I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... ãã£ãšèŠã
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Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... ãã£ãšèŠã
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Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... ãã£ãšèŠã
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With the prices this might seem like a scam company but its not. I've dealt with a lot of different promo producers for various events and its always scary whether or not you'll get your items on time... ãã£ãšèŠã
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Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and moreâŠall available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
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12610 NW 115 Avenue, 33178, Medley, ç±³åœ
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4.7
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Deceptive Sales Tactics
So, I think their sales tactics are deceptive, with low product costs only to upcharge you significantly on shipping, for instance. Save your time and go to 4imprint.com or somewhere similar which has more up-front and transparent additional charges. DiscountMugs tried to charge me over $200 in shipping costs on 144 coffee mugs. The same exact mugs were less than $50 in shipping with another vendor....and it wasn't the shipping vendor or distance of shipping. I conversed with their customer service and gave them the opportunity to correct the pricing. The order was to be half white and half black mugs, but they gave me nothing more than their introductory sales discount - basically that you get when you sign up as a customer saying this is their shipping costs. On what planet does someone try to charge $200 in shipping on 144 coffee mugs.
2026幎1æ6æ¥
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DiscountMugs ããã®åç
Weâre very sorry to hear about the experience you had while trying to place your order â this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and weâd like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure itâs addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
Excellent Customer Service
Madonna was a great help in set up and getting the bags designed for me.
2026幎1æ5æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your ordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick was unbelievable from start toâŠ
Patrick was unbelievable from start to finish.
2025幎12æ29æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your ordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Lanze was amazing
Lanze was amazing! he helped me to design my cup and made suggestions for the design. he helped me with pricing and was so positive and nice. I highly recommend based on the customer service- I only just ordered and can't speak on the quality of the item or anything else as I haven't received it yet.
2025幎12æ11æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your ordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick who assisted me was veryâŠ
Patrick who assisted me was very personal and patient.
2025幎12æ4æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your ordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your ordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
I couldn't even order- waste of time, CS ZERO help
I created a shot glasses order for 60 custom pieces. I was surprised the pricing was quite lower than other sites, but EVERY page I went on, every step of customization (with 60 qty already selected) showed 1.77/ glass (plus obvious processing/ shipping). When I went to check out I got an error that said there was an issue processing my order and to contact customer service to place it AND RECIEVE A SPECIAL DISCOUNT. After sharing my cart with Christian over live chat, he sent me a link for an updated cart. The Price had almost quadrupled! I verified with him and he said the price was originally seeing was for 250+ pieces and that this was correct. Okay, fine. Then I saw the shipping would now take a week longer and not make it in time for my event. I mentioned this to him and did not recieve a respone. I also pointed out their website was incorrect, but thanked him for clarifying the pricing. At that point HE IMMEDIATELY DISCONNECTED THE CHAT. Not only is it annoying that the incorrect website information made me waste my time on a pricier odlrder that can't even arrive on time as originally advertised, but I was never even provided a "special discount" because of the issue having to contact customer service.
2025幎11æ19æ¥
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DiscountMugs ããã®åç
Weâre very sorry to hear about the experience you had while trying to place your order â this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and weâd like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure itâs addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
Recommended
Overall, very pleased with my experience! The sales rep, Patrick, helped tremendously from start to finish and my product looks fantastic.
2025幎11æ14æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your reordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Special mugs for a great group.
I wanted to surprise my group with mugs that would reflect them as a group for Christmas. There were so many different styles, colors, phrases, etc. I could not decide. I decided to call the company and ask for help. My call got me to speak with Lance Bacosa who was very patient and helpful to me in choosing the style, color, and a design for my group. I could not have done it by myself. Thank you Lance.
2025幎11æ12æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your reordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Great customer service
Great customer service. ALWAYS. Patrick Tubig, in particular, has helped our company with orders. He is very professional and gives outstanding customer service!
2025幎11æ4æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your reordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Knowledgeable DiscountMugs Staff
DiscountMugs staff always alerts me at a certain time to reorder our repeated orders. They are great â easy to work with, great communication back & forth. Items we need are perfect in price and quality. They provide alternative choices if ones ordered are not available at the time of need. Cheers to a great team!
2025幎10æ1æ¥
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DiscountMugs ããã®åç
Thank you so much for your wonderful review! Weâre delighted to hear that our team has made your reordering process easy and seamless, and that youâre happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Top notch customer service! Even when it wasn't their fault!
I've been ordering with DiscountMugs for 3 years now and they have always been helpful and easy to work with. This past order got delivered to my local.poat office and the post office never sent me a "package readyslip", in my mailbox, like they always do. I spend a week tracking the package and never could get a clear update. I emailed Patrick, my salesperson and he tried to locate it also. DiscountMugs quickly shipped out a whole new order as soon as they saw it was 2 weeks past when I should have received my order, no questions, no fuss, they just resent it. This whole time it was my post office who were in the wrong. Thank you DiscountMugs for the awesome customer service!
2025幎10æ20æ¥
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DiscountMugs ããã®åç
Thank you so much for your thoughtful review and for being a loyal customer over the past three years! Weâre so glad Patrick and our team were able to assist and make things right quickly. Your patience and understanding mean a lot to us. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Excellent Professional Service
2025幎10æ30æ¥
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DiscountMugs ããã®åç
Thank you for your wonderful review! Weâre delighted to hear that Patrick was helpful and that you enjoyed exploring our wide range of options. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick is very helpful
There are many options and Patrick is very helpful.
2025幎10æ29æ¥
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DiscountMugs ããã®åç
Thank you for your wonderful review! Weâre delighted to hear that Patrick was helpful and that you enjoyed exploring our wide range of options. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
They have gone above and beyond to helpâŠ
They have gone above and beyond to help me! I truly appreciate them for all the wonderful, and incredibly rapid, responses I got from their customer service, art, & sales teams!
2025幎10æ22æ¥
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DiscountMugs ããã®åç
Thank you so much for your amazing feedback! Weâre delighted to hear that our customer service, art, and sales teams went above and beyond to assist you. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your experience with us.
Customer Service Gold
The customer service I received from Lanie was superb. She walked me through the reorder process easily and helped with locating my mug points from my last big order.
Lanie stayed online with me through the whole process!
2025幎10æ21æ¥
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DiscountMugs ããã®åç
Thank you so much for sharing your experience! Weâre thrilled to hear that Lanie provided superb service and guided you through your reorder with such care and attention. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Great Customer Service!
Patrick was wonderful! We were guided through the entire process, making it a stress-free experience.
2025幎10æ16æ¥
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DiscountMugs ããã®åç
Thank you for your wonderful review! Weâre so happy to hear that Patrick made your experience smooth and stress-free. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick was friendly and very helpful.
Patrick was friendly and very helpful.
2025幎10æ14æ¥
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DiscountMugs ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear that Patrick was friendly and helpful during your experience. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback
Kent was patient and understanding
Kent was patient and understanding, as I am new at my position and was calling to place a re-order without any of the account information. I also had to call him back several times before committing to the transaction and he was very kind and accommodating.
2025幎10æ13æ¥
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DiscountMugs ããã®åç
Thank you for sharing your wonderful experience! Weâre so glad to hear that Kent was patient, understanding, and accommodating while helping you with your order. DiscountMugs thrives on providing quality products and service, and we truly appreciate you taking the time to share your feedback.
Lanze was very helpful and polite.
2025幎10æ10æ¥
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DiscountMugs ããã®åç
Weâre so happy to hear that Lanze was helpful and polite! Thank you for taking the time to share your experience â we truly appreciate your support!
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