We were looking to browse. The staff welcomed us on arrival, but weren't pushy. We felt relaxed enough to take our time to choose the right sofa. When we asked a question or had a concern the staff w... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience at the weekend. Maddie was helpful but didn’t pressure us or follow us around which we’ve experienced in other stores. Made the order process simple and straight forward
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Just been to DFS Rugby and had the best customer service, staff were so polite and welcoming, letting me look around at my own pace but ready to answer any questions. When choosing my sofa, they tal... もっと見る
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Made 2 previous visits to look for 2 sofas and ordered swatches. On both occasions staff were very helpful. My last visit was to ask a few questions before making a decision. The sales lady was able... もっと見る
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企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Forum Drive, Unit 25 Elliottâ Field Shopping Park, CV21 1SR, Rugby, 英国
- 0333 999 9524
4.9
優良
2398件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bob was great had a great experience
Bob was great had a great experience, he explained every to me
2026年7月9日
DFS Furniture - Rugby からの回答
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were left to browse to look at sofas…
We were left to browse to look at sofas on our own and in our own time. We were offered refreshments and given all the information we needed when we had made our decision.
2026年7月7日
DFS Furniture - Rugby からの回答
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Helpful but not pushy
Bob took time to explain the options / fabric / colour selection etc. Took time to understand what we wanted, helpful but not pushy. Samples available to help with selection. Polite and friendly staff explained the ordering and delivery process.
2026年7月4日
DFS Furniture - Rugby からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very polite and curtious lady
Very polite and curtious lady
Everything about the sofa I was interested in was explained in detail and easily understood. All questions I asked were answered fully for me.
Thank you.
2026年7月6日
DFS Furniture - Rugby からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
You salesman Bob was extremely helpful.
You salesman Bob was extremely helpful.
The other members of staff were also nice and friendly but no one was pushy.
Everything was explained and our needs were understood
2026年7月3日
DFS Furniture - Rugby からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We were attended to with patience and…
We were attended to with patience and respect.all aspects of the sale were fully explained and we enjoyed our experience with dfs rugby
2026年6月25日
DFS Furniture - Rugby からの回答
Hello Malcolm,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The customer service was very good
The customer service was very good. Listened to what I wanted and got through all the mandatory announcements they had to without any fuss. Didn’t push any extra sales.
2026年7月2日
DFS Furniture - Rugby からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Just what we wanted!
Megan was really helpful and allowed my partner and I to find the best option for us in our new home. Very informative and friendly. Definitely would recommend Megan! :)
2026年6月30日
DFS Furniture - Rugby からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service. Sound Informative advice and guidance at every point to enable us to make the right decision. Highly recommend.
2026年6月28日
DFS Furniture - Rugby からの回答
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Rugby からの回答
Hello Jamie-Lee,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Georgia was really great help today…
Georgia was really great help today brilliant customer service
2026年6月27日
DFS Furniture - Rugby からの回答
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Bob was great!
Bob greated us and was very helpful, showing us several sofas in the style we’d like, as well as a few others! He went through the process and answer all our questions and did us a really good deal.
2026年6月26日
DFS Furniture - Rugby からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bob met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
You Can't Go Wrong With DFS...
This is the 2nd sofa I have purchased from DFS. The website is so easy to use and gives precise measurements so there's no need for errors when selecting the right one.
2026年6月26日
DFS Furniture - Rugby からの回答
Good Morning,
Thank you so much for sharing your 5* review with us, your feedback is much appreciated. We are so happy to hear that you found our website easy to navigate when placing your order.
Kind Regards,
Jordan
DFS Customer Support
The lady who helped us today was polite…
The lady who helped us today was polite not pushing. Gave us some information when we arrived in the shop left us to go and wonder around the shop which was nice not to be followed around the store . She was helpful curious friendly made us a coffee.the transaction for buying was very quickly done very happy with the service received.
2026年6月20日
DFS Furniture - Rugby からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Maddie was great
Maddie was great, let us get on with looking for our sofa, then when asked was there answering all our questions.
Very informative and helpful & staying on after her shift had finished to complete our purchase.
Lovely lady & super helpful 🥰
2026年6月13日
DFS Furniture - Rugby からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
DFS Furniture - Rugby からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Rugby からの回答
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Rugby からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very knowledgeable staff
Very knowledgeable staff , no hard sell . Pleasurable buying experience
2026年6月11日
DFS Furniture - Rugby からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
We had a great experience with Debbie
We had a great experience with Debbie - she was very polite and professional, talked us through every step and made our ordering experience painless.
2026年6月10日
DFS Furniture - Rugby からの回答
Hello,
Thanks for your lovely feedback, we’re glad to hear Debbie met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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