I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... ãã£ãšèŠã
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Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... ãã£ãšèŠã
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Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... ãã£ãšèŠã
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With the prices this might seem like a scam company but its not. I've dealt with a lot of different promo producers for various events and its always scary whether or not you'll get your items on time... ãã£ãšèŠã
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Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and moreâŠall available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
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12610 NW 115 Avenue, 33178, Medley, ç±³åœ
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4.7
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Great customer service
Lanie Cuesta made it great! Patient, friendly, diligent. Best experience period! Will buy again just because of her
2025幎10æ9æ¥
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DiscountMugs ããã®åç
Wow, thank you for this amazing review! Weâre so glad Lanie made your experience outstanding. Your appreciation means the world to us, and we canât wait to work with you again!
DiscountMugs ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear Lanze provided such a positive experience â weâll be sure to share your feedback with them.
Grateful for the Ease and Helpfulness
I am grateful for Josephine's guidance and clarity in helping create and order mugs customized for our event.
2025幎10æ7æ¥
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DiscountMugs ããã®åç
Thank you for the wonderful feedback! Weâre so glad Josephine was able to guide you through creating and ordering your custom mugs with ease. Weâll be sure to share your kind words with her â sheâll be thrilled to know she made your event planning smoother!
Expert Assistance
Lanie was awesome! She answered all my questions with ease. She suggested things when what I needed was not available. She was patient and understanding and helped us get what we needed for our event
2025幎10æ1æ¥
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DiscountMugs ããã®åç
Thank you so much for sharing your experience! Weâre thrilled to hear that Lanie went above and beyond to help you find exactly what you needed for your event. Her patience and creativity truly shine through â weâll be sure to share your kind words with her!
5 Stars for DiscountMugs & Patrick T.
Patrick was very helpful. He helped me with processing my order as quickly as we needed it. We look forward to receiving our latest mugs. Last year, the order we received was spot on. We appreciate your work and support throughout the order process.
2025幎9æ26æ¥
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DiscountMugs ããã®åç
Thank you for the wonderful feedback! Weâre so glad Patrick was able to assist you with your order and keep things moving quickly. Itâs great to hear last yearâs mugs were spot on, and we canât wait for you to receive this new batch. We truly appreciate your trust and look forward to supporting your orders for years to come!
Very helpful and informative
Very helpful and informative. Helped me get what I needed and my order placed.
2025幎9æ30æ¥
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DiscountMugs ããã®åç
Thank you for your kind words! Weâre so glad our team could be helpful and informative in getting your order placed smoothly. We appreciate your trust and look forward to assisting you again soon!
Great Customer Service
Lanze was very helpful and listened to what I needed and assisted me with my order perfectly
2025幎9æ26æ¥
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DiscountMugs ããã®åç
Thank you for sharing your experience! Weâre so glad to hear that Lanze took the time to listen and assist you with your order perfectly. Weâll be sure to share your kind words with him!
Patrick Tubig was very helpful andâŠ
Patrick Tubig was very helpful and diligent in resolving issues with the website and being able to complete my order. He helped to raise the rating. I am very disappointed in the lack of stock. I order twice a year and have had issues the past several times. Also, changes to the website in creating the order were frustrating and not intuitive.
2025幎9æ24æ¥
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DiscountMugs ããã®åç
Thank you for your feedback and for recognizing Patrickâs efforts â weâre glad he was able to assist you diligently and help complete your order. Weâre truly sorry for the challenges youâve faced with stock availability and recent website updates. Your feedback is valuable, and weâll be sharing it with our team to improve both inventory consistency and the online ordering experience. We appreciate your continued trust in us and look forward to making your next experience smoother.
Lanie Cuesta was amazing
Lanie Cuesta was amazing. We were able to process a reorder quickly and very easy.
2025幎9æ24æ¥
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DiscountMugs ããã®åç
Thank you for the great review! Weâre thrilled to hear Lanie made your reorder quick and easy. Weâll be sure to share your kind words with her, and we look forward to helping with your next project!
Lanze listened to my concerns and wasâŠ
Lanze listened to my concerns and was able to understand the issue. He jumped in quickly to help and took it a step further to actually set up our order for us so we didn't have to waste extra time trying to figure it out on our end.
2025幎9æ24æ¥
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DiscountMugs ããã®åç
Thank you for sharing your experience! Weâre so glad Lanze was able to listen, understand your concerns, and go the extra mile by setting up your order for you. Weâll be sure to pass along your kind words â heâll be thrilled to hear them!
Lanze was very professional and helpfulâŠ
Lanze was very professional and helpful with my order. I was frustrated with how the artwork wasn't showing up properly but he took good care of me!!
