I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... もっと見る
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... もっと見る
企業が回答しました
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
150-151 Westfield Avenue, The Street, E20 1EN, London, 英国
- 0333 999 9798
4.8
優良
659件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had really good experience in the…
I had really good experience in the Stratford store!! It’s very daunting buying a sofa on your own, but I thought everyone was very helpful! Thank you for helping me!
2023年3月25日
DFS Furniture - Stratford からの回答
Hello Kiz,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Personable staff provided useful…
Personable staff provided useful overview of all the various options
2023年3月26日
DFS Furniture - Stratford からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Simon T
DFS Central Customer Support
Lovely service from Jay Ali
2023年3月26日
DFS Furniture - Stratford からの回答
Good Afternoon Justine,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if any wrong information was provided this is very disappointing to hear.
We have reviewed your order and please be assured we have passed this on to the relevant department who will be in touch as soon as possible to discuss this further.
Kind Regards,
Simon T
DFS Central Customer Support
Fantastic
Fantastic, profesional service from Shawn. Great customer service. We strongly recommend. 5 stars.
2023年3月18日
DFS Furniture - Stratford からの回答
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
Success at dfs…Early search on line
Early search on line - a patient & helpful assistant whilst family sorted out differences over colours. Then all extras clarified &
pleased to know old sofa will be taken away…at a price.
The three month search is over…thanks for your help.
2023年3月18日
DFS Furniture - Stratford からの回答
Hi Ian,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Barbara W
DFS Central Customer Support
Excellence customer service.
2023年3月9日
DFS Furniture - Stratford からの回答
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Simon T
DFS Central Customer Support
I have ordered a DFS sofa after I have…
I have ordered a DFS sofa after I have spent 2 hours in the store. The one I wanted couldn’t fit to the space I had so I picked the one that was the most comfortable. And it really felt so comfortable in the store.
When I received my sofa last week I was so disappointed. It was so hard and so so uncomfortable. It’s like completely different sofa. I don’t even know how this can be possible. Also the cushions for the back are very bulky and that makes the sitting area quite narrow. It wasn’t like that in the showroom. And I sit on that sofa for 2 h so can definitely remember.
Another thing, the guys who brought the sofa in were really nice and on time, but when they left I realised that while bringing the sofa in they ruined my wall corner in the corridor (I have a new built flat) so it’s really disappointing. I have contacted DFS customer service let’s see what they are gonna do about it.
2023年3月8日
自発的なレビュー
DFS Furniture - Stratford からの回答
Good Morning Laura,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are sorry about the experience you are having with DFS.
We are also very sorry to hear that you find your furniture uncomfortable and any issues with the delivery.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Simon T
DFS Central Customer Support
Great service from mohammed and team…
Great service from mohammed and team can't wait to get sofa's very happy
2023年3月8日
Mo was amazing
2023年3月7日
Fantastic experience.Dfs Stratford…
Fantastic experience.Dfs Stratford westfirld London branch were brilliant and amazing
2023年3月7日
Good customer service
2023年3月4日
So helpful
Just want to thank Alicia at Stratford dfs for being so friendly
And helpful.
And fantastic customer 5 star service
Thank you x
2023年3月4日
I think it was great she really…
I think it was great she really understood us and helped us a lot. Really appreciate the help :)
2023年3月1日
DFS Furniture - Stratford からの回答
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Support
Excellent service provided by Shaun
Excellent service provided by Shaun!
The store doesn’t have the furniture I want in store but Shaun was very helpful with answering questions and help me choose the furniture.
Very satisfied with the experience.
2023年2月25日
Excellent
I am visit dfs westfield startford today.Mohammed give me excellent service.I am happy about Mohammed service
2023年2月25日
DFS Furniture - Stratford からの回答
Hello Alfred,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。