Customer service was excellent from the moment we walked through the door! Paul was extremely informative. He addressed our physical needs, asked if we had previously looked at the online store for i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Customer service was excellent from the moment we walked through the door! Paul was extremely informative. He addressed our physical needs, asked if we had previously looked at the online store for i... もっと見る
企業が回答しました
Friendly and respectful staff. Purchase processed quick and efficient without any unnecessary pressure.everything was explained clearly. Any questions answered in a simple manner. Top service.
企業が回答しました
The service was spot on from Rhianna. She was very informative about several sofas we looked at. She gave us time to look around, discuss what we wanted for our budget and have good advice about the s... もっと見る
企業が回答しました
Fantastic in-store service. Raheel knew absolutely everything there was to know about our queries and was incredibly helpful when I was looking for quick delivery corner sofas. Helped us pick out a so... もっと見る
企業が回答しました
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述

Broadway, Centre Park, OL2 5HX, Oldham, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

DFS Furniture - Oldham からの回答

DFS Furniture - Oldham からの回答
Listened to what our requirements were and answered all our questions in detail without being pushy just informative throughout the discussion.
We then visited next home next door to compare options and they weren’t offended when I informed them.
We returned for more explanation on cushion options and then as they were very flexible on finance and we could pay the outstanding balance off early with out penalties we decided to order the sofa we liked.

DFS Furniture - Oldham からの回答
Paul was very welcoming and helped with everything I asked for, his customer service was excellent

DFS Furniture - Oldham からの回答
What made my experience great was how smooth and stress free the whole process felt from start to finish. The staff member at DFS was friendly, and knowledgeable without being pushy, which made it easy to take my time and choose the right bed and colour. They explained the different options clearly, including materials and colour.
Overall, DFS stands out for combining good quality products with a customer focused approach. There’s a clear effort to make the buying experience easy and reassuring, which makes a big difference when making a larger purchase like a bed.

DFS Furniture - Oldham からの回答
Amazing experience very helpful staff and supportive and helped us find out dream sofa for our home

DFS Furniture - Oldham からの回答

DFS Furniture - Oldham からの回答
Pleasant informative salesman, extensive choices from an extensive range with excellent prices

DFS Furniture - Oldham からの回答
Good help from Matt Lea in the store with dimensions then went home to check it would fit before ordering over the phone from home. I emailed Matt for him to ring me, giving my phone number.
Matt wasn’t available when DFS rang me but Jenny took the order. Unfortunately she spelt my surname incorrectly on the order so I wasn’t able initially to logon and settle the balance on the website. Having spotted the name was incorrect when the confirmation email came through I was then able to logon and pay.
Update:
Matt had been called to A&E for his son, but got back to me later by email and sorted out the spelling error on the order. I’ve uprated the score to 5 stars for his dedication to getting a good job completed!

DFS Furniture - Oldham からの回答

DFS Furniture - Oldham からの回答
Made welcome, allowed to browse and take our time, salesperson (Paul) was really helpful and friendly, the customer service was excellent.

DFS Furniture - Oldham からの回答
Excellent service thanks to Jenny @DFS.
Highly recommended.

DFS Furniture - Oldham からの回答
Nice to go and actually test a sofa before you buy to see how cumfy it is!
Helped and advised at the Oldham store by Mike.

DFS Furniture - Oldham からの回答
Staff was very helpful. But Delivery dates are not up to customers. I wasn’t made aware of this. I was told I would get a choice on dates and times for delivery. Which was not the case. To change delivery days you will be charged extra. I think that was unfair to not give me a choice.

DFS Furniture - Oldham からの回答
From the minute we walked through the door we was greeted with very friendly staff especially Rihanna she was so helpful and a really nice person to talk to she made our experience in buying a sofa so relaxing and you didn't feel under pressure.

DFS Furniture - Oldham からの回答
Excellent service and advice from Ian.
No pushy sales techniques , left me to browse but was on hand for help.
Explained all the options around the sofas.
10/10

DFS Furniture - Oldham からの回答
Went into DFS looking gfor a dofa and vjsir mrrt paul wjo eent tjtough all the fiffrent types of sofas paul who took cste of me was so helpful he wss so paient with me jad aclivrly cup odf coffee thanosvpaul fot ur sssiants

DFS Furniture - Oldham からの回答
The staff are really nice helpful Paul the man that served me shown me round all the furniture so I could choose what I wanted he was very informative about the furniture

DFS Furniture - Oldham からの回答
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