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5つ星のうち5の評価

We had a problem with our conservatory roof when it dropped about 2 Inches. The company that I stalled it went bust just days after I reported the fault. I contacted DGCOS and at their request I... もっと見る

企業が回答しました

5つ星のうち5の評価

DGCOS came and changed our condensation windows! P&P window company who installed the windows went bankrupt. We found DGCOS complaints department very supportive, even though the whole process was st... もっと見る

企業が回答しました

5つ星のうち5の評価

Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get. Fair price. Barry came and measured up when he did his survey and was a... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent process from start to finish all backed by a cast iron guarantee. Estimator listened to my requirements and made suggestions to improve them. Installers were polite, friendly and carried... もっと見る

企業が回答しました

企業情報

  1. 住まい・ガーデニング

当該企業による記述

The Double Glazing & Conservatory Ombudsman Scheme is a consumer protection organisation designed to bring peace of mind to homeowners.


連絡先

4.8

優良

TrustScore 5段階評価の5

111件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

この企業を閲覧した人は、以下の企業も閲覧しています。

4.8

すべてのレビュー

(111)

過去12か月のレビュー数: 1件

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5つ星のうち5の評価

New roof free of charge.

Around 15 years ago I had a conservatory built by TWS, a Garforth based company. I had no problems with it, but due to the polycarbonate roof it was very hot in Summmer and very cold in Winter.
In late 2019 I made the unwise decision to have the roof replaced with a solid one. I signed a contract with TWS to install the new roof, but what I didn't realise at the time was that it was installed by a different company called NuRooms.
Around a year after installation, damp patches started appearing. Several visits by TWS provided temporary repairs before the damp patches re-appeared.
In early 2023 the damp patches became leaks and after repeated failed attempts to contact TWS, I discovered that both they, and NuRooms had ceased trading.
Fortunately the new roof came with a 10 year guarantee from DGCOS. There was a bit of "to and froing" with phone calls and forwarding of documents, but eventually a surveyor from Hipco (appointed by DGCOS) came out in mid November 2023 to see the problem.
A further delay whilst he submitted his report and materials were ordered, but eventually in late January 2024, Hipco removed the old leaky roof and installed a new one, completely free of charge. The work was carried out in two days (plus erection and removal of scaffolding) the new roof also has a double layer of roofing felt. I'm happy to report the new roof is leak-free and the damp has dried out.
I would advise anyone getting a new conservatory, or replacing an existing roof to ensure it has a DGCOS guarantee.

2024年2月1日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Martin, we are thrilled to hear one of our DGCOS members, Hipco, were able to help you with your issues by replacing your old leaky roof to a brand new roof.

We hope you enjoy your conservatory now you have a new roof installed.

Best regards, DGCOS

5つ星のうち5の評価

Excellent service.

Excellent service.

2024年1月3日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Carol, we are thrilled to hear you had an excellent service.

Thank you for leaving a positive review.

Best regards, DGCOS

5つ星のうち5の評価

Excellent professional Friendly Company

Friendly, very competitive prices, no pushy sales, Rimmers Windows is honest, good advice and a good company. Fitters very polite, clean and professional

2024年1月5日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hello there, thank you for leaving such a positive review about our DGCOS member Rimmers Windows.

We are glad you had such a great experience with them and we will be sure to pass on your positive feedback!

Best regards, DGCOS

5つ星のうち5の評価

Great visit from the representative who…

Great visit from the representative who took the trouble to explain everything showing me the quality I would eventually get.
Fair price.
Barry came and measured up when he did his survey and was also careful to explain what I could expect.
Tom the fitter was thorough and cleaned up after the installation and would not leave unil I was happy with the install. I would Highly recommend this company

2024年1月11日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Stephen, thank you for your positive review.

We are thrilled to hear you had a great experience with one of our DGCOS members and you found Barry and Tom very helpful.

Best regards, DGCOS

5つ星のうち5の評価

Wardley hall windows

First class experience they came exactly on time and Darren the fitter was first class thank you Wardley

2024年1月9日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Robert, thank you for leaving such a positive review about our DGCOS member Wardley Hall Windows & Conservatories.

We are thrilled you had a great service and will ensure to pass this review on to them.

Best regards, DGCOS

5つ星のうち5の評価

Wizard windows were helpful in deciding…

Wizard windows were helpful in deciding on the moulding and offer plenty of choice, the installers were great, efficient, tidy, reliable and very pleasant. Thank you Paul and Connor.

2024年1月9日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Marilyn, we are thrilled to hear you had a positive experience with our DGCOS member Wizard Windows, particularly Paul and Connor.

Thank you for providing a 5 star review and we will ensure to pass this on to them.

Best regards, DGCOS

5つ星のうち5の評価

Door replacement

After the frustration of finding a fault on my front door and the company that fitted it had gone bust.It was great that DGCOS took over quickly and efficiently sent a surveyor round to confirm the fault and a new door was promptly fitted Hassle free by a great company to a high standard

2024年1月8日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Bill, thank you for taking the time to share your positive review. We are delighted to hear about your great experience.

