We came into store yesterday to a view sofa we had been looking at online. We were met by michael who couldnt do enough for us, he was not over powering but was on hand to answer any questions and of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Calum the sales person who assisted us in choosing right product he is so knowledgable on products available. He didn’t give hard pressure sales that we experienced from other furniture suppliers, th... もっと見る
企業が回答しました
We thought Darren was brilliant. He was very knowledgeable about the different furniture and options available to us in the Mersy Retail Park store. We would definitely recommend DFS to our family and... もっと見る
企業が回答しました
Staff were amazing, came over straight away to see if we needed help, he was really chatty and knowledgeable about the sofa i was interested in and very lovely and helpful guy
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Speke Road, L24 8QB, Liverpool, 英国
- 0333 999 9794
4.9
優良
3387件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
DFS Furniture - Speke からの回答
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Darren
We were helped by Darren in the Speke DFS store and he was extremely helpful, knowledgeable, and friendly. He was very thorough with his explanations and ensured that we knew everything regarding the sofa we purchased prior to buying it.
2026年6月6日
DFS Furniture - Speke からの回答
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Speke からの回答
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great service and very helpful
Great service and very helpful.
Tony took time to explain the whole process and gave us the best option.
It was a lovely experience.
2026年6月5日
DFS Furniture - Speke からの回答
Hello Duene,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS Furniture - Speke からの回答
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Fast efficient friendly informative…
Fast efficient friendly informative service provided, in and out in 40 minutes with the sofa I wanted. 10 out of 10.
2026年6月3日
DFS Furniture - Speke からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Hidden delivery costs
First and foremost, the team were excellent. The ladies were very friendly and helpful, offering advice and reassurance over choices.
They carefully explained the options for after care, the warranty etc. so we were completely aware. At the point of breaking down the bill, I felt the experience changed. Unexpectedly, the bill for delivery was announced as circa £130. There was no pre warning of the delivery costs which, we found latterly, are advertised around other showrooms (not DFS). Having spent months saving to pay for the couch outright, we did not expect to have to foot additional significant delivery charge. Thankfully to save embarrassment, I was able to pay for it using my overdraft which I then had to borrow from family to cover to save on unauthorised OD bills. Overall, I'm not particularly pleased with the experience and would recommend to friends and family they shopped elsewhere. Again, the staff were excellent and this is in no way a reflection on the service they provided.
2026年5月27日
DFS Furniture - Speke からの回答
Hello,
Thank you for taking the time to leave us your review. We do appreciate any feedback.
We are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
We do assure you that the delivery charge is always discussed at the point of sale when purchasing in our stores or over the phone and is also shown on the checkout when placing an order online.
Kind Regards,
Lorraine A
DFS Central Customer Support
Susan Rimmer made our experience…
Susan Rimmer made our experience amazing. Susan explained everything and assisted us both with our experience. I would highly recommend family and friends if purchasing a settee to speak to Susan. Susan’s knowledge about our purchase was outstanding. 10 out 10 for customer service she was just brilliant ⭐️
2026年6月3日
DFS Furniture - Speke からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
DFS Furniture - Speke からの回答
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Sue was brilliant
Sue was brilliant, pleasant, and intelligent, with a great sense of purpose
2026年5月31日
DFS Furniture - Speke からの回答
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Long lead time.
Good knowledgeable service throughout.
No pushy sales. Just lacking on speed of delivery (11weeks).
2026年5月23日
DFS Furniture - Speke からの回答
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Nicole was the best representative
Nicole was the best representative. She took her time to explain everything to us and discussed not rush. She answered all our questions and gave the best service possible. The sofa selection is also great and we love the one we got.
2026年5月29日
DFS Furniture - Speke からの回答
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nicole.
Kind Regards,
Jordan
DFS Customer Support
We visited your Speke store and was…
We visited your Speke store and was helped by Tony. He’s an absolute credit to your company and went above and beyond helping us chose our new furniture for our new home! No question was too much and he gave all the best advice. When we visit the store in future we will be sure to ask for Tony!
2026年5月17日
DFS Furniture - Speke からの回答
Hello Alan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Tony.
Kind regards,
Lia
DFS Customer Support
Very good salesman
2026年5月25日
DFS Furniture - Speke からの回答
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Speke からの回答
Hello Linda,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Helpful staff
Helpful staff,
I had viewed the sofa online, so I had an idea of what I wanted, once I was in the store I made my decision, Chloe (staff member) was very helpful and pleasant, I was more than happy with the service, she answered all my questions and the whole process took about twenty minutes ( I've been longer buying a dress), thanks again for a great service.
2026年5月15日
DFS Furniture - Speke からの回答
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Excellent experience purchasing a new…
Excellent experience purchasing a new sofa. Staff excellent made the experience enjoyable.
2026年5月18日
DFS Furniture - Speke からの回答
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Darren was very helpful and…
Darren was very helpful and informative. Very happy with the service
2026年5月18日
DFS Furniture - Speke からの回答
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Speke からの回答
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Dealt with in the most professional…
Dealt with in the most professional way, by a pleasant and professional member of staff at DFSSpeke
2026年5月17日
DFS Furniture - Speke からの回答
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。