I went into the Burton branch wanting to reglaze my Ray Bans with varifocal, polarised transition lenses. Jenny researched the very best option for me so I placed the order and my glasses were ready t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... もっと見る
Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delive... もっと見る
Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
連絡先
4.9
優良
448件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Distance glasses
Easy to order on the Web site, nice choice of glass and swift delivery. A spare pair of glasses for the car.⁰
2024年1月16日
Direct Specs からの回答
Hi Kathryn, thank you for your kind review. Great to hear you've had a positive experience of our online service!
Ease of ordering
The instructions made it easy for me as an older person who had never ordered specs on line before
2024年1月16日
Direct Specs からの回答
Hi Geoffrey, thanks for your positive review of our internet service. We're really pleased to hear you found our website easy to use and look forward to receiving more online orders from you in future!
Direct Specs からの回答
Hi Elaine, thanks for your kind review. We'd love to know how we could have achieved that extra star, so please get in touch at sales@directspecs.co.uk if you'd be happy to offer any more feedback.
Direct Specs からの回答
Hi Nick, thanks for your kind review of our online service!
Direct Specs からの回答
Hello, Emily - thanks for your kind review!
The glasses were easy to order and came…
The glasses were easy to order and came quite quickly. Pleased with service and price
2024年1月8日
Direct Specs からの回答
Hi Deirdre, thanks for your kind review of our online service. Great to hear you like your new specs!
Excellent service quick delivery
2023年12月13日
Direct Specs からの回答
Hello Lynette, thanks for your kind review!
This company is a joy to order from
This company is a joy to order from. They don't do add ones which pushes the prices up like other companies. Glasses are excellent quality l was kept informed in texts about my order and they arrived exactly as l was told they would. Highly recommend
2024年1月3日
Direct Specs からの回答
Hi Sue, thanks for your kind review of our online service. We really appreciate your recommendation and hope you're enjoying your new specs!
Direct Specs からの回答
Thank you for your kind review!
What a gem of a business
What a gem of a business! Lovely and helpful staff and whilst waiting to get my glasses repaired I found a great pair for me, which was not expected! Thank you and I’ll see you in the New Year
2023年12月21日
自発的なレビュー
Direct Specs からの回答
Hi Denise. Thanks for your lovely review of our Shirley branch! We look soon to seeing you again soon.
I have ordered glasses 3 times and…
I have ordered glasses 3 times and everything the frames broke. They are brittle and made from inferior quality materials. Avoid this company completely.
2023年12月20日
自発的なレビュー
Direct Specs からの回答
Hi, Jeff. We've checked our records and can't find an order in your name recorded with our branches or internet service. Please contact us at sales@directspecs.co.uk if you would like to discuss the issue further and hopefully find some clarity on the matter.
Direct Specs からの回答
Hello Jill. We're sorry to hear you're unhappy with your glasses. We do make the style and dimensions of our frames clear on the website, but unfortunately we can't guarantee that they'll be quite what you're looking for! If you'd like to discuss finding some better sized styles from our range, please get in touch via sales@directspecs.co.uk.
I waited for my prescription specs …
I waited for my prescription specs from my optician to arrive and took the glasses I purchased from you with me.
The glasses you have sent me are not what my prescription should be,they are twice as powerful as my pair from the optician,they tested the lens,and somehow they seem to have been a mix up,I filled in on line what the prescription said and also sent a copy of the prescription,the only way I can use the glasses is to hold the text around 6 to 12 inches away as the text becomes unreadable.
Regards Colin
2023年12月11日
Direct Specs からの回答
Hi Colin. We're sorry to hear there is an issue with your lenses. Having reviewed your order it appears we need to clarify the prescription you require and to the check the pupilary distance submitted. Please contact us at sales@directspecs.co.uk so we can review your requirements and have your glasses re-made to the correct specifications.
Direct Specs からの回答
Hi Lynn, thank you for your kind review of our Shirley branch!
Direct Specs からの回答
Hello David. Thanks for your review of our online service, we're glad you like your new specs!
Very quick and prompt service and the…
Very quick and prompt service and the glasses are lovely.
2023年12月5日
Direct Specs からの回答
Thanks for your review Margaret, great to hear you are pleased with your new glasses.
Best glasses repair shop in Walsall!
I went to direct specs to get my holiday sunglasses repaired, and the lady was so nice, professional with a super fast service as my glasses were repaired same day! I highly recommend this shop for Glasses repair, I will definitely be going back to get my prescription glasses repaired :)
2023年12月5日
自発的なレビュー
Direct Specs からの回答
Hi Renee, thanks for this lovely review. Your kind words will be passed on to Clare at our Walsall branch!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。