I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... もっと見る
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... もっと見る
企業が回答しました
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
150-151 Westfield Avenue, The Street, E20 1EN, London, 英国
- 0333 999 9798
4.8
優良
659件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mr Mohammad best sales manager
Mr. Mohammad from DFS Stratford was the best sales manager that I met. Very helpful and communicativ, give us all the informations and details. Great experience in that store. Thank you and I can't wait to receive my order!
2023年1月25日
DFS Furniture - Stratford からの回答
Good Morning Bogdan,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mohammad met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Lia P
DFS Central Customer Support
Pleasant experience
We were welcomed in a good way (with a smile)
Our questions were listened too and answered professionally.
2023年1月23日
Good customer service
Great service and well attended to all through the visitation in the store
2023年1月21日
Muhammed sales manger was very helpful…
Muhammed sales manger was very helpful showed and explained everything he is a good sales person for your company
2023年1月21日
Very welcoming with a big smile
Very welcoming with a big smile. Shaun was very professional and helpful. We really enjoyed the experience of purchasing from DFS.
I definitely recommend 👌
2023年1月19日
I visited the store in Stratford and…
I visited the store in Stratford and the assistant said there were cheaper, ex-showroom sofas in the warehouse, that could be delivered faster than 7 weeks. Turns out not true. I called HQ and and they said 'don't know why she told you that, we don't have any in warehouse', so after waiting 3 days, I eventually had to buy the full price one and wait full seven weeks delivery. Was a bit annoying.
2023年1月15日
DFS Furniture - Stratford からの回答
Hello Kris,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies in regard to your experience so far with DFS.
We do sometimes have ex-display sofas available to purchase so can only apologise for the conflicting information that you have been given regarding this.
Kind Regards,
Simon T
DFS Central Customer Support
A Pleasant Experience
Natalia was both pleasant and engaging. She was very knowledgeable about the leather recliner sofas that I bought and the different types of leather available. I really appreciated the way that she gave us the space to come to a decision regarding our choice also.
2023年1月10日
Mohammad was very friendly and…
Mohammad was very friendly and knowledgeable. He hit the right spots for me and made my decision to buy very easy.
2023年1月16日
Very good customer experience
I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms of types of fabric, insurance and finance. We left the shop very happy with the experience we had. Thank you!
2023年1月15日
Great and efficient service
Great and efficient service. Very informative and a professional assistant.
2023年1月14日
Eloisa very helpful and very patient to…
Eloisa very helpful and very patient to me.They are very good staff.
2023年1月13日
I was in The DFS Stratford Westfield…
I was in The DFS Stratford Westfield store last week.Great place and extremely polite and Persuasive staff.
2023年1月2日
自発的なレビュー
The manager of the store was lovely
The manager of the store was lovely, very welcoming helpful and informative.
Talked through all options with us, didn’t push us with anything.
Very happy and look forward to getting my sofa 😊
2023年1月11日
really great experience with Natalia in…
really great experience with Natalia in the Stratford store. Very accomplished sales person friendly knowledgable with impeccable sales manner, very personable human being. A credit to your team
2023年1月10日
Very helpful
2023年1月9日
DFS Furniture - Stratford からの回答
Hi Emilia,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please contact a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Excellent service in-store
I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different colour. I never thought I would go for Dark Blue velvet but I can't wait to get my new sofa.
2023年1月7日
Natalie was extremely helpful
Natalie was extremely helpful, professional and efficient. She made it pain free
2023年1月8日
Mo was very helpful and informative
Mo was very helpful and informative. He also made us a cup of tea. Employee of the month!
2023年1月8日
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