Sehr enttÀuschende Erfahrung. Unsere Eheringe kamen trotz rechtzeitiger Bestellung nicht an, wir haben Ersatzringe erhalten, die jedoch nicht unseren Ringen entsprachen. Daher haben wir die Ringsegnun... ãã£ãšèŠã
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Mahel in Hatton Garden was so helpful. He really went above and beyond for us, even sourced an IGI certificate for us and helped to arrange delivery to the Dublin store as we were leaving London. He w... ãã£ãšèŠã
Good communications and a very pretty ring, the only downside was the delivery. I had notification that it was coming at 12.11-13.11 last Thursday 23/7, slightly worrying when it did not turn up, it... ãã£ãšèŠã
We went into Diamonds Factory in Hatton Garden without an appointment but Mahel Patel made us feel very welcome and comfortable. He was very knowledgeable and advised us what to go for. We're delighte... ãã£ãšèŠã
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Diamonds Factory ã«ã€ããŠ
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Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldnât cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that âI Doâ moment one theyâll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. Weâre always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Our Promise
åœè©²äŒæ¥ã«ããèšè¿°
- Superb Value & Quality
- Superb value matched with exceptional quality is what sets us apart from high street jewellers. Every design is handcrafted by our expert craftsmen using high-quality, ethically sourced materials. As each design is sent direct from the makers, cutting out the middleman, you pay up to 78% less than you would on the high street.
- Visit Us
- You can visit us in the world-famous Hatton Garden in London, Birmingham, Liverpool, Leeds, Manchester, Sheffield, Nottingham, Glasgow, Edinburgh, Newcastle & Belfast. Our team members are always happy to help and are on hand to give their expert advice on buying diamonds. If internet shopping is more your style, you can also visit us online.
- Custom Jewellery & Bespoke Service
- All of our jewellery designs can be beautifully customised, by selecting your metal type and diamond specifications, to create the piece you envisaged. If you prefer a completely unique design, you can also take advantage of our bespoke service.
- Our Heritage
- With four generations of expertise guiding us, a team of expert craftsmen and knowledgeable diamond experts, we've grown into one of the most trusted jewellers in the world.
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7 Hatton Garden, EC1N 8AD, London, è±åœ
- 0207 138 3672
- service@diamondsfactory.co.uk
- www.diamondsfactory.co.uk
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Class experience with the diamondâŠ
Class experience with the diamond factory kept in touch with me the whole time and easy communication. Thanks very much
2026幎6æ17æ¥
Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello Carole,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
The ring itself was beautiful and theâŠ
The ring itself was beautiful and the quality looked excellent. The diamonds were stunning and it certainly sparkled.
Unfortunately, after wearing it for a while I just couldnât get comfortable with a full eternity design. It felt bulkier than I expected and I became increasingly aware of the diamonds all the way around my finger. I found myself constantly adjusting it, and despite really wanting to love it, I never felt completely comfortable wearing it.
This wasnât a fault with the ring itself, just a personal preference. In the end I decided to return it because I wanted something Iâd genuinely enjoy wearing every day rather than trying to convince myself it was right for me.
The return process was straightforward, and Iâd still recommend the company. Iâve realised a half eternity ring is probably a much better fit for me. I will definitely be purchasing again.
2026幎6æ17æ¥
Diamonds Factory ããã®åç
Hello Charlie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Excellent customer service.
2026幎6æ14æ¥
Diamonds Factory ããã®åç
Hello Shraddha,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello Tracy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Couldnât recommend more
Couldnât recommend more! Very easy and quick shipping. Partner is in love with the ring
2026幎6æ14æ¥
Diamonds Factory ããã®åç
Hello Danny,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Manchester team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
What such an amazing peice of jewelleryâŠ
What such an amazing peice of jewellery the diamonds amazing and fits really well the delivery was on point and would definitely use diamond factory again in the future for some more amazing products.
2026幎6æ14æ¥
Diamonds Factory ããã®åç
Hello Michael,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Absolutely stunning
Order placed on 26 May for a pair of lab-grown diamond cluster earrings. Arrived three weeks later on 17 June. Great communication regarding delivery. Valuation report/ certificate of authenticity emailed to me aswell. Earrings were nicely packaged in a presentation box inside a gift bag. They are so sparkly and catch the light beautifully. Look classy and expensive. Thank you so much Diamonds Factory. I love them!
2026幎6æ18æ¥
Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello Vasi,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Lovely ring at a good price
Lovely ring at a good price. Kept advised of process throughout.
2026幎6æ13æ¥
Diamonds Factory ããã®åç
Hello Alyson,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
I have already left a review.
I have already left a review.
My experience was absolutely excellent, I looked online to find a diamond eternity ring, then I telephoned and spoke to someone (I think it was your Glasgow Branch). They were very knowledgeable and polite, they also emailed me me some alternatives as I wanted to make sure I picked the right one. Once I had chosen I phoned and spoke to a different sales advisor and she was brilliant, I placed the order while I was on the phone, and received a email proforma invoice and details of my ring, I paid on your secure website and received another invoice and receipt with payment received. I was informed it would be around 4 - 6 weeks for delivery although it arrived earlier. Great staff, very knowledgeable and polite. I will definitely order from you in the future.
