I went into the Burton branch wanting to reglaze my Ray Bans with varifocal, polarised transition lenses. Jenny researched the very best option for me so I placed the order and my glasses were ready t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... もっと見る
Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delive... もっと見る
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
連絡先
4.9
優良
448件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good service online and at the Shirley…
Good service online and at the Shirley shop when I collected my order
2024年2月9日
Direct Specs からの回答
Hi Lawrence. Thanks for your kind review of our online ordering and branch collection service. We're always keen to know how we could have earned that extra star, so if you have any further feedback please email us at sales@directspecs.co.uk!
Surhan was still a bundle of fun
Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.
2024年2月13日
自発的なレビュー
Direct Specs からの回答
Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!
Great service as always
Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them
2024年2月13日
自発的なレビュー
Direct Specs からの回答
Hi Ashok. Thanks for your kind review of our Shirley branch, we look forward to seeing you again in the future!
Direct Specs からの回答
Hello Elaine, thank you for this wonderful review!
Great Service!
2024年2月9日
Direct Specs からの回答
Hi Serena, thank you for your kind review of our online service!
Consistent Excellence
As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.
2024年2月8日
自発的なレビュー
Direct Specs からの回答
Hi Lee, thanks for your kind comments. Matthew was very pleased to receive such positive feedback and it's great to hear that you had a speedy turnaround on your order!
Direct Specs からの回答
Hi Janice, thanks for your kind review. Simon will be very happy with you comments, not mad!
Customer service
Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you
2024年2月8日
自発的なレビュー
Direct Specs からの回答
Thank you for your kind review, Deborah. Clare does a fantastic job at our Walsall branch and we're very pleased to have here at DIRECT SPECS, not Specsavers!
Direct Specs からの回答
Thank you Clare, much appreciated!
Very pleased indeed
I usually order online but the system was down so I rang and made the order, sent my prescription by email. All sorted very quickly and I received them 3 days later. Perfect. Love the specs. Very pleased indeed.
2024年1月30日
自発的なレビュー
Direct Specs からの回答
Hi Julie, thanks for you review. Glad we could help and great to hear you love your new specs!
Very pleased
Extremely pleased with my glasses. The fit perfectly and the vision is very good. Exceptional customer service too.
2024年1月30日
Direct Specs からの回答
Hello Sharon, thank you for your kind review of our online store and customer service.
Direct Specs からの回答
Hello Lucy, thanks for your kind review!
Direct Specs からの回答
Hi Eve, we hope you like your new specs!
The customer in the shop should have priority over the telephone
I’ve used Direct Specs before and think that the products are very good and prices are excellent compared with high street opticians.
However my recent experience was irritating because half way through taking my order the man at the Shirley branch answered the phone and the call took the best part of ten minutes. I considered that answering the phone was rude when I was in front of him. Today I collected my glasses and had to wait more than twenty minutes behind another customer and then the man behind the counter went to answer the phone. I asked him not to because I was waiting. He needs to realise that the customer in front of him is more important than a phone call. I would suggest that Direct Specs needs a voicemail service for telephone calls.
2024年1月29日
自発的なレビュー
Direct Specs からの回答
Hi Paul, thank you for your feedback. We're sorry to hear you've had a poor experience at our usually excellent Shirley branch, and appreciate the time you've taken to let us know what happened. We do have an active voicemail service at our branches and have spoken to the team to reiterate that the customer in the shop should always be the priority. Again, we'd like to apologise for your experience on this occasion and look forward to offering our normally high level of service on your next visit.
Fantastic service
Fantastic customer service, received a telephone call re a query on my order, explained that I had lost my reading glasses and was using a shop bought pair for the interim, they rushed my order through even more quickly - cannot fault the service or the quality of the glasses. Thank you!
2024年1月17日
Direct Specs からの回答
Hi Kathy, thanks for your kind review. We're really pleased we managed to get your new specs to you quickly and that you're pleased with our product and customer service!
Direct Specs からの回答
Hello Richard, thanks for your kind review of our online service!
Great choice for glasses
Saw this firm several times, driving home. Glasses had broken which I had for several years. Thought I'd give them a try, and I'm really pleased I did. Quality glasses which I was extremely surprised with when I went to collect and tried on. Excellent customer service to go with it. Will definitely use again.
2024年1月15日
Direct Specs からの回答
Hi David, thanks for your review of our Cannock branch. We're pleased to hear you've had a positive first experience of our products and customer experience!
Smart pair of reading glasses
Smart pair of reading glasses. Affordable and quickly sent to me.
Fab!
2024年1月18日
Direct Specs からの回答
Hello, Stephen. Thanks for your review, we hope you're enjoying your new specs!
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