. Hopefully delivery will be as easy and hassle free.
2026年6月14日
DFS Furniture - Cambridge からの回答
Hello Neil,
Thanks for your lovely feedback, we’re glad to hear Eliza met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Cambridge からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
A lovely professional shop assistant…
A lovely professional shop assistant called Sally couldn’t have been more helpful. Talked through everything clearly
A great in store experience and lovely to be sat on the sofa I was actually buying
2026年6月14日
DFS Furniture - Cambridge からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The customer advisor at DFS Cambridge…
The customer advisor at DFS Cambridge who assisted us was extremely attentive, explained all the details clearly, and was very helpful throughout the process. We are very grateful for their support and would like to thank them sincerely."
Daha kısa ve doğal bir yorum isterseniz:
"We would like to thank the customer advisor at DFS Cambridge for being so helpful and attentive. They explained everything clearly and made the whole process easy for us. Excellent service!
2026年6月11日
DFS Furniture - Cambridge からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Helpful, attentive staff …
The furniture is well laid out and the staff are helpful and attentive without being intrusive. There was no sense of hurry and even a of coffee to keep you going.
2026年6月10日
DFS Furniture - Cambridge からの回答
Hello Sue,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful young man who explained…
Very helpful young man who explained everything to do with the actual sofas we are buying and just generally a very helpful and pleasant young man.
2026年6月10日
DFS Furniture - Cambridge からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Eliza gave plenty of good and…
Eliza gave plenty of good and helpful advice. She was extremely knowledgable about all the sofas.
2026年6月6日
DFS Furniture - Cambridge からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was very friendly and…
The salesman was very friendly and didn’t make you uncomfortable about buying anything and spoke to you about the goods and services that you would get after you got the goods.
2026年6月8日
DFS Furniture - Cambridge からの回答
Hello Philip,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Cambridge からの回答
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Cambridge からの回答
Hello Sarah,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent customer service and advice from Ali
I was very impressed with Ali he understood my predicament with passed history with another company and gave me sound advice. I just hope that l am as pleased with this furniture as l was with previous furniture l had from you many years ago. Great service all round
2026年6月5日
DFS Furniture - Cambridge からの回答
Hello Jackie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ali.
Kind regards,
Lia
DFS Customer Support
Very good experience
I saw Ali who I have seen before on a previous purchase. He was extremely pleasant and helpful and made the process very pleasurable.
2026年6月5日
DFS Furniture - Cambridge からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Cambridge からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed into the showroom and…
We were welcomed into the showroom and immediately offered refreshment by Shoobo , one of store advisors
We felt unpressured and were unrushed allowing plenty of time to walk around the showroom and decide our options.
2026年6月3日
DFS Furniture - Cambridge からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
We were impressed by the selection of…
We were impressed by the selection of sofas to choose from. We had good advice from helpful staff and did not feel pressured to buy,
On our second visit we chose our recliner sofa, had the great payment deal of up to 48 months interest free payments explained to us and enjoyed a cup of coffee to seal the deal!
We look forward to delivery
2026年6月1日
DFS Furniture - Cambridge からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Cambridge からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Really really good service
Really really good service, very helpful and patient. Store also has lots of choice.
2026年6月1日
DFS Furniture - Cambridge からの回答
Hello Karl,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The salesman was great
The salesman was great
Excellent knowledge and really helpful
Great staff and great service
2026年5月31日
DFS Furniture - Cambridge からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Disappointed to find I could have…
Disappointed to find I could have received immediate delivery of my recliner chair, same description and colour online. Having to wait 11 weeks to relieve my condition is a sour pill to swallow.
2026年4月12日
DFS Furniture - Cambridge からの回答
Good Afternoon Sheila,
Thank you for taking the time to leave your review. All delivery times can differ depending on the range. I am very sorry if this was not outlined to you when you placed your order. I will ensure that thisvfeedback is passed onto the relevant team.
Kind regards,
Jordan
DFS Customer Care
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