Excellent customer service, the Salesman who helped us had only been in the store for 3 months (I wish I had taken his name), he was very informative and explained everything to us and helped us wit... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Could not have been more helpful.he went through all details for ordering our order plus the guarantee that is offered this is our 3rd settee and chair from DFS with electric reclining we are very hap... もっと見る
企業が回答しました
Having bought from DFS many times we were not disappointed again this time. The staff were exceptionally helpful, didn’t pester you but on hand to answer any questions/queries. We were left to wonder... もっと見る
企業が回答しました
Very efficient and informative sales person,explained everything we asked, Would recommend to anyone. Oh and had a cappuccino as well.Thank you John.
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, 英国
- 0333 999 9745
4.9
優良
4193件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We were told a date for delivery and it…
We were told a date for delivery and it didn’t turn up leaving us with nothing to sit on for 2 weeks. When the suite finally arrived the sofas were uncomfortable. Engineer put another layer of foam in seat as that’s all they would offer us. It’s still uncomfortable .
Never again will we use dfs
2026年4月9日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you for taking the time to share your feedback, we are sorry to hear you have rated DFS 1 stars. It is very disappointing to hear you also remain unhappy despite the order being discussed in full with management and a resolution agreed upon.
The comfort levels of furniture would be personal preference, if there is a fault found then we will assist but in this case, extra filling was fitted as a gesture to help better accommodate your needs. Apologies you do remain unhappy despite this.
Kind regards,
Lia
DFS Customer Support
Helen was very informative and helpful
Helen was very informative and helpful. Even when I changed my mind last minute on the colour nothing was a problem
2026年7月8日
DFS Furniture - Shrewsbury からの回答
Hello Cerys,
Thanks for your lovely feedback, we’re glad to hear Helen met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Extremely helpful
Extremely helpful, no pressure, a pleasure doing business in the store. No problems whatsoever.
Highly recommended.
2026年7月8日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Employee was very knowledgeable and…
Employee was very knowledgeable and efficient when ordering the sofa and bed frame. I would highly recommended DFS and would use this company again!
2026年6月28日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Immediately approached to offer any…
Immediately approached to offer any assistance then left to wonder around, when ready Sarah was incredibly helpful and very pleasant
2026年7月5日
DFS Furniture - Shrewsbury からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great experience in DFS Shrewsbury
Great experience in DFS Shrewsbury. I knew what I wanted after online research and was looked after by Sarah from the moment I walked into the store. Long wait for delivery but in my case that is fine. If delivery goes as planned then five stars all round.
2026年7月3日
DFS Furniture - Shrewsbury からの回答
Hello David,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Excellent experience
Excellent experience. The staff were very helpful and went out of their way to be courteous. This is our first purchase from DFS and so far we are very pleased.
2026年7月3日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent company
A very warm welcome welcome wasn't put under any pressure the staff were excellent especially Ella I would definitely recommend this company
2026年7月2日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Nice polite and left me alone to make…
Nice polite and left me alone to make my choices. Only gave helpful input when asked.
2026年7月2日
DFS Furniture - Shrewsbury からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Ella was so friendly and helpful and…
Ella was so friendly and helpful and had so much patience with me
2026年6月30日
DFS Furniture - Shrewsbury からの回答
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The service was excellent the sales…
The service was excellent the sales assistant answered all our questions, left us to sit on the sofa for as long as we needed to make sure that it was what we wanted. She made us a coffee and left us alone until we had made our decision. We let her know when we were ready and she sorted it all out for us while we relaxed on the sofa.
2026年6月28日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Top notch service
Top notch service, polite and attentive. Not pushy like normal sales people
2026年6月29日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Shrewsbury からの回答
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Really helpful and happy to help find…
Really helpful and happy to help find us the perfect sofa and deals. Really recommend
2026年6月26日
DFS Furniture - Shrewsbury からの回答
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Very good experience
Very good experience, really easy the salesperson Ella dealt with my purchase in an efficient manor she was very informative and wasn’t pushy at all I’d very much recommend her. Overall the staff I encountered were really friendly and were not pushy at all. I didn’t feel pressured into buying anything I didn’t want and I’d shop here again
2026年6月26日
DFS Furniture - Shrewsbury からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ella.
Kind Regards,
Jordan
DFS Customer Support
Assistant came over to us very quickly…
Assistant came over to us very quickly we knew what we wanted ,he went through the choices of colours and materials with us explaining the choices that we could order ,very friendly and confident we felt relaxed and not pushed into anything.
2026年6月26日
DFS Furniture - Shrewsbury からの回答
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My salesperson was lovely friendly and…
My salesperson was lovely friendly and helpful. Knowledgeable and not too pushy.
2026年6月23日
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
DFS Furniture - Shrewsbury からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Having staff that listen to what you…
Having staff that listen to what you want and have great product knowledge make for a very happy customer. Chloe was extremely patient whilst we chose our recliners, nothing was too much trouble. Highly recommended
2026年6月20日
DFS Furniture - Shrewsbury からの回答
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Tony was great
Tony one of the managers there took my order and was great. He took time to listen to what I wanted and showed us other sofa's and didn't rush us at all. All the questions were answered and explained fully. Would love you to tell Tony that he did a great job please.
Many thanks Sally
2026年6月14日
DFS Furniture - Shrewsbury からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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