2026幎6æ19æ¥
Diamonds Factory ããã®åç
Hello Gary,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
* Absolutely Stunning *
I was looking for a special 21st birthday gift for my niece and found this stunning bracelet on Diamond Factoryâs website
I am so happy I bought it ~ it is absolutely stunning and it made me gasp when I opened the box, my niece is going to love it
I got emails to update me all the way through from the buying, to making, to polishing and to shipment. It came in a brown cardboard box and inside was a lovely white box with gold DF initials on it, and a nice white gift bag with gold DF, white tie ribbon and gold rope handles ~ lovely, then on opening the white box there was another special white leather look box with gold trim inside, on opening this box I was taken back with the most stunning diamond bracelet, it has so much sparkle and is beautifully made ~ I am so very happy thank you Diamond Factory, I shall be recommending you to all my friends and family, and I cannot wait to give this to my niece :o)
2026幎6æ17æ¥
Diamonds Factory ããã®åç
Hello Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Diamonds Factory ããã®åç
Hello Kevin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Had a great experience with HarmanjotâŠ
Had a great experience with Harmanjot who really helped me pick out the perfect engagement ring for my now fiancé. She absolutely loves it!
2026幎5æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Diamonds Factory ããã®åç
Hello Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our London team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
My ring.
My ring is gorgeous and very sparkly. The wait time is quite long, but worth it.
2026幎6æ12æ¥
Diamonds Factory ããã®åç
Hello Elaine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Great price, delivery and quality.
Competitively priced.
Delivered super quick.
Beautifully crafted and finished piece.
Very good communication throughout entire process.
A Big Thank you.
2026幎6æ19æ¥
Diamonds Factory ããã®åç
Hello Imzy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Wenig Kundenorientierung
Mit dem Service der Diamonds Factory ZÃŒrich bin ich leider ÃŒberhaupt nicht zufrieden. Ich hatte Ohrstecker mit Schraubverschluss bestellt, die mir jedoch in den ersten zwei Monaten mehrmals abgefallen sind. Was bei einem Schraubverschluss nicht passieren sollte.
Ich habe die Ohrringe daraufhin vorbeigebracht und damit gerechnet, dass das Problem schnell gelöst wird. Nach drei Besuchen, mehreren Anrufen und Nachrichten ist jedoch nichts passiert â ausser dass man mir als einzige Lösung angeboten hat, fÃŒr CHF 95 neue VerschlÃŒsse zu kaufen (!!!).
Das habe ich natÃŒrlich abgelehnt, da ich das Vertrauen in diese Firma und ihre Produkte verloren habe.
Fazit: Wer hier einen Hochzeitsring oder Ãhnliches kaufen möchte, sei gewarnt. Man bekommt zwar einen grossen Klunker, die Verarbeitung ist jedoch billig und wirkt wie aus dem Kaugummiautomaten. Irgendwo muss der gÃŒnstige Preis ja herkommen. Die Firma zeigt wenig Kundenorientierung oder ethische Werte und ist kaum hilfreich, ausser wenn es darum geht, mehr zu verkaufen!
2026幎4æ18æ¥
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Diamonds Factory ããã®åç
Hallo Laura,
vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung fÃŒr uns zu hinterlassen.
Es tut uns leid zu hören, dass Sie mit den von Ihnen gekauften Ohrringen mit Schraubverschluss nicht zufrieden sind.
Wir schÀtzen es sehr, dass Sie uns sowohl zu dem Produkt als auch zu Ihrem Erlebnis in unserem GeschÀft Feedback gegeben haben. Wir können Ihre EnttÀuschung nachvollziehen und möchten uns dafÌr aufrichtig entschuldigen.
Mit freundlichen GrÃŒÃen,
das Team von The Diamonds Factory
Plenty of choice and quality
Plenty of choice and easy to use website. Fair prices. Images of products realistic. Easy to place order. Description of products very useful. Updated with delivery good.
The ring we purchased was excellent and size was perfect. Size guide very helpful and accurate.
This is our second purchase from Diamond Factory and extremely satisfied.
2026幎6æ18æ¥
Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Ease of ordering being kept informedâŠ
Ease of ordering being kept informed about my order progress and a beautiful ring at the end of the process
2026幎6æ17æ¥
Diamonds Factory ããã®åç
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please donât hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Faulty goods
I bought a wedding band set from This company bear in mind I got married 18 August 2025 by January it started turning yellow travelled to Birmingham they took it in and coated it with rodium or whatever ok cool now fast forward to May again itâs turned yellow again and the diamonds are falling off Iâve lost 5 called the team no response I would avoid like a plague itâs not even a year anniversary and the ring looks like itâs from temu bear in mind the guidance was it gets stained by every day wear and tear like when you shower and use body lotions and cleaning products etc. I take it off for all those duties but still Iâm under a year the ring is a sight for sore eyes. Do better Diamond factory this is diabolical I believe I have 1 year warranty can someone contact me to resolve this.
2026幎4æ16æ¥
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Diamonds Factory ããã®åç
Hello Ashley ,
Thank you for taking the time to leave your review. We're sorry to hear about the issues you've experienced with your wedding band set and difficulty contacting our team.
We appreciate you sharing your feedback and understand how disappointing this must be. We had sent a request for further info however this has not been answered (perhaps this has gone to your spam?). We recommend reaching out us using the details which the order was placed under so we can hopefully resolve this? Email: service@diamondsfactory.co.uk
Kindest Regards,
The Diamonds Factory Team
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