Best regards, DGCOS

5つ星のうち5の評価

Great work done

Great work done. New front door fitted. All professional from initial visit to completion work completed to high standard. Would be happy to recommend...

2024年1月5日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Jacqueline, thank you for your positive feedback about one of our DGCOS members. We are delighted to hear about your great experience.

Best regards, DGCOS

5つ星のうち5の評価

Windows sanctuary

Wonderful company
Done a superb job new door and windows
Really improved the warmth in the house as it was very cold downstairs
Work men came on time
Really recommend this company the front of my house looks superb now
Many thanks to Oliver and his team

2023年12月12日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Catherine, thank you for your positive feedback about one of our DGCOS members. We are delighted to hear about your great experience.

Best regards, DGCOS

5つ星のうち5の評価

Very helpful

Very helpful. Very satisfied from start to finish

2023年12月8日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Pat, thank you for your positive review. We are delighted to hear about your great experience. Kind regards, DGCOS

5つ星のうち5の評価

Truly Professional

After a nightmare in trying to find a reputable company to replace my conservatory roof it was excellent to find one who was member of DGCOS who in turn provided a guarantee and quality control of the work carried out. I will have no hesitation in using the same provider and DGCOS again.

2023年10月4日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Geoff, thank you for your positive review. We are delighted to hear about your great experience. Kind regards, DGCOS

5つ星のうち5の評価

Excellently helpful and informative the door…

Very helpful and informative the door fitter did a good job and was very polite and friendly and cleaned all the rubbish when he finished very impressed and would recommend them for future work

2023年11月29日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Hi Ronald,

Thank you for your positive feedback about one of our DGCOS members. We are delighted to hear about your great experience.

Best regards, DGCOS

5つ星のうち4の評価

Sales Team and Fitters Brilliant

The Sales Team were friendly and knowledgeable and the was quickly followed up by a member of the team to do the measuring up.
The team of fitters worked well together and cleaned up after them. Unfortunately there was a problem with the door provided in that the lettter box was low and we had asked for one in the middle. The sales team swiftly arranged for a new panel to replace the one fitted and the door is completely to our satisfaction. It would have been 5 stars but for the mix up with letter box.

2023年10月3日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Carol,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

5つ星のうち5の評価

So pleased with every aspect. WELL DONE FIRMFIX

So pleased with every aspect,carnt fault this company.
They are friendly, helpful with no pressure.
The windows and doors we have had fitted are great, so pleased with them.
All the staff , from the office to the fitters are great. well done Firmfix .

2023年10月3日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Jen,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

5つ星のうち5の評価

Willingly took my case to a most satisfactory conclusion

I had a dispute with a (ex) member of dgcos who would not honour my 10 year warranty with a repair. Dgcos willingly took up the issue on my behalf and within a few days took the matter to a most satisfactory conclusion.

2023年10月19日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Anita,

Thank you for taking the time to share your positive review with us. We want to express our heartfelt appreciation for your kind words and valuable feedback. We are thrilled to learn that you had a wonderful experience with us.

Kind regards, DGCOS

5つ星のうち5の評価

Would recommend

Would recommend, excellent service.

2023年9月27日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Alwyn,

Thank you for taking the time to share your positive review with us. We want to express our heartfelt appreciation for your kind words and valuable feedback. We are thrilled to learn that you had a wonderful experience with us.

Kind regards, DGCOS

5つ星のうち5の評価

Polite and friendly

2023年9月8日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Martin,

Thank you for taking the time to share your positive review with us. We want to express our heartfelt appreciation for your kind words and valuable feedback. We are thrilled to learn that you had a wonderful experience with us.

Kind regards, DGCOS

5つ星のうち4の評価

Second time round

I had a service last year was great, this years service was a little different, sales man sold me a product I should of had and he was a little let’s say untidy however having had used T&K before I wasn’t put off, I may have been if I hadn’t used them previously. My experience this time with the rest of my experience was great surveyor explained why I couldn’t have my choice upstairs but we agreed a good compromise, fitters we’re on time and very respectful of mine & my dogs space, very polite & a team T&K should be proud of very efficient.
An overall great experience again

2023年9月21日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Good Afternoon,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

5つ星のうち5の評価

Great communication and follow up

Great communication and follow up. Peace of mind.

2023年8月17日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Lynda,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

5つ星のうち5の評価

Really recommend KLG Rutland for…

Really recommend KLG Rutland for Windows,Doors and Conservatories,No pushy salesperson,surveyor ask questions to make sure it what you pick is right items you pick,kept updated with phones call for when the items be fitted one person to fit the item you ordered always on time to start work no hanging around waiting.Thanks KLG Rutland.

2023年9月6日
自発的なレビュー
DGCOS ロゴ

DGCOS からの回答

Dear Jacqueline,

We sincerely appreciate you taking the time to write such a positive review. Your feedback means a lot to us, and we are delighted to hear about your wonderful experience.

Warm regards, DGCOS

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