The staff member I dealt with was both friendly and knowledgeable. She went through bundle options and time frame I would receive my couch. She also gave me the option to add an arm chair to my order... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My entire experience with DFS furniture was amazing. The couch is probably the most comfortable couch I have ever sat on, and superb quality. It was expensive, but worth every cent, it's sturdy and lu... もっと見る
企業が回答しました
We had a great experience at DFS. Paula was very helpful and professional—she even brought a measuring tape to help us figure out if the footstool would fit, which made a big difference. The manager... もっと見る
企業が回答しました
Helpful, Friendly & Informative staff. The store manager and Katie, our sales representative, were particularly helpful in helping us decide upon and purchase our couch, and were very friendly, c... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
City Gate Park, Mahon Point, T12 DH0F, Cork, アイルランド
- (021) 435 9306
4.8
優良
2745件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A positive experience
The staff member I dealt with was both friendly and knowledgeable. She went through bundle options and time frame I would receive my couch. She also gave me the option to add an arm chair to my order after checking the size of the dimensions at home. All in all a very positive experience
2026年5月26日
DFS Furniture - Cork からの回答
Hello Jacinta,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Easy discussion with sales rep 😁
2026年5月24日
DFS Furniture - Cork からの回答
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Joe was really approachable and…
Joe was really approachable and helpful. Made the experience very easy.
2026年5月23日
DFS Furniture - Cork からの回答
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Paula was really helpful and…
Paula was really helpful and informative made our experience very seamless
2026年5月23日
DFS Furniture - Cork からの回答
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Damaged sofa no response from scammers
Scammers. Stay away from them. We ordered sofa when initially they said waiting time was 8w. Sofa arrived after 10w damaged and ripped. We didn't accept it. 4 days later still no phone call no refund. We logged it with consumers court and consumer centre in Ireland. Bunch of scammers. They will take your money and send you damaged product. Then no apology no refund. Scandalous unprofessional disgraceful pseudo company.
Manager is Cork store absolutely doesn't care about customer service, they fail to provide good quality product money leeches
2026年5月20日
自発的なレビュー
DFS Furniture - Cork からの回答
Good morning Joanna,
Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the difficulties faced regarding your order, and the time taken to provide a resolution. Rest assured this matter has now been escalated internally, and we will ensure a suitable solution is provided as a matter of urgency.
Kind Regards,
Holly M
DFS Customer Support
Delivery scheduling is a pain
Helpful in store
However it’s a pain trying to schedule delivery. They insist on ringing during working hours from unknown number and can’t schedule online.
They then will only say the day not time- and say you pay additional fee if reschedule
2026年4月19日
DFS Furniture - Cork からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Apologies if you keep missing the calls to schedule delivery, you can also contact us to rearrange delivery via email, text chat or social media. There will be no fee if delivery is rescheduled to a date more convenient for you.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Cork からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lady we dealt with was very pleasant…
Lady we dealt with was very pleasant and informative.
2026年5月12日
DFS Furniture - Cork からの回答
Hello Patricia,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Staff member Paula
Staff member friendly, efficient and patient. Paula took time to explain details and answer my questions.
2026年5月18日
DFS Furniture - Cork からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
My entire experience with DFS furniture…
My entire experience with DFS furniture was amazing. The couch is probably the most comfortable couch I have ever sat on, and superb quality. It was expensive, but worth every cent, it's sturdy and luxurious. Every visitor and family member that see it always want to know where I got it. The staff were very helpful and overall experience was great.
2025年7月2日
DFS Furniture - Cork からの回答
Good morning Eimear,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
This is my third sofa from dfs and each…
This is my third sofa from dfs and each buying experience has been excellent.I was given all options and address to help me make my final choice.
2026年5月17日
DFS Furniture - Cork からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Cork からの回答
Good morning Seamus,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Replacement of defective product
Having had a problem with one of your previous products, we were welcomed and assisted in a professional and friendly manner, resolving the issue with a replacement. The products are definitely of high quality and comfortable.
2026年5月10日
DFS Furniture - Cork からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Zero stars from us
Zero stars from us. Disgraceful pathetic service. They sent invalid link and we cannot track the item we ordered. I reported this twice and nothing was done about it. No new link provided, zero help.
The level of incompetence and lack of professionalism are shocking.
We paid 3.5k for the sofa and were told max waiting time is 8w. Its been 10w now and still no delivery. Assistant Manager in Cork store was extremely rude. I questioned all negative online reviews and she said they are irrelevant...thats how they value customer review, for them its irrelevant. Store Manager from Cork called me from blocked number (extremely unprofessional) and disconnected during the call as he couldnt simply explain why they fail to deliver.
Definitely we will never order again and do not recommend !!
2026年5月13日
自発的なレビュー
DFS Furniture - Cork からの回答
Hi Joanna,
Thank you for taking the time to leave us your review. We do appreciate any feedback.We are so sorry to hear you are awaiting delivery of the furniture as I can appreciate your frustration with this.
The link is available on our website to find, its in the top left hand corner, here is a link for you: https://www.dfs.co.uk/trackmyorder. When inputting the infomation please ensure there are no spaces after the order number or surname or this will not work. If its the dates thar aren't updating then we can chase this internally for you with the supplier.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Cork からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Omar was amazing at his job and made…
Omar was amazing at his job and made picking a couch for my new home so much easier
2026年5月10日
DFS Furniture - Cork からの回答
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Helpful, Friendly & Informative staff.
Helpful, Friendly & Informative staff.
The store manager and Katie, our sales representative, were particularly helpful in helping us decide upon and purchase our couch, and were very friendly, clear and concise.
We'd be more than happy to business in the DFS Cork store in the future.
2026年5月10日
DFS Furniture - Cork からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Cork からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
We had a great experience at DFS
We had a great experience at DFS. Paula was very helpful and professional—she even brought a measuring tape to help us figure out if the footstool would fit, which made a big difference.
The manager also came over to check everything and thank us, which was a really nice touch. Overall, lovely service and a very positive experience.
2026年5月4日
DFS Furniture - Cork からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Cork からの回答
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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