Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... ãã£ãšèŠã
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This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... ãã£ãšèŠã
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After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... ãã£ãšèŠã
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Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... ãã£ãšèŠã
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Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
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Unit 10C, DL15 8RA, Crook, è±åœ
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.7
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Great service
I ordered a pump for our treatment plant. Unfortunately they were awaiting delivery from the manufacturer. They kindly offered an alternative knowing we needed it quickly and chased the manufacturer also. The pump arrived two days later and it was the original pump we ordered. Prompt service and reasonable prices.
2025幎4æ28æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good price and delivered quickly
2025幎3æ31æ¥
In need of an air pump asap searchedâŠ
In need of an air pump asap searched for existing one and we chose you, very efficient and good timing would recommend you . Excellent communication .
2025幎3æ28æ¥
Iâve not received product yet
Iâve not received product yet, so canât comment on the pump. And I believe itâs DPD at fault NOT Direct Drainage
2025幎3æ28æ¥
Great company!
Great company!
Great service!
As a company we have started to use Direct Drainage more often. The customer service is fantastic, the staff are always polite and go above and beyond to suit our requirements. Quick delivery times, good communication, good prices and reliable. Thanks for making us feel like valued customers.
2025幎3æ27æ¥
Easy to use website
Easy to use website, great choice of products. Competitive pricing, quick delivery.
2025幎3æ3æ¥
Excellent serviceâŠ.very prompt delivery
2025幎3æ3æ¥
Competitive pricing and prompt delivery.
2025幎2æ5æ¥
Fast efficient service.
2025幎1æ29æ¥
Got what I wanted when I wanted it
Got what I wanted when I wanted it. Prior to buying rang to check on certain specifics relating to the product and got a straightforward answer. Great service. Will use again.
2025幎1æ29æ¥
Competitive pricing & quick delivery
Competitive pricing & quick delivery. Recommended.
2025幎1æ2æ¥
Direct Drainage ããã®åç
Thank you so much for your review! Weâre glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If thereâs anything else we can help you with, donât hesitate to reach out!
products were good, website misleading
products were good, but failure to indicate either on website or in voicemail auto reply the business holiday closure dates misled me into placing an order for "next working day delivery" that was not fulfilled. Once the office did open again the customer service response was good and arranged prompt delivery.
2025幎1æ2æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and distress caused by the delayed delivery of your order during the holiday period. We fully understand the importance of prompt and reliable service.
We acknowledge that our websiteâs delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Direct Drainage ããã®åç
Thank you so much for your review! Weâre glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If thereâs anything else we can help you with, donât hesitate to reach out!
Did exactly what was stated on theâŠ
Did exactly what was stated on the website. My recommendation for improvement this year would be to change the answering message over the Christmas period informing customers of the duration of the holiday break, as I tried ringing several times without success.
2025幎1æ2æ¥
Direct Drainage ããã®åç
Thank you for taking the time to leave your feedback.
We acknowledge that our websiteâs delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
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