Tony the sales person made us feel at ease and didn’t pressure us at all with our purchases we took our time and he very professionally helped us with any questions we had. Not once did he come across... もっと見る
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We recently purchased a sofa from DFS and would like to express our appreciation for the excellent service we received from Tony. From the moment we entered the store, he was friendly, knowledgeab... もっと見る
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Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we ans... もっと見る
企業が回答しました
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that wo... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Station Dr, Merry Hill Retail Park Unit 2, DY5 1SY, Brierley Hill, 英国
- 0333 999 9844
4.9
優良
3778件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great experience at DFS Merry Hill
Great experience at DFS Merry Hill. Steff was really friendly, helpful and made the whole process easy from start to finish. She answered all of my questions and helped me find a great sofa without any pressure. Really pleased with the service. Thanks again, Steff!
2026年7月29日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Excellent service I had to wait a while…
Excellent service I had to wait a while for Aliyah to serve me as she was called away to sort a problem but was very sorry when she returned but it was fine and offered me a discount most appreciated.
2026年7月29日
DFS Furniture - Dudley からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Attentive and friendly staff
Attentive and friendly staff. Great store layout and excellent customer service. Steph in particular stood out. Kind, courteous and an eye for detail with helping me to look at an accent chair that would match my sofa purchased on an earlier DFS visit this year.
2026年7月28日
DFS Furniture - Dudley からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The store manager and other staff…
The store manager and other staff treated as very well . I am very happy with my purchase .
2026年7月27日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Visited the store on the 26th July, from start to finish I was made to feel welcome as soon as we started talking to the assistant she kindly offered us a drink straight away. All our queries we answered, the assistant wasn’t trying to force a sale or push us like many others can be I would use her name but unfortunately I didn’t quite catch it. Overall it was a good experience.
Thank you.
2026年7月26日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Concise clear no time wasting clear…
Concise clear no time wasting clear response to questions
2026年7月26日
DFS Furniture - Dudley からの回答
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
Ecellent customer service
Excellent customer service from shami, he went above and beyond
2026年7月26日
DFS Furniture - Dudley からの回答
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Steff was great to deal with We had a good experience with Steff…
We had a good experience with Steff looking after us, lovely girl very personable. We were helped to make the order and she explained all our options so we could make an informed choice. So we placed the order and now we await these new items
2026年7月24日
DFS Furniture - Dudley からの回答
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Steff met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Aaliyah was superb
Aaliyah was superb, she was so helpful and friendly. She went all the way to get us all the best deals. Go to Dfs Dudley and ask for Aaliyah. She will provide best customer service tailored to your choice and budget.
2026年7月25日
DFS Furniture - Dudley からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaliyah.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Dudley からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Matt was very thorough when explaining…
Matt was very thorough when explaining everything from our 1st visit to our visit today to place our order. He went though everything and explained it very well and asked us if we were happy with everything he had told us. Very professional and knowledgeable would highly recommend
2026年7月24日
DFS Furniture - Dudley からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Matt.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Dudley からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and lovely staff
Experience was quick, efficient and helpful. Lovely staff very friendly!
2026年7月23日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer service was fantastic I…
Customer service was fantastic I received today, lady was very helpful and attentive would recommend going here for a sofa top customer service and customer satisfaction form the lady who served me forgot her name she had Chanel glasses and curly hair .she is great :)
2026年7月22日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We've purchased numerous sette's from…
We've purchased numerous sette's from DFS over the years..... the reason is, we've always experienced great customer service
2026年7月20日
DFS Furniture - Dudley からの回答
Hello Jeff,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Tony was great
Tony was great, very personable and informative, customer service was great, didn't feel pressured into making a purchase and he listened to what I needed.
2026年7月19日
DFS Furniture - Dudley からの回答
Good Afternoon,
We are really happy that Tony met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
First Time Visit
Visited DFS for the first time to purchase a new sofa - it took x3 visits to make a final decision
All staff members we interacted with were friendly & helpful
In particular, Aaliyah who we completed our purchase with was amazing.
She explained everything clearly, made sure we understood the lead time for delivery and also was completely clear on expectations if we should need to claim on the additional cover we purchased for damage etc.
A credit to the DFS team
2026年7月12日
DFS Furniture - Dudley からの回答
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaliyah.
Kind Regards,
Jordan
DFS Customer Support
Fabulous- 5 Star service from Aaliyah
Fabulous- 5 Star service from Aaliyah, So helpful and professional- A credit to DFS - Highly recommend.
2026年7月19日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Lovely sales person
Lovely sales person, easy to deal with and he informed us of all the options you have to offer.
2026年7月19日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The sales person was great
The sales person was great! Informative but not too pushy ( Aaliyah)
2026年7月18日
DFS Furniture - Dudley からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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