We just had a great service by DFS whilst purchasing a sofa. Member of staff (can't remember her name unfortunately) took through the process explaining everything in a clear and efficient way. There... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Heather was very helpful and friendly and listened carefully to our requirements before giving advice. Our questions were well handled and clearly answered. We were very happy with our experience
企業が回答しました
I was served by Curtis, and he was absolutely fantastic. He was attentive, without being pushy, and relaxed. He was very clear in his explanation and made sure that I understood all the pertinent... もっと見る
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We liked that we were able to browse and sit on sofas and chairs without being pressured to buy, but were asked if we needed any help. Sian, (hope that is the correct spelling), was a lovely, cheery... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, 英国
- 0333 999 9816
4.9
優良
4109件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Firstly the shop was very welcoming
Firstly the shop was very welcoming . The staff didn’t come around badgering us
2026年5月26日
DFS Furniture - Exeter からの回答
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Exeter からの回答
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
The help of Curtis
The help of Curtis, one the Exeter staff who helped me make a decision and purchase.
2026年5月26日
DFS Furniture - Exeter からの回答
Hello Jan,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The level of service and assistance we…
The level of service and assistance we received from Kirsty at Exeter was first rate.
2026年5月25日
DFS Furniture - Exeter からの回答
Hello Mr McMaster,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Curtis was really friendly and helpful
Curtis was really friendly and helpful. We knew what sofa we wanted but he made the process super easy and quick! Very good customer service.
2026年5月25日
DFS Furniture - Exeter からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Exeter DFS…
The lady we dealt with at Exeter DFS was amazing. Talked us through the process, helped us pick the best size, look through the different care options. Truly a great experience
2026年5月25日
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
The lady that delt with my sale
The lady that delt with my sale. Was fantastic. Brilliant service
2026年5月25日
DFS Furniture - Exeter からの回答
Hello Amanda,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
I was served by Curtis, and he was absolutely fantastic. He was attentive, without being pushy, and relaxed.
He was very clear in his explanation and made sure that I understood all the pertinent details.
His customer service is par excellence.
2026年5月25日
DFS Furniture - Exeter からの回答
Hello,
We are really grateful for your kind words and for sharing your experience in our store with Carl. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Heather was very helpful and friendly…
Heather was very helpful and friendly and listened carefully to our requirements before giving advice. Our questions were well handled and clearly answered. We were very happy with our experience
2026年5月24日
DFS Furniture - Exeter からの回答
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Purchase of new recliner sofa
We just had a great service by DFS whilst purchasing a sofa. Member of staff (can't remember her name unfortunately) took through the process explaining everything in a clear and efficient way. There was no hard sell of the extras (gliders, sofacare) but, once it was explained about the benefits of the sofacare service we purchased that. Staff member also discovered our particular sofa was in a promotion that saved us an extra £300 which we hadn't realized. Overall a great customer service experience!!
2026年5月19日
DFS Furniture - Exeter からの回答
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Marcus was very informative all the way…
Marcus was very informative all the way through the process
2026年5月22日
DFS Furniture - Exeter からの回答
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Exeter からの回答
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Very lovely staff helpful and…
Very lovely staff helpful and informative showed us all the options and helped us pick what works for us.
2026年5月21日
DFS Furniture - Exeter からの回答
Hello Kat,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
DFS Furniture - Exeter からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
DFS Furniture - Exeter からの回答
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Well explained and was approachable.
Well explained and was approachable. Have lots of collections.
Soon we entered the show room, we were guided by the staff Kaylee, [Name not sure]she was amazing.
Each and every stages were well explained .
2026年5月12日
DFS Furniture - Exeter からの回答
Good morning Binu,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Sian - Exeter
Our sales assistant, Sian, was informative, knowledgeable and clearly passionate about helping others.
2026年5月17日
DFS Furniture - Exeter からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Sharn was extremely helpful and very…
Sharn was extremely helpful and very polite and professional. She made the whole process very simple. Highly recommended.
2026年5月5日
DFS Furniture - Exeter からの回答
Good morning Jo,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Exeter からの回答
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Kirsty
Excellent customer service from knowledgeable staff great choice of sofas to pick from. The staff were helpful without being pushy.
2026年5月17日
DFS Furniture - Exeter からの回答
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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