We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... もっと見る
企業が回答しました
Came and looked on another visit to see what you had to offer. Offered assistance but declined as want to look and see wothout hassle and was left to it and not hoovered around. Came in yesterday to... もっと見る
企業が回答しました
From entering the store Dan remembered me from previous visit in the week & he came to assist me to finalise my requirements to get the sofa I wanted. He was helpful, approachable & a good conversatio... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
当該企業による記述
連絡先
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, 英国
- 0333 999 9795
4.9
優良
3502件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service
Good service. Polite salesman. On time. Asked for the sofa not to be delivered early in the morning. That was ignored. Sofa was delivered at 07.15.
2026年8月2日
DFS Furniture - Swansea からの回答
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
Sales staff
Although we haven't received our order yet I'm willing to review the service so far. Your representative (Nathan) who sold us our furniture was very friendly, patient, helpful and knowledgeable.
2026年7月28日
DFS Furniture - Swansea からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Store was well set out
Store was well set out. I was able to find what I wanted easily.
No pushy sales people following me around.
When I needed assistance, the salesman was very helpful and knowledgeable.
2026年8月6日
DFS Furniture - Swansea からの回答
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
My wife knew what she wanted seen it…
My wife knew what she wanted seen it online and needed to see it for her for her self
Left alone when we entered the store for a good 5 mins to look around then Dan came to us we explained we wanted 1 particular product he led us the the place we needed to be . The service he gave us the information he gave us the all the legal jargon he gave us on top of that he is a top bloke easy to talk to we only 1 brand new sofa and that was a old DFS 17 years ago so we’re going again
2026年8月5日
DFS Furniture - Swansea からの回答
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
excellent service
Advisor was excellent, helpful, friendly, very knowledgeable, patient, no rush, no hard selling, Excellent experience from start to conclusion
2026年8月3日
DFS Furniture - Swansea からの回答
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Swansea からの回答
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The gentleman who served me was not…
The gentleman who served me was not pushy and listened to me well done
2026年8月1日
DFS Furniture - Swansea からの回答
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Very good service staff very
Very good service staff very. helpful and courteous Barbara who took our order exceptionally so
2026年8月2日
DFS Furniture - Swansea からの回答
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Super helpful staff
Super helpful staff , Marelle explained everything in detail and helped us with measurements etc.
2026年8月1日
DFS Furniture - Swansea からの回答
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
James & Nathan were very helpful and…
James & Nathan were very helpful and friendly and not pushy at all.
2026年8月1日
DFS Furniture - Swansea からの回答
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Swansea からの回答
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The sales lady in the Swansea store was…
The sales lady in the Swansea store was absolutely amazing with us, very patient, kind, made so much time for us and made us feel so welcome, she went above and beyond it felt like we were talking to someone we had known for years, I would highly recommend
2026年7月27日
DFS Furniture - Swansea からの回答
Hello Emily,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service with Hannah
2026年7月27日
DFS Furniture - Swansea からの回答
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent Hannah was very knowledgeable…
Excellent Hannah was very knowledgeable and made us feel very comfortable on all the sofas we tried
2026年7月27日
DFS Furniture - Swansea からの回答
Hello Steven,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
No hard sales
No hard sales, no pouncing on you at the door. Assistance provided immediately when required. Very professional and helpful. Made it so easy for us.
2026年7月20日
DFS Furniture - Swansea からの回答
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Hannah the agent who we met with on…
Hannah the agent who we met with on entering your store was a delight to deal with.Her demeanor, experience and knowledge was excellent,we had already visited several sofa outlets that day however our meeting with Hannah secured a sale ,an absolute asset to your company .
I just hope your after sales service will be as professional as our initial visit and purchase with Hannah.
So refreshing to have such a good experience.
2026年7月25日
DFS Furniture - Swansea からの回答
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Hannah met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
DFS Furniture - Swansea からの回答
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The showroom was well spaced out
The showroom was well spaced out. Nothing was too close to each other. The sales assistant was very pleasant and helpful. Explained everything clearly. Was a good experience
2026年7月22日
DFS Furniture - Swansea からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS Furniture - Swansea からの回答
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We received a lovely welcome and were…
We received a lovely welcome and were served by a very professional lady, whom was very thorough in her explanation and advice. I believe her name was Barbara
2026年7月17日
DFS Furniture - Swansea からの回答
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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