2025幎9æ22æ¥
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DiscountMugs ããã®åç
Thank you for your review! Weâre happy to hear Lanze provided professional and helpful support, especially when you ran into artwork frustrations. Weâll be sure to share your kind words with him â heâll be so glad to know he made a difference!
Amazing Sales Team
Lanie Cuesta was my sales person and she was amazing. She was wonderful to work with and was very quick to answer any questions.
2025幎9æ22æ¥
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DiscountMugs ããã®åç
Thank you for the wonderful review! Weâre so glad Lanie made your experience easy and enjoyable with her quick support. Weâll be sure to share your kind words with her â sheâll be delighted!
Called to place an online order andâŠ
Called to place an online order and talked with James Garcia. He was very pleasant and easy to work with. He answered all of my questions and concerns. I received my order in less than five days.
2025幎9æ15æ¥
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DiscountMugs ããã®åç
Thank you for sharing your experience! Weâre thrilled to hear James was pleasant and easy to work with, and that your order arrived so quickly. Weâll be sure to pass along your kind words â heâll be delighted!
Want great Customer Service? Here's your company!
I began attempting to order personalized pens and plastic water bottles for my 55th Year Reunion. The order got messed up, I began to panic, and your personnel helped me get it done right and everything wss delivered a day before my event. I could not be happier with the attention, patience, and grace afforded me during this very positive outcome. What a great company.
2025幎9æ20æ¥
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DiscountMugs ããã®åç
Thank you so much for sharing your experience! Weâre thrilled our team could step in with the patience and care needed to get your reunion order just right â and delivered ahead of time! Weâre honored to have been part of such a special milestone and truly appreciate your kind words.
Great communication and Patience
2025幎9æ17æ¥
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DiscountMugs ããã®åç
Thank you for the wonderful feedback! Weâre happy to hear our teamâs communication and patience made a positive difference in your experience. We truly appreciate your support!
Lanze was so patient and worked veryâŠ
Lanze was so patient and worked very hard to make sure my order is placed correctly.
2025幎9æ16æ¥
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DiscountMugs ããã®åç
Thank you for your kind words! Weâre so glad to hear that Lanzeâs patience and dedication made your ordering experience smooth. Weâll be sure to share your feedback with him â heâll be thrilled!
Helped me apply a discount code andâŠ
Helped me apply a discount code and worked with me to troubleshoot why our payment wasn't going through.
2025幎9æ15æ¥
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DiscountMugs ããã®åç
Thank you for sharing your experience! Weâre glad our team could help apply your discount code and troubleshoot the payment issue. We appreciate your patience and look forward to assisting you again in the future!
Ordered 36 custom mugs
Ordered 36 custom mugs. 8 arrived printed very bad. Called and waited on hold for 30 minutes with no answer by a human. Wrote through the chat on their site and no reply. It was a Saturday, if no one is available they can say that, Ill gladly wait, but to just leave customers waiting with no response is not acceptable.
2025幎9æ13æ¥
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DiscountMugs ããã®åç
Weâre very sorry to hear about your experience. Waiting without clear communication is frustrating, and we regret that you encountered this while trying to reach us on a weekend. We also apologize for the issue with your mugs â thatâs not the quality or service we aim to provide. A member of our team will be reaching out directly to make this right. Thank you for bringing this to our attention and giving us the chance to improve.
Excellent customer service and ease ofâŠ
Excellent customer service and ease of communication and ordering. Appreciated an understanding of my budget without being pushy!
2025幎9æ11æ¥
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DiscountMugs ããã®åç
Thank you for your kind words! Weâre so glad to hear that our team made the ordering process smooth and respectful of your budget. Providing excellent service without any pressure is exactly what we strive for. We appreciate your trust and look forward to helping with your next project!
Incredible customer service!
Patrick, my dedicated consultant, is a delight. He is quick to respond, as in seconds! I am a repeat customer. I like having a consultant I can use time and time again for our needs. The turnaround time at Discount Mugs is incredible. I purchased logo branded duffle bags yesterday, and they have been printed and shipped today. Service is phenomenal.
Do yourself a favor and save discountmugs.com as a favorite! You won't be disappointed!
2025幎9æ9æ¥
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DiscountMugs ããã®åç
Thank you for the glowing review! Weâre so glad to hear Patrick has been such a reliable partner for your orders â weâll be sure to share your kind words with him. Itâs wonderful to know our fast turnaround and service continue to exceed your expectations. We truly appreciate your loyalty and look forward to being your go-to for branded products again soon!
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