Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... もっと見る
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レビュアーのコメントを見てみましょう
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... もっと見る
企業が回答しました
I visited DFS in Colchester today and was served by the lovely Elaine. She was really helpful and explained all of the options of sizes, material, colours etc. I purchased the Arundel furniture and... もっと見る
I loved that we were not followed around by a sales person. When we arrived he introduced himself and let us know where he would be if we had any questions. He was accessible, but not overbearing. He... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, 英国
- 0333 999 9763
4.9
優良
5041件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
All the staff were really friendly and helpful the moment we walked into the store especially Singh.
We were given plenty of time to look around the store so didn't feel rushed even though it took us a while to find what we were looking for. Once we had made our choice he gave us all the information we needed and answered all of our questions and made the whole experience stress free.
2026年7月1日
DFS Furniture - Colchester からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Brilliant company very professional and…
Brilliant company very professional and Kevin from the Colchester branch was superb and very knowledgeable helped me and my wife pick the right sofa size and colour he actually went above and beyond to help us highly recommend. Will be getting our new sofa soon can’t wait cheers again Kevin.
2026年7月1日
DFS Furniture - Colchester からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I purchased my furniture last October…
I purchased my furniture last October great salesman, good coffee, delivery was on time and friendly helpful delivery guys, I noticed on Sunday a dip in the lounger part of my sofa 3 springs had gone, phoned the shop sent a photo via email received a reply with a date for a technician to come and repair, the guy came today fixed the sofa the guy was polite friendly and very tidy, 10/10 DFS
2026年7月1日
自発的なレビュー
DFS Furniture - Colchester からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a great experience from start to…
I had a great experience from start to finish. The customer service was exceptional, and the team was friendly, helpful, and professional. Their approach made it an easy decision to buy the sofa without any hesitation. Thank you for making the whole process so pleasant!
2026年7月1日
DFS Furniture - Colchester からの回答
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Top notch service from mr Singh
Top notch service from mr Singh. Amazing service . Lovely bloke. Looking forward to getting new sofa
2026年7月1日
DFS Furniture - Colchester からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Elaine was very helpful and had all the…
Elaine was very helpful and had all the answers to my questions.
2026年6月28日
DFS Furniture - Colchester からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
DFS Furniture - Colchester からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Beautiful sofa
Beautiful sofa, bloke in the shop was very polite also, i held off with the review incase the sofa turned up with defects but very impressed, great service.
2026年4月26日
DFS Furniture - Colchester からの回答
Hello Carl,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Service was great from Emma and Singh
Service was great from Emma and Singh. Very helpful and a purchase made .
2026年6月28日
DFS Furniture - Colchester からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The reception that we were given and…
The reception that we were given and professionalism
2026年6月27日
DFS Furniture - Colchester からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience in Colchester showroom…
Great experience in Colchester showroom Chris was super helpful
2026年6月27日
DFS Furniture - Colchester からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great members of staff explained…new corner suite and chair poufee
Great members of staff explained different types of three piece suites explained clearly and precisely well done.
2026年6月26日
DFS Furniture - Colchester からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
no fuss
no fuss, no pushiness, just an introduction and left to browse and choose whilst being on hand to answer any questions
2026年6月26日
DFS Furniture - Colchester からの回答
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great Service
DFS had exactly the occasioinal tables that we needed to suit the decor of our room. The salesman, Chris, was knowledgeable and helpful, but most of all cheerful and an absolute pleasure to deal with!
For once it was enjoyable spemnding money!
2026年6月24日
DFS Furniture - Colchester からの回答
Hello Mike,
We are really grateful for your kind words and for sharing your experience in our store with Chris Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
The salesman was great
The salesman was great. I was buying for my first home so decisions took a bit longer, he was super attentive and patient. 10/10
2026年6月22日
DFS Furniture - Colchester からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Was served by Elaine made us feel…
Was served by Elaine made us feel welcome made us tea and coffee explained everything thing about our order .great friendly experience
2026年6月20日
DFS Furniture - Colchester からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I had a great time with the sales rep
I had a great time with the sales rep. He was very professional and helpful, nothing was too much to ask for. Great conversation as well
2026年6月19日
DFS Furniture - Colchester からの回答
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Member of staff who attended me was Singh who is a credit to your organisation. He was very patient, very informative and very knowledgeable about the products I was interested in. Overall an excellent experience
2026年6月16日
DFS Furniture - Colchester からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service at DFS today
Excellent service at DFS today. The sales assistant was fantastic — she explained everything clearly, answered every question with patience, and made the whole process straightforward. Really appreciated her knowledge and friendly approach. Highly recommended.
2026年6月15日
DFS Furniture - Colchester からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Elaine was fantastic from start to…
Elaine was fantastic from start to finish what a great assett
2026年6月15日
DFS Furniture - Colchester からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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