Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... もっと見る
企業が回答しました
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... もっと見る
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, 英国
- 0333 999 9763
4.9
優良
5041件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Brilliant customer service
Mabs understood immediately what was important to me. He was helpful, courteous and friendly. He assisted in the order to make the process simple and quick.
2026年5月23日
DFS Furniture - Colchester からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
No pressure to buy, knowledgeable staff
I felt no pressure throughout the process, very helpful staff, Elaine in the Colchester branch was lovely and made me feel confident that I will be getting a good quality product, and the process was simple and clear. Also everything was triple checked.
2026年5月23日
DFS Furniture - Colchester からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Singe the sales person
Our sales person, Singe, was fantastic. Left us alone when we needed it & was on hand to offer advice when we needed it. So friendly, approachable & professional.
2026年5月21日
DFS Furniture - Colchester からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great value for money and quality
Great value for money and quality, friendly and helpful staff
2026年5月23日
DFS Furniture - Colchester からの回答
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Friendly and helpful staff at DFS
Friendly and helpful staff at DFS. Thank you Mabs for your help.
2026年5月18日
DFS Furniture - Colchester からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Grant was fantastic in assisting us
Grant was fantastic in assisting us, no pressure at all.
2026年5月20日
DFS Furniture - Colchester からの回答
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Colchester からの回答
Good morning,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service, not pushy, but friendly and explained everything in detail (Grant).
2026年5月19日
DFS Furniture - Colchester からの回答
Good morning Sam,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Colchester からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Colchester からの回答
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Colchester からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Buying from DFS
The salesman let us go at our own pace and answered any questions we had without putting pressure on us. When we had decided on our purchase, he explained everything we needed to know in a friendly manner.
2026年5月16日
DFS Furniture - Colchester からの回答
Good morning David,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We have bought from DFS before and was…
We have bought from DFS before and was served by a Mr Singh who really helped us is our decision offered and explained all the available extras was not at all pushy excellent experience
2026年5月16日
DFS Furniture - Colchester からの回答
Good morning Graham,
Thanks for your lovely feedback, we’re glad to hear Mr Singh met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The customer service was brilliant
The customer service was brilliant. Chris assisted us through our purchase, was very professional, friendly, explained everything and gave us good advice.The whole experience was very enjoyable.
2026年5月15日
DFS Furniture - Colchester からの回答
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Colchester からの回答
Good Afternoon,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are sorry about the experience you are having with DFS and the lack of communication.
I have taken a look into your order and I can see you have contacted the customer service team who have advised the delivery team have contacted to arrange a delivery slot with you.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
Visited DFS Colchester shop today to…
Visited DFS Colchester shop today to sort out a new 3 seater and 2 seater reclining sofas today, Chris was very helpful and full of knowledge
2026年5月13日
DFS Furniture - Colchester からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Elaine was amazing
Elaine was amazing. Subtle sale engagement which we always prefer. No hard sale.
Professional. Thank you Elaine.
Nigel from catch the fox
2026年5月4日
DFS Furniture - Colchester からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Colchester からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The team at Colchester was brilliant…
The team at Colchester was brilliant specially Rachel & Mabs just wanted to say how helpful they was when choosing my sofa 10/10 Thanks guys.
2026年5月10日
DFS Furniture - Colchester からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Colchester